Originally, I was calling to inquire about how to notify Kellogg of financial changes, but also decided to ask about why the cost of living didn't increase - it was more about principle than anything. I don't plan on taking out the full loans but I thought it completely insane about not raising the cost of living more than $300. Anyways, after that conversation, I could really care less about the cost issue, now it's about the respect, or lack of it rather.
I know that it very well could be one bad apple, but geez. For some reason this general attitude seems to permeate many schools' finaid offices - bschool, undergrad, and otherwise. It's very unfortunate because it tarnishes an otherwise very good experience with the school thus far. Perhaps she was having a bad day, but even when I'm having a particularly rotten day, I still manage to keep my tongue in check with clients. I was APPALLED at her comment that I could go somewhere else. That was completely unnecessary - and totally unprofessional (and TJ, you're right, it screams superioriy complex). I most definitely understand that she personally was not responsible for the cost increase/decreases, and even prefaced my questions with that when we first began speaking. I'm hoping that this is an insolated incident but I'm sure I'll avoid this particular finaid person during my time at Kellogg. I will definitely follow up with a supervisor and let you all know what happens.
I posted my conversation in part to vent and in part to entertain you all. GMATclub is such good therapy.

(I'm still getting a kick out of the $100 round trip planes tickets anywhere in the US.) But mostly, I just wanted to warn you guys that if you get a particularly ornary lady on the phone, hang up and call back later!!

Kry - don't be afraid to call them about that, I called them about random questions before and they were very nice.