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16 Sep 2014, 02:25
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Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.
A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining
A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining
16 Sep 2014, 02:25
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Official Solution:
Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.
A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining
Correct verb form and use of the word since to indicate a causal relationship are being tested in this sentence. Because the sentence refers to events occurring in present time, the use of simple present tense and the verb form do not complain are required. Additionally, the parts of the sentence are logically connected in a causal relationship: because most customers do not complain, companies do not have a second chance to establish brand loyalty. This logical relationship requires the use of the word since.
A. Are not complaining is present progressive tense and is not correct in the sentence.
B. Have not complained incorrectly uses past perfect tense.
C. This option correctly uses do not complain in present tense and the word since to indicate a logical causal relationship between parts of the sentence.
D. The word when introduces an unnecessary chronological element into the sentence.
E. The phrase in the event that is wordy and does not express the necessary logical relationship among parts of the sentence.
Answer: C
Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.
A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining
Correct verb form and use of the word since to indicate a causal relationship are being tested in this sentence. Because the sentence refers to events occurring in present time, the use of simple present tense and the verb form do not complain are required. Additionally, the parts of the sentence are logically connected in a causal relationship: because most customers do not complain, companies do not have a second chance to establish brand loyalty. This logical relationship requires the use of the word since.
A. Are not complaining is present progressive tense and is not correct in the sentence.
B. Have not complained incorrectly uses past perfect tense.
C. This option correctly uses do not complain in present tense and the word since to indicate a logical causal relationship between parts of the sentence.
D. The word when introduces an unnecessary chronological element into the sentence.
E. The phrase in the event that is wordy and does not express the necessary logical relationship among parts of the sentence.
Answer: C
11 Sep 2015, 02:24
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I think this is a high-quality question and I don't agree with the explanation. for 2nd option, Have not complained is Present perfect and not past perfect. Please explain why we cannot use present perfect?
