Today, Wednesday, October 22, 2025, I was scheduled to take the GMAT online test at 10:00 AM.
At 9:30 AM, I opened the exam and went through all the checks with the proctor. Once they were finished, he said, "OK, everything’s perfect. Now relax and good luck."
Not even a minute later, before I could see the first page of the GMAT, I got a warning saying a "virtual machine" had been detected.
I didn’t even have time to call the proctor before everything shut down. Too bad I didn’t have, and still don’t have, a virtual machine (I didn’t even know what a virtual machine is).
I tried to rejoin the test, but it said, "Your test is suspended." I wrote to customer support and called, but no one was able to help me (I’m still waiting for a response from
customercare@mba.com).
I haven’t tried copying anything, and I don’t have any virtual machines on my PC (it must have been a false AI detection).
Does anyone know how to help me? I need to run the test by tomorrow, otherwise I won’t have time to send the application.
Please, if anyone has any contacts or knows how to do this, please help me.
Thanks in advance.
They will get back to you eventually, but from my experience there is nothing you can do to speed it up unfortunately. You are dependent on their speed and have to wait patiently for an answer from them