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­Going with option A here.
Passage throughout talking about technologies and their advancements plus it says "..so the reliance of banks on machines should be minimized, rather than exacerbated."  
Hence main argument is banks should focus on minimizing their reliance on machines because customers value personal attention and familiarity when they visit their banks. 
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IMO -A

(A) Banks should reduce their dependence on technology.
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IMO A

The main idea of the argument is that while banking executives focus on reducing costs through automation, bank customers prioritize personal interaction and familiarity, suggesting that the reliance on automation should be minimized.

Given this understanding, the best choice that encapsulates the main idea is:

(A) Banks should reduce their dependence on technology.

This option directly addresses the conflict between the executives' preference for cost-saving technology and customers' preference for personal service, which is the central theme of the argument.
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Here we go...­ Take x & y 
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­Continuous technological advances are critical to many types of business, because they allow machines to do the work previously done by humans — and they don’t have to be compensated. Banking executives are always looking for ways to cut costs, so they support a heavy emphasis on automated technology in the workplace. Yet what customers look for most in their banks is to be recognized by their teller and feel a sense of familiarity and friendliness upon entering, so the reliance of banks on machines should be minimized, rather than exacerbated.

Which of the following best outlines the main idea of the argument?

(A) Banks should reduce their dependence on technology.

(B) Bank patrons desire personal attention.

(C) Machines can work faster than humans.

(D) Bank executives are a greedy bunch.

(E) Bank automation is inevitable.
­
­

OFFICIAL EXPLANATION:



A. Asking for the main point of an argument is another sneaky way of getting you to pick out the conclusion. This paragraph makes it easy for you because the conclusion follows the so in the last sentence: Banks should rely less on machines. The first sentence of the argument equates machines with technological advances, which means that you can say
that the main point is that banks should rely less on technology, Choice (A).

Choices (C), (D), and (E) require you to make assumptions that aren’t supported by the argument. Because you read newspaper headlines, you may think that Choice (D)’s assertion about the avarice of bank executives is a foregone conclusion, but, alas, it isn’t mentioned in the argument. (You should also have been alerted by the debatable word inevitable in Choice [E]). The paragraph does suggest that bank patrons want personal attention (Choice ), but this statement is a premise rather than the conclusion. So the correct answer is Choice (A).
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Bunuel

Bunuel
­Continuous technological advances are critical to many types of business, because they allow machines to do the work previously done by humans — and they don’t have to be compensated. Banking executives are always looking for ways to cut costs, so they support a heavy emphasis on automated technology in the workplace. Yet what customers look for most in their banks is to be recognized by their teller and feel a sense of familiarity and friendliness upon entering, so the reliance of banks on machines should be minimized, rather than exacerbated.

Which of the following best outlines the main idea of the argument?

(A) Banks should reduce their dependence on technology.

(B) Bank patrons desire personal attention.

(C) Machines can work faster than humans.

(D) Bank executives are a greedy bunch.

(E) Bank automation is inevitable.
­
­

OFFICIAL EXPLANATION:



A. Asking for the main point of an argument is another sneaky way of getting you to pick out the conclusion. This paragraph makes it easy for you because the conclusion follows the so in the last sentence: Banks should rely less on machines. The first sentence of the argument equates machines with technological advances, which means that you can say
that the main point is that banks should rely less on technology, Choice (A).

Choices (C), (D), and (E) require you to make assumptions that aren’t supported by the argument. Because you read newspaper headlines, you may think that Choice (D)’s assertion about the avarice of bank executives is a foregone conclusion, but, alas, it isn’t mentioned in the argument. (You should also have been alerted by the debatable word inevitable in Choice [E]). The paragraph does suggest that bank patrons want personal attention (Choice ), but this statement is a premise rather than the conclusion. So the correct answer is Choice (A).
­I was too confused between A and B, but then i employed "Which statements is a reason for main conclusion". 
It was clear that "patrons wanting personal attention because banks should reduce their dependency in technooogy" doesnt make sense, but "reducing their dependency on tech because patrons wants personal attention" does make sense. Hence, main conclusion is Reducing their dependency (A).
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