GMATPrep Exam#3/4 ErrorCode- ES004 (After 1st Reset)

Question

Hi All,

Today (ie 10th May 2019, around 4:30 PM IST) I did my first reset for GMAT Prep Exam#3 and Exam#4. But after the reset when I am trying to attempt Exam#3 (or Exam#4), I am getting the following error, I am unable to upload the screenshot so the error message is as follows:

ErrorCode- ES004. The Practice Exam you are trying to take is unavailable at this time. Please try again later.

Any one else faced this issue?
Any one having an idea on how to resolve this issue?

Thanks.

Updating with the resolution:
After 2-3 business days, GMAC reverted saying that they were able to access the test when they logged in from my account. They substantiated this claim with the screenshots from my account. Post there email I tried and I was able to access the test. Seems like a temporary issue.

EMPOWERgmatRichC · Answer

Hi RaunaqSinghPunn,

Since you received a specific Error Code, you might want to reach out to Tech Support at www.mba.com and see what they have to say. Since you're attempting to 'reset' these CATs, I'm going to assume that you took them both already. While the most realistic CATs available are the 6 from GMAC, retaking a CAT that you've already taken is NOT a realistic way to assess your skills as you are likely to see some questions that you already answered (and/or know the answers to). Seeing even a couple of 'repeat' questions can 'throw off' the Scoring Algorithm and impact your pacing, energy levels, fatigue, etc. (meaning that they would likely all appear to be better than they normally would be).

Before I can offer you any additional advice for your studies, it would help if you could provide a bit more information on how you've been studying and your goals:

Studies:
1) How long have you studied?
2) What study materials have you used so far?
3) How have you scored on EACH of your CATs (including the Quant and Verbal Scaled Scores for EACH)?

Goals:
4) What is your goal score?
5) When are you planning to take the GMAT?
6) When are you planning to apply to Business School?
7) What Schools are you planning to apply to?

GMAT assassins aren't born, they're made,
Rich

AjiteshArun · Answer

You are allowed to reset the "exam pack" tests once, so you're fine from that perspective. Drop an email to gmatofficialprep@mba.com outlining the situation and ask them to resolve this.

Unknown_ · Answer

Hi Ajitesh,

I have dropped an email to gmatprep@mba com and gmatofficialprep@mba com. I got a request number allocated to my issue from the email sent to the first email id but not the one you have mentioned. I had dropped separate emails, around the same time.

Is there any difference between the 2 emails?

ScottTargetTestPrep · Answer

Did you give the folks at GMAC a call to discuss your issue?

AjiteshArun · Answer

Hi Raunaq, gmatprep@mba.com is a slightly older email ID that used to be listed under the contact us page on mba.com. That page was updated sometime in 2019, and the new email ID listed on that page is gmatofficialprep@mba.com. Don't worry if the reply came from the other ID. Ajitesh

Unknown_ · Answer

Given that it was a very specific error, as I was not able to find anything on the internet. I was skeptical that it could be solved on call. Hence, I planned on dropping an email to them with the screenshot.

ScottTargetTestPrep · Answer

OK. Let us know once you have a resolution.

Tushar30 · Answer

Even I have been facing the same issue for last 3 days. I dropped a mail to gmatofficialprep@mba com stating the issue along with a screenshot, but the issue hasn't been resolved yet.

I have my official exam coming up in less than 1 week and I need to take these mocks, but unfortunately there doesn't seem to be any solution to this than just to wait for their response.

EMPOWERgmatRichC · Answer

Hi Tushar30,

I understand how frustrating all of this might be. There are alternatives to taking the Official CATs though - and there's a broader issue about not trying to 'cram' in too much work before Test Day that you should consider.

The most realistic CATs available are the 6 from GMAC, but the CATs from Kaplan, MGMAT and Veritas are all 'close enough' to the real thing that they will provide you with a relatively realistic score assessment (assuming that you correctly take the CAT in a realistic fashion). As such, taking a CAT from any of those sources would be a reasonable alternative if you cannot get access to the Official CATs.

That having been said, the process of taking (and reviewing) a CAT requires a significant amount of energy and effort - and takes time to 'recover' from. This is one of the reasons why you typically should not take more than 1 CAT per week - and your last CAT should be taken about 1 week before Test Day. If you were to take multiple practice CATS in the last few days right before your Official GMAT, then there would be a reasonable chance that you might 'burn out' a bit on Test Day. "Cramming" rarely leads to great results on Exams such as the GMAT - so you could probably take one more CAT (as long as you did so at least 3 days before your Official Test Date) - but you would be better served by doing light study and review during the last few days and getting some extra rest (so that you can go into Test Day calm, clear-headed and ready to work).

GMAT assassins aren't born, they're made,
Rich

utahikamu · Answer

Did you ever get any response or a solution?

I also have the same issue except the error code I get is ES007.

I also have my official exam in 5 days but it seems I will have to go into it without any official prep test practice

tarun4mba · Answer

Hi,
Did anyone of you hear back from GMAC after witnessing ES007 issue? If yes, please share.

Sapnilbhatnagar · Answer

Hi, I faced the same issue today.. did you get any resolution?

Posted from my mobile device

tarun4mba · Answer

Hi,
You can register your concern by calling the customer care line at +1 (703) 668-9602 (available 8:00 a.m. to 5:00 p.m. U.S. Eastern time) and they will request the tech team to resolve your concern.

Mine is not resolved yet, it has been 30 hours, I'm waiting for them to revert.

Sapnilbhatnagar · Answer

So essentially, When you login back and try to access the test it gives you error still? Is the customer care number toll free for Indians as well?

Posted from my mobile device

Sapnilbhatnagar · Answer

Hi Tarun, Can you please check this post and let me know if your problem is the same? https://gmatclub.com/forum/help-gmat-pr ... 35377.html Thank you!

tarun4mba · Answer

Yes. That’s the exact problem/error I’m facing but in Practice Exam 3.

Posted from my mobile device

AjiteshArun · Answer

Hi  Sapnilbhatnagar ,

This  is the page with the information you need. The number is:

Sapnilbhatnagar · Answer

Thank you Ajitesh!! I have emailed them, I will contact them in US hours.
Since you scored a 780 in GMAT, Can you please let me know what all mocks are reliable? and how should I tailor/fine tune my preparation ?

Sapnilbhatnagar · Answer

Hey, My issue got resolved. I was able to get my scores.

Posted from my mobile device

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GMATPrep Exam#3/4 ErrorCode- ES004 (After 1st Reset)

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