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Updated on: 19 May 2020, 21:13
Originally posted by ChaseMBA10 on 19 May 2020, 08:39.
Last edited by ChaseMBA10 on 19 May 2020, 21:13, edited 2 times in total.
Last edited by ChaseMBA10 on 19 May 2020, 21:13, edited 2 times in total.
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I just got done with my online gmat exam yesterday but I had the most pathetic, miserable and worst experience of my life.
As soon as the proctor told me that she(jennifer) has verified all the details and photos and that she is going to push the exam , my laptop screen went blank and it was black, my video was being recorded so i kept waving hands asking for help, i was crying and pleading for someone to contact , but nobody contacted me so i tried calling customer service who attended my call after 40 minutes of wait time. By then I had lost all my cool and I was terrified since i was not sure whether my exam is running in the background and only I am unable to see it, (i hope they refer to the recorded videos of the time and check that from their end)
The customer care agent told me to re-launch the application from my laptop and try to see if that works , but by then almost 90 mins had passed. So when I relaunched the application another proctor (thomas) came to chat window and told me that i can move forward and start the test at 2pm. After going through 90 mins of trauma, in that state of mind, I started my test and obviously I couldn't perform well as i was Just not able to perform even simple calculations in that time, Somehow in that mental state and struggling through quant section, I reached the verbal section where when I tried to take the notes of RC passage, my whiteboard kept getting reset and my notes kept getting deleted . I got literally jolted and I failed to understand what was going wrong.
I was so well prepared for the test , but this incident just ruined my months of hard work and efforts. GMAT exam is one the most expensive exams. who is going to take responsibility for this ???
Posted from my mobile device
As soon as the proctor told me that she(jennifer) has verified all the details and photos and that she is going to push the exam , my laptop screen went blank and it was black, my video was being recorded so i kept waving hands asking for help, i was crying and pleading for someone to contact , but nobody contacted me so i tried calling customer service who attended my call after 40 minutes of wait time. By then I had lost all my cool and I was terrified since i was not sure whether my exam is running in the background and only I am unable to see it, (i hope they refer to the recorded videos of the time and check that from their end)
The customer care agent told me to re-launch the application from my laptop and try to see if that works , but by then almost 90 mins had passed. So when I relaunched the application another proctor (thomas) came to chat window and told me that i can move forward and start the test at 2pm. After going through 90 mins of trauma, in that state of mind, I started my test and obviously I couldn't perform well as i was Just not able to perform even simple calculations in that time, Somehow in that mental state and struggling through quant section, I reached the verbal section where when I tried to take the notes of RC passage, my whiteboard kept getting reset and my notes kept getting deleted . I got literally jolted and I failed to understand what was going wrong.
I was so well prepared for the test , but this incident just ruined my months of hard work and efforts. GMAT exam is one the most expensive exams. who is going to take responsibility for this ???
Posted from my mobile device
19 May 2020, 09:49
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It's pretty bad to hear how things went for you. I hope GMAC guys take some lessons from these issues.
Posted from my mobile device
Posted from my mobile device
poojakhanduja3017
Joined: 02 Dec 2018
Last visit: 01 Dec 2021
Posts: 123
Given Kudos: 36
Location: India
Schools: Goizueta '22 Wharton '22 IIMA PGPX "21 ISB '21 INSEAD Jan '20 LBS '22 Stanford '22 NUS '22 Booth '22 Cass '21
GMAT 1: 690 Q50 V32
GPA: 3.98
Products:
Schools: Goizueta '22 Wharton '22 IIMA PGPX "21 ISB '21 INSEAD Jan '20 LBS '22 Stanford '22 NUS '22 Booth '22 Cass '21
GMAT 1: 690 Q50 V32
Posts: 123
19 May 2020, 13:34
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This is pathetic. I hope they give you a chance to redo the exam. Once with my friend, some technical issue happened when it used to be in the online format.
She was allowed to take the exam again at her chosen date. I am scared to try the online format now.
She was allowed to take the exam again at her chosen date. I am scared to try the online format now.
