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27 Jul 2021, 09:40
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Hello,
I need help with lodging complaint and giving feedback to GMAC.
I gave GMAT online exam today. I scored 640 (Q44, V34) - lowest as compared to any of my other Official mocks.
I started the test with Quants and within minutes, I started experiencing lot of lag while selecting answer choices and then again while submitting them. Initially, I thought it might have been one of those rare moments in which the system misbehaves so I tried to ignore. But, this lagging continued and soon I realized that I was actually losing time every time the screen used to get stuck. I was losing good 10secs on almost every odd question and hence reached to the proctor who told me that she can't do anything to help as this could be windows issue (or maybe chrome issue- don't remember exactly which one she blamed). I told her that I won't mind waiting for my answers to get selected or submitted but I can't afford to lose time on this. But she clearly told me there's nothing she can do. Realizing that talking to her was a waste of time, I decided to proceed and finish the quant section. I had to leave few questions due to time constraints and had to change strategy as leaving the questions at the end was risky as the questions might not have got submitted before time. It got very frustrating after a point as the clock kept ticking.
For verbal, similar thing happened. This time I didn't even feel like approaching her as she had made it clear that there's nothing that can be done. Again, strategy had to be changed. Choices weren't getting selected and answers weren't getting submitted on time.
IR- Same experience. This time even the drop downs (of those graph questions) weren't getting dropped down. I had to wait for long. Losing my patience, I tried to reach out to my proctor but this time she didn't even respond.
AWA- Well, this just summarized my terrible experience. There was so much delay in the words that I was typing and deleting that I got disinterested in even attempting that section. I tried to call out the proctor again but she didn't respond. I didn't push for reaching out because again I knew that the clock was ticking she wasn't going to stop that clock for me. I had to cut short on my points because it was taking ages to reflect on my screen and couldn't figure what I have written.
When the score flashed on my screen, I was totally disappointed because I knew I could have done better than what the scorecard reflected. I just told my proctor that I will fill the survey and ended the exam.
Now, I want to reach out to GMAC and inform about this experience because this is not what I paid for and this is definitely not the kind of service you expect from GMAC. It was a total waste of money and time and I can't afford to spend another 250 bucks on the same.
Can anyone please help me with how do I go about this?
bb Bunuel
I need help with lodging complaint and giving feedback to GMAC.
I gave GMAT online exam today. I scored 640 (Q44, V34) - lowest as compared to any of my other Official mocks.
I started the test with Quants and within minutes, I started experiencing lot of lag while selecting answer choices and then again while submitting them. Initially, I thought it might have been one of those rare moments in which the system misbehaves so I tried to ignore. But, this lagging continued and soon I realized that I was actually losing time every time the screen used to get stuck. I was losing good 10secs on almost every odd question and hence reached to the proctor who told me that she can't do anything to help as this could be windows issue (or maybe chrome issue- don't remember exactly which one she blamed). I told her that I won't mind waiting for my answers to get selected or submitted but I can't afford to lose time on this. But she clearly told me there's nothing she can do. Realizing that talking to her was a waste of time, I decided to proceed and finish the quant section. I had to leave few questions due to time constraints and had to change strategy as leaving the questions at the end was risky as the questions might not have got submitted before time. It got very frustrating after a point as the clock kept ticking.
For verbal, similar thing happened. This time I didn't even feel like approaching her as she had made it clear that there's nothing that can be done. Again, strategy had to be changed. Choices weren't getting selected and answers weren't getting submitted on time.
IR- Same experience. This time even the drop downs (of those graph questions) weren't getting dropped down. I had to wait for long. Losing my patience, I tried to reach out to my proctor but this time she didn't even respond.
AWA- Well, this just summarized my terrible experience. There was so much delay in the words that I was typing and deleting that I got disinterested in even attempting that section. I tried to call out the proctor again but she didn't respond. I didn't push for reaching out because again I knew that the clock was ticking she wasn't going to stop that clock for me. I had to cut short on my points because it was taking ages to reflect on my screen and couldn't figure what I have written.
When the score flashed on my screen, I was totally disappointed because I knew I could have done better than what the scorecard reflected. I just told my proctor that I will fill the survey and ended the exam.
Now, I want to reach out to GMAC and inform about this experience because this is not what I paid for and this is definitely not the kind of service you expect from GMAC. It was a total waste of money and time and I can't afford to spend another 250 bucks on the same.
Can anyone please help me with how do I go about this?
bb Bunuel
27 Jul 2021, 10:48
Kudos
Bookmarks
Hi. I’m sorry about this experience. I hope you get a positive resolution from GMAC. At the same time, it’s not very likely. I don’t want to give you false hope but I don’t want to give up hope either.
Unfortunately the only reliable way to avoid getting stuck in this limbo that you’re in, where your test test completed but it was a terrible experience, is to sabotage it. Because GMAC does not resolve issues like these, if you do experience lag or another situation where your time is eaten up or somehow your test experience is subpar, the only way for you to recover from that is to terminate the test. The proctor will not give you anything unless the time I don’t see GMAC giving anything either. That means you have to fake an Internet outage or power outage or something else…. Which is unethical in someway but at the same time, it is unethical of them to Only give you two shots of GMAT online, charge money, and then not deliver a reliable product…. So we’re kind of stuck in this moral dilemma but until they take ownership of the experience, this is the only solution I have found. I’m definitely not proud of it or recommending it but it is the only solution that does not result in this experience….
Posted from my mobile device
Unfortunately the only reliable way to avoid getting stuck in this limbo that you’re in, where your test test completed but it was a terrible experience, is to sabotage it. Because GMAC does not resolve issues like these, if you do experience lag or another situation where your time is eaten up or somehow your test experience is subpar, the only way for you to recover from that is to terminate the test. The proctor will not give you anything unless the time I don’t see GMAC giving anything either. That means you have to fake an Internet outage or power outage or something else…. Which is unethical in someway but at the same time, it is unethical of them to Only give you two shots of GMAT online, charge money, and then not deliver a reliable product…. So we’re kind of stuck in this moral dilemma but until they take ownership of the experience, this is the only solution I have found. I’m definitely not proud of it or recommending it but it is the only solution that does not result in this experience….
Posted from my mobile device
28 Jul 2021, 06:36
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bb
Thank you bb for a quick response
I've shared my experience through their customer service page. I did feel like dropping out of the test but didn't know whether they would even consider and let me retake the test for free. Hence I decided to go ahead thinking I would reach out to them post the test. I'm not sure whether they'll consider but I did want them to know that it was unfair of them to give such an experience to a test taker who has put in so many hours preparing for the test.
Anyway, I'll wait and see if they respond.
