I made the mistake of not using Fortuna the first time I applied to business school (and believe me, it was a mistake - I did not get any acceptances). If you're applying to business school, don't make this mistake as I did.
When I decided to reapply, I was weary of using another firm given the experience I had. However, Judith proved right away how her and her firm would be extremely valuable. Even before I signed on, Judith spent significant time and effort discussing with me the ins and outs of the application process and my background.
When I signed on with Fortuna my day-to-day work was with Brittany. At first I was concerned because Judith had known my whole background and we worked well together. That fear quickly faded. Not only did Judith continue to work with me, but Brittany seamlessly joined in, providing great insight.
Having now worked with Brittany and another consultant from a competing firm I can say without hesitation that Brittany is the best in the business. She is very easy to work with, extremely responsive, and even more insightful. She's the safe harbor when you feel like you are caught in the middle of the storm with the application deadline approaching. Brittany will help you find your voice and put your best self forward on applications.
Another thing that separates Brittany from the rest: she genuinely cares about her clients. Some firms say they do, but Fortuna and Brittany walk that walk. Case in point: she put me in touch with her own personal connections to discuss the programs I was interested in and the career path I was interested in pursuing.
As a re-applicant, Brittany took a lot of time to review all of my applications and go through where she thought I could improve my second time around. Her analysis was excellent, evidenced by the fact that I am beginning at my dream program this fall (Northwestern JD-MBA).
All I can say is do not hesitate to use Fortuna and, when you call them, tell them you want to work with Judith and Brittany.