sudeshpatodiya
Quote:
(A) deliberate delay of packages will not affect the company's image in a way that significantly reduces its ability to attract and retain customers
The customer doesn't know whether it is deliberate delay or not.
The customer is anyways expecting the delivery in 2 days and the company is doing that. How will it affect the company's image?
VeritasKarishma GMATNinja CrackVerbalGMATCompany has implemented a new efficient system.
Two day delivery will take one day only.
So one day delivery premium will suffer.
Plan: Delay the delivery of two day shipping so that premium one day delivery sales gets encouraged.
Which of the following is an assumption?
The company's plan assumes that
(A) deliberate delay of packages will not affect the company's image in a way that significantly reduces its ability to attract and retain customers
Is it an assumption that deliberate delaying will not adversely affect business? It is.
Negate (A): deliberate delay of packages will affect the company's image in a way that significantly reduces its ability to attract and retain customers
sudeshpatodiyaIt doesn't matter whether you think this is possible or not. Focus on what happens given that this happens.
If this were true, will the plan work? No. The plan will certainly fail. How will the customers come to know about the deliberate delay - we don't have to worry. Perhaps the employees will spread the word. We don't know.
All we have to worry about is if it were to happen, what will happen to our plan.
(B) most people do not have a preference for either two-day or next-day delivery
We are not assuming this. In fact, we are assuming that next day delivery is valuable. That people pay for next day deliveries. We want to maintain the revenue we get from next day deliveries.
(C) if the plan is not implemented, the company would lose more money in lost sales of overnight deliveries than it would save with its new efficient distribution system
Not as assumption. In fact, the new system must have been implemented because overall it is better for the company - saves costs or increases revenues. It has a negative impact on sale of premium one day service and that is what the plan is trying to rectify. If the plan is not implemented, lost money may not be (in fact, will likely not be) more than saved money.
(D) the overnight service is too expensive to be attractive to most customers currently
Incorrect. It seems that the overnight service is attractive to customers.
(E) competing companies' delivery services rarely deliver packages to their destination earlier than their promised time
We know that currently customer pay for one day delivery. We are trying to retain that business. We are not assuming anything about competitors.
Answer (A)
yatindra20I am so sorry for all of these CR questions, as you have been so thoughtful and kind with your responses.
To clarify, is choice E just simply out of scope for another reason besides competitors not being mentioned.... that reason being let's say 5% of competitors DID deliver packages to customers earlier it can still not matter because what if Super Express Shipping Company has a loyalty program, or simply better phone service, etc. customers may still opt to use Super Express Shipping Company for other reasons?