devil420
Have send two mails and one reminder to darren on clarification on security issue. no replies in the past 5 days. is it the same with others as well?
Hi Devil. I don't quite understand what 'security issue' you mean - but if you aren't getting replies for such a long period, then there's indeed something wrong: a)with your email account b)with your addressee - perhaps he's ill/on vacation/was promoted

or perhaps you asked him a question that is outside his competence or beyond his job responsibilities.
In any case, mailing to somebody else (to Charlene, for example) and from an alternative account may help.
As for my experience - I asked only one question so far, and got the reply the same business day. I'll probably write to them next week again on another issue, and let you know how fast I'll hear from them.