Our reasoning goes as follows:
cheaper plans with ads => more price-sensitive customers. However, we saw no increase, and moreover, the potential customers say that the price is the reason.
Since the price has substantially gone down, we need to find another factor that prevents these respondents from joining and that makes then cite price as the reason.
A) This is not a bad option, since it would build the following logic:
I'd like to join the platform => they have cheap plans, nice! => oh wait they have ads, it means it's gonna suck => nah it's not worth the money. But for this logic to work, we need to actually have some more info about how the price perception works on the market, and whether such a price for low-tier access is actually reasonable (because it may be low for this streaming service but still too high for the customers).
B) This makes sense, since introducing these cheaper plans the company
did two things, not one: minus price,
plus ads. This means that while some people should've been attracted to join for cheapness, others could be scared away by ads. And then, looking at the plans without ads, the prices are still very steep! And that would mean that those poor non-subscribers who were complaining about the price didn't really disagree with the cheap tariff - they didn't even consider it for the ads, and all the others are indeed too pricy.
C) This is irrelevant since we're not analyzing what the company'd benefits are.
D) Seems not bad, as it does epxlain that the new plan introduction did work in some way - but it doesn't cover these
new subscribers we're talking about, so it isn't not our option.
E) Since we have no info about their pricing and we can assume it's quite steep, this wouldn't sway our already frugal customers, so this is wrong.
Therefore, it looks like
the best option is B.