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GMAT Focus Online - Examity

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diegomuav
Manager
Manager
Joined: 20 Mar 2023
Posts: 65
Own Kudos [?]: 31 [0]
Given Kudos: 17
Location: Chile
Concentration: Finance, Strategy
Schools: SDA Bocconi'25 (M) IESE '26 (WL) IMD (D) Ross '26 (D) Fuqua '26 (D) Marshall '26 (A$) Rice Jones '26 (II)
GMAT Focus 1:
655 Q84 V81 DI82 (Online)
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GMAT Focus Online - Examity [#permalink] New post   09 Nov 2023, 03:02
Hello team,

I have scheduled a GMAT Focus Test to start at 6.00 am 11/09/2023 Santiago de Chile time. I received a confirmation mail, and in examity platform my appointment was scheduled. (With a test number)
In the day of the test I entered by mba.com link 20 minutes before. I refreshed the page 15 minutes before, then 10, then 9... When it were 5 minutes before the appointment time I talked with a chat assistant. "try to refresh, try to clean your history, try to enter again through mba.com" bla bla bla...
I struggled more than 45 minutes, to receive an answer that was "please contact to GMAC customer care service", and they labeled my exam as "no show"

Does anyone haveexperienced issues like this?
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GmatKnightTutor
GMAT Club Legend
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Joined: 31 Jan 2020
Posts: 4422
Own Kudos [?]: 1311 [0]
Given Kudos: 16
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Re: GMAT Focus Online - Examity [#permalink] New post   09 Nov 2023, 12:28
Try to reach out to GMAC for a free rescheduling. Mentioning any indisputable evidence could be helpful. Ultimately, trying to find out what happened so that it doesn't happen again could be helpful.

-contact: gmatknight site | gmatclub dm
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ScottTargetTestPrep
Target Test Prep Representative
Joined: 14 Oct 2015
Status:Founder & CEO
Affiliations: Target Test Prep
Posts: 18833
Own Kudos [?]: 22180 [0]
Given Kudos: 285
Location: United States (CA)
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Re: GMAT Focus Online - Examity [#permalink] New post   10 Nov 2023, 08:21
Expert Reply
Hi diegomuav,

Sorry to hear about that. I would call the folks at GMAC right away to see what they can do for you.
GMAT Club Bot
gmatclubot
Re: GMAT Focus Online - Examity [#permalink]
10 Nov 2023, 08:21
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