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arora1
I am not seeing the 'View online score' option on mba.com
What the f is this???????

Posted from my mobile device
Wait, so now your original (online whiteboard) GMAT Online score has disappeared entirely from your mba.com account, and there is no score listed at all? Bizarre.

UPDATE for arora1:

Another user below has informed us that a newer, higher score was posted to their mba.com account after first disappearing for an hour...so seeing your score disappear is probably a good sign!

I noticed that mba.com is undergoing "maintenance" tomorrow afternoon/evening...I wonder whether that might be related to the "double email" / "blank email" issues that some test takers experienced yesterday, as well as related issues with their mba.com accounts, such as the "disappearing score" issue you are currently encountering.

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mcelroytutoring
arora1
I am not seeing the 'View online score' option on mba.com
What the f is this???????

Posted from my mobile device

Wait, so your score disappeared entirely?
Yes for now. There is a planned maintenance scheduled for the site tomorrow.. so maybe there is something going on
Fingers crossed
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adstudy - Thanks for the detailed response! Just to confirm, I can basically give the test from anywhere, right? It doesn't if I have ran the diagnostic multiple times from 2 locations?
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AG182709
adstudy - Thanks for the detailed response! Just to confirm, I can basically give the test from anywhere, right? It doesn't if I have ran the diagnostic multiple times from 2 locations?


Before you can begin your exam, you will be asked to do a system test + location/room/workstation check.


Pre exam checks are like 'official mock checks'.

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I had my exam scheduled on 8th April, 2020 at a GMAT test center. Due to lockdown I received an email from GMAC that my exam has been rescheduled with a placeholder date of 31st December. Now I want to reschedule my exam but I can't, as I don't see the scheduled date as 31st December, rather as 8th April, and there is no other option of rescheduling in my account instead shows the option to take the exams online. When I did not even opt for that option

Posted from my mobile device
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Fingers crossed for that maintenance!
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Sorry about that. Thank you for informing us. Duly noted.


Shilpi0194
I had my exam scheduled on 8th April, 2020 at a GMAT test center. Due to lockdown I received an email from GMAC that my exam has been rescheduled with a placeholder date of 31st December. Now I want to reschedule my exam but I can't, as I don't see the scheduled date as 31st December, rather as 8th April, and there is no other option of rescheduling in my account instead shows the option to take the exams online. When I did not even opt for that option

Posted from my mobile device
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I just checked my GMAT score again and seems like it is alive and well. I do so the maintenance notice though.

mcelroytutoring - sorry to hear about your recent GMAT experience. Wonder if we can push them to provide ESRs for Online GMATs. There does not seem to be a valid reason for them not to.
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Think I posted on the wrong topic

Hi everyone.
I retook my GMAT online last week.
Today I got an email telling me that my recent scores were lower than or equal to the original.
However when I go online to check my scores, it's been updated to a score 30 point higher than the first one and with all of my info for the latest test.
I don't know which information to trust and I'm waiting on an official response from GMAT.
I noticed it's happened to some other testers. Which information do you think is the right one?
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sampaioraso
Think I posted on the wrong topic

Hi everyone.
I retook my GMAT online last week.
Today I got an email telling me that my recent scores were lower than or equal to the original.
However when I go online to check my scores, it's been updated to a score 30 point higher than the first one and with all of my info for the latest test.
I don't know which information to trust and I'm waiting on an official response from GMAT.
I noticed it's happened to some other testers. Which information do you think is the right one?
Did you receive that e-mail about 20 hours ago?

I think the e-mail was a glitch, so most likely the score on the portal is the right one. Congratz!

Out of curiosity, did your score at the portal update at the same time that you received the e-mail? I received a blank e-mail but my score didn't change... Trying to reason if I still have hope
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I checked the portal about 1h later. Then it disappeared for a while and came back with the same higher score. Just got the confirmation from GMAC.

"Yes, I am very sorry for the confusion. Our email team is working on a correction now. The score that is displayed in your account is the correct score, the email was incorrect.

You should receive the corrected email later today.

Regards,
Shira"
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sampaioraso
I checked the portal about 1h later. Then it disappeared for a while and came back with the same higher score. Just got the confirmation from GMAC.

"Yes, I am very sorry for the confusion. Our email team is working on a correction now. The score that is displayed in your account is the correct score, the email was incorrect.

You should receive the corrected email later today.

Regards,
Shira"
How did you get in touch with the email team so quickly? Which e-mail did you send to?
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That is a really good question. I want to know too!!!


sweetlyimproved
sampaioraso
I checked the portal about 1h later. Then it disappeared for a while and came back with the same higher score. Just got the confirmation from GMAC.

"Yes, I am very sorry for the confusion. Our email team is working on a correction now. The score that is displayed in your account is the correct score, the email was incorrect.

You should receive the corrected email later today.

Regards,
Shira"
How did you get in touch with the email team so quickly? Which e-mail did you send to?

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sampaioraso
I checked the portal about 1h later. Then it disappeared for a while and came back with the same higher score. Just got the confirmation from GMAC.

"Yes, I am very sorry for the confusion. Our email team is working on a correction now. The score that is displayed in your account is the correct score, the email was incorrect.

You should receive the corrected email later today.

Regards,
Shira"

Wow. They replied so fast? Can you share the email you sent the mail to?
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sampaioraso
Hi everyone.
I retook my GMAT online last week.
Today I got an email telling me that my recent scores were lower than or equal to the original.
However when I go online to check my scores, it's been updated to a score 30 point higher than the first one and with all of my info for the latest test.
I don't know which information to trust and I'm waiting on an official response from GMAT.
I noticed it's happened to some other testers. Which information do you think is the right one?
Hi sampaioraso,

You definitely aren't the only person for whom this has happened. Judging from the weird double-emails / blank emails that GMAC sent out yesterday, the recently announced 5-hour long mba.com website "maintenance" scheduled for tomorrow, and direct testimonials from test takers like you, whose GMAT Online physical whiteboard retake scores increased on their mba.com accounts despite their having received the "Notice about your GMAT Online Exam Score From Your Retest" email, there have been some serious glitches lately with GMAC's automated score delivery and email systems.

I don't see any reason not to conclude that the updated 30-point higher score posted on your mba.com account is indeed the correct score, and that the "your scores have been retained" email was sent to you yesterday by accident.

In other words: GMAC messed up, not you--you can trust that your new, higher score is indeed valid.

arora1: Did your "disappearing score" update to a higher score as well?
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Did you mean to say you don’t see any reason to doubt that the person scored 30 points higher? ?


mcelroytutoring
sampaioraso
Think I posted on the wrong topic

Hi everyone.
I retook my GMAT online last week.
Today I got an email telling me that my recent scores were lower than or equal to the original.
However when I go online to check my scores, it's been updated to a score 30 point higher than the first one and with all of my info for the latest test.
I don't know which information to trust and I'm waiting on an official response from GMAT.
I noticed it's happened to some other testers. Which information do you think is the right one?
You aren't the only person for whom this has happened. Judging from the weird "double-emails" / "blank emails" that GMAC sent out yesterday, and the planned mba.com website "maintenance" for tomorrow, there have been some serious glitches lately with the automated score-delivery and email systems.

I don't see any reason to conclude that your 30-pt higher score is indeed the correct score, and that the "your scores have been retained" email was sent to you yesterday by accident.

Posted from my mobile device
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Probably the same everyone tried: [email protected]

They replied me within 2h. Best of luck for everyone
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