Consultant: Cross-functional project teams, those whose members are drawn from multiple departments, are consistently more innovative than teams whose members all work in a single department. Members of a cross-functional team
gain firsthand experience using a broad range of
mental models and problem-solving heuristics from outside their own department, while being afforded
frequent opportunities to observe—and be observed by—colleagues with substantial expertise using those
cognitive tools. Conclusion:
It is these relationships, along with the breadth of exposure to the tools themselves, that equips the members of cross-functional teams to innovate more widely.
Which of the following, if true, most strengthens the consultant’s argument?
(A) Companies that regularly use cross-functional teams for product development report higher rates of interdepartmental communication, on average, than similarly structured companies that do not.
The argument is concerned with capacity to innovate and not about interdepartmental communication which is a positive trait but may be higher since distances between teams of multiple departments are large and may have no advantages in capacity to innovate.
Incorrect
(B) Firms in industries characterized by rapid, frequently disruptive technological change are more likely to use cross-functional teams than are firms in industries that have evolved more gradually over time.
Firms in industries characterized by rapid, frequently disruptive technological change may require more capacity to innovate than traditional firms require. In line with argument's reasoning such firms are more likely to use cross-functional teams than the firms that have evolved more gradually over time and don't require innovation. This supports the reasoning by providing additional information but D is a better choice since it directly supports the conclusion.
Incorrect
(C) On metrics that gauge innovation, teams drawn from multiple departments generally do not outperform single-department teams with a comparable breadth of combined educational and work experience.
This actually weakens the argument by stating that on metrics that gauge innovation, cross-functional teams don't outperform single department teams.
Incorrect
(D) Teams drawn from a single department that are given regular briefings on problem-solving models and heuristics used in the employer’s other departments are no more innovative on average than teams from a single department that receive no such briefings.
This means that cross-functional teams with multiple opportunities to interact, obersve and be observed by colleagues of other department offer better chances to increase capacity to innovate rather than mere briefings about other department's problem solving models and heuristics. It is these relationships, along with breadth of tool themselves that equip members of cross-functional teams to innovate widely.
Correct
(E) Teams made up of members who have previously worked in more than one of the employer’s departments are significantly more innovative than teams whose members have only worked in one such department.
If the employees have worked in more than one of the employer's departments, then also they might not get frequent opportunities to observe and be observed by colleagues of other department, a condition which may facilitate their capacity to innovate using cognitive tools. The conclusion is about these relationships and breadth of cognitive tools that allow members of cross-functional teams to innovate widely.
Incorrect
IMO D