Last visit was: 11 Dec 2024, 03:57 It is currently 11 Dec 2024, 03:57
Home
GMAT
Messages
Tests
Schools
Reviews
Social
Chat
My Profile
Close
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.

Customized
for You

we will pick new questions that match your level based on your Timer History

Track
Your Progress

every week, we’ll send you an estimated GMAT score based on your performance

Practice
Pays

we will pick new questions that match your level based on your Timer History
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Go to My Error Log Learn more
Close
Request Expert Reply
Confirm Cancel
avatar
amac3408
avatar
Joined: 20 Oct 2019
Last visit: 12 Nov 2020
Posts: 3
Own Kudos:
6
Given Kudos: 1
Location: United States (CA)
Schools: CBS '22 (M$) Stern '22 (A$) Sloan '22 (A) Tuck '22 (A$) Yale '22 (A$)
GMAT 1: 730 Q49 V41
GPA: 3.54
WE:Securities Sales and Trading (Finance: Investment Banking)
Schools: CBS '22 (M$) Stern '22 (A$) Sloan '22 (A) Tuck '22 (A$) Yale '22 (A$)
GMAT 1: 730 Q49 V41
Posts: 3
Kudos: 6
Help! The server went down during my GMAT exam on Saturday 09 Dec 2019, 08:38
Kudos
Add Kudos
Bookmarks
Bookmark this Post
The server went down during my break. The proctors told everyone to sit tight and not worry as they were on the phone with GMAT trying to resolve it. Once it was up and running my quant section began, but the clock had been running, so I lost 7.5 minutes. The proctors were of no help. I had to finish and submit the exam, and they just gave me the Pearson customer service number to call on Monday. I've emailed and called multiple times, but the phone lines are down and no one has replied to my emails. It seems from this forum that these technological issues have happened in the past at test centers which I find somewhat ridiculous if this is to be accepted as normal. Does anyone have any advice on how to get in touch with them?
avatar
AndrewN
avatar
Volunteer Expert
Joined: 16 May 2019
Last visit: 07 Dec 2024
Posts: 3,503
Own Kudos:
7,087
 [1]
Given Kudos: 500
Expert reply
Posts: 3,503
Kudos: 7,087
 [1]
Help! The server went down during my GMAT exam on Saturday 09 Dec 2019, 18:27
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
allymac08
The server went down during my break. The proctors told everyone to sit tight and not worry as they were on the phone with GMAT trying to resolve it. Once it was up and running my quant section began, but the clock had been running, so I lost 7.5 minutes. The proctors were of no help. I had to finish and submit the exam, and they just gave me the Pearson customer service number to call on Monday. I've emailed and called multiple times, but the phone lines are down and no one has replied to my emails. It seems from this forum that these technological issues have happened in the past at test centers which I find somewhat ridiculous if this is to be accepted as normal. Does anyone have any advice on how to get in touch with them?

allymac08 - Sorry to hear about this disastrous experience. I can only imagine how unnerving it would be to lose 7.5 minutes on Quant and then be expected to pick up and take the test like normal. (All your pacing strategies would be out the window, and I can only imagine what your mental state may have been.) I might try to contact GMAC™ as well, since it has the final say in all matters related to the GMAT™. Maybe you can get a voucher or something to retake the exam, even at a partial discount. It is worth a shot at least. Maybe something on this page will be of help:

https://www.gmac.com/service/contact-us

Again, I am sorry to hear of this, and I can imagine how awful I would feel about the matter being unresolved. Best of luck to you, and if you do get through to someone, whether at Pearson or GMAC™, who ends up helping you, please let the community know for future reference.

- Andrew
User avatar
bb
User avatar
Founder
Joined: 04 Dec 2002
Last visit: 10 Dec 2024
Posts: 39,353
Own Kudos:
76,693
Given Kudos: 21,577
Location: United States (WA)
GMAT 1: 750 Q49 V42
GPA: 3
Products:
GMAT Club Tests Forum Quiz
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
GMAT 1: 750 Q49 V42
Posts: 39,353
Kudos: 76,693
Help! The server went down during my GMAT exam on Saturday 09 Dec 2019, 19:10
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Sorry about the issue. GMAC should be able to help you reschedule the test. Unfortunately that’s all that’s left to do....

Posted from my mobile device
User avatar
EMPOWERgmatRichC
User avatar
GMAT Club Legend
Joined: 19 Dec 2014
Last visit: 31 Dec 2023
Posts: 21,807
Own Kudos:
12,053
 [1]
Given Kudos: 450
Status:GMAT Assassin/Co-Founder
Affiliations: EMPOWERgmat
Location: United States (CA)
GMAT 1: 800 Q51 V49
GRE 1: Q170 V170
Expert reply
GMAT 1: 800 Q51 V49
GRE 1: Q170 V170
Posts: 21,807
Kudos: 12,053
 [1]
Help! The server went down during my GMAT exam on Saturday 09 Dec 2019, 20:08
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi allymac08,

I'm sorry to hear about the tech issue that you faced on Test Day. Unfortunately, these types of 'glitches' sometimes happen. That having been said, Testing Facilities are expected to provide fair, reasonable testing conditions - and it does not seem that that happened here. If what you describe is accurate, then you have a reasonable case to ask for a free retest (and there's a good chance that you'll receive one IF you take the necessary steps to lodge a complaint and follow-through).

The first step is to get ahold of Customer Service over the phone and formally complain. There will likely be an internal investigation (to make sure that everything occurred the way that you say it did) - and that can sometimes take up to a few weeks. Unfortunately, since you completed your Exam, you're going to have to wait 16 days to retest regardless of what happens next.

1) What was your Unofficial Score (including the Quant and Verbal Scaled Scores)?
2) What is your Goal Score?
3) When are you planning to apply to Business School?

GMAT assassins aren't born, they're made,
Rich
User avatar
mykrasovski
User avatar
Joined: 17 Aug 2018
Last visit: 17 Apr 2022
Posts: 346
Own Kudos:
316
 [1]
Given Kudos: 254
Location: United States
Schools: Tuck '22 (M) Kellogg '22 (D)
WE:General Management (Other)
Schools: Tuck '22 (M) Kellogg '22 (D)
Posts: 346
Kudos: 316
 [1]
Help! The server went down during my GMAT exam on Saturday 09 Dec 2019, 20:30
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi allymac08,

Sorry to hear about your experience, which has been pretty terrible. I suggest that you contact GMAC via the form that you can find at https://www.mba.com/service/contact-us. I believe if one fills out the form the ticket is created and GMAC will come back to you. I had a good experience using the form: I got a reply within 5-7 business days after submitting my query.

I am quite positive you can expect the discount for your next attempt or even have your attempt annulled. Good luck!
User avatar
ScottTargetTestPrep
User avatar
Target Test Prep Representative
Joined: 14 Oct 2015
Last visit: 10 Dec 2024
Posts: 19,853
Own Kudos:
24,251
 [1]
Given Kudos: 288
Status:Founder & CEO
Affiliations: Target Test Prep
Location: United States (CA)
Expert reply
Active GMAT Club Expert! Tag them with @ followed by their username for a faster response.
Posts: 19,853
Kudos: 24,251
 [1]
Help! The server went down during my GMAT exam on Saturday 11 Dec 2019, 18:06
1
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Hi allymac08,

That really stinks. As has been said, the only thing left to do is to call GMAC. I’m sure that GMAC will provide a free retake. If you need any further advice, feel free to reach out.
User avatar
freedom128
User avatar
Joined: 30 Sep 2017
Last visit: 01 Oct 2020
Posts: 943
Own Kudos:
1,299
Given Kudos: 402
GMAT 1: 720 Q49 V40
GPA: 3.8
Products:
My Reviews
GMAT 1: 720 Q49 V40
Posts: 943
Kudos: 1,299
Help! The server went down during my GMAT exam on Saturday 29 Dec 2019, 13:08
Kudos
Add Kudos
Bookmarks
Bookmark this Post
Dear amac3408

I think we all agree that losing 7m30s is truly horrible experience. As we (including gmat) are in holiday season, the wait may even be longer.

Use https://www.mba.com/service/contact-us. If you fill out the form, the ticket will be created and GMAC will come back to you within 5-7 business days after submission.

Good luck!

Posted from my mobile device
Moderator:
bb
Founder
39353 posts