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V05-31

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Math Expert
Joined: 02 Sep 2009
Posts: 51229
V05-31  [#permalink]

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16 Sep 2014, 01:25
00:00

Difficulty:

25% (medium)

Question Stats:

76% (00:37) correct 24% (00:35) wrong based on 55 sessions

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Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.

A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining

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Re V05-31  [#permalink]

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16 Sep 2014, 01:25
Official Solution:

Since the majority of customers are not complaining when they are dissatisfied, even those organizations most concerned with customer service have only a single opportunity to establish brand loyalty.

A. Since the majority of customers are not complaining
B. Since the majority of customers have not complained
C. Since the majority of customers do not complain
D. When the majority of customers do not complain
E. In the event that the majority of customers are not complaining

Correct verb form and use of the word since to indicate a causal relationship are being tested in this sentence. Because the sentence refers to events occurring in present time, the use of simple present tense and the verb form do not complain are required. Additionally, the parts of the sentence are logically connected in a causal relationship: because most customers do not complain, companies do not have a second chance to establish brand loyalty. This logical relationship requires the use of the word since.
1. Are not complaining is present progressive tense and is not correct in the sentence.
2. Have not complained incorrectly uses past perfect tense.
3. This option correctly uses do not complain in present tense and the word since to indicate a logical causal relationship between parts of the sentence.
4. The word when introduces an unnecessary chronological element into the sentence.
5. The phrase in the event that is wordy and does not express the necessary logical relationship among parts of the sentence.

Answer: C
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Joined: 04 Mar 2013
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Re V05-31  [#permalink]

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11 Sep 2015, 01:24
I think this is a high-quality question and I don't agree with the explanation. for 2nd option, Have not complained is Present perfect and not past perfect. Please explain why we cannot use present perfect?
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Joined: 19 Mar 2012
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GMAT 1: 760 Q50 V42
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Re: V05-31  [#permalink]

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17 Sep 2015, 03:40
The verbs in A, B and E are incorrect, so that leaves us with a Since/When decision between C and D. For C, Since tells us that this is a reason for the rest of the sentence. Companies only have one chance at brand loyalty. Why? Because people don't complain when service is bad. This is perfect.

Contrast with choice D. Companies only have once chance at brand loyalty, but only when the majority of customers do not complain. They can have multiple chances in other contexts. This incorrectly modifies the entire meaning of the sentence, and shifts it from causality to an occasional preference. The answer here must be C.

Hope this helps!
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Re: V05-31  [#permalink]

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28 Aug 2017, 02:40
But what is the reason for option B to be wrong ?
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Joined: 23 Jan 2017
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Re: V05-31  [#permalink]

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28 Oct 2017, 14:39
The problem statement is a general statement... so simple past is appropriate. Hence A, B and E are wrong!
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Re: V05-31  [#permalink]

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15 May 2018, 18:07
Is this question from the OG or GMAC? I would like to know whether I should anticipate a question with similar construction on the actual test.
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Joined: 14 Jan 2017
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Re: V05-31  [#permalink]

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04 Jul 2018, 03:25
Hi,

Can you please clarify the use of 'since'?
Re: V05-31 &nbs [#permalink] 04 Jul 2018, 03:25
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