Error in pratice test

Question

Hello, 
Anyone else having this error in their practice exam and know how to solve it? My test is on Tuesday and I cannot complete my second practice test.

I cannot add the system error for some reason but it says;

System error 
There was an error processing your request. We have paused your exam and you can resume it from the exam dashboard.

The error message occured on the 4th question Verbal in the GMAT practice test 2. (Free)

I have already tried different browsers and logged in and out. I have notified GMAC but I do not think they will get back to me in time in order for me to do the practice exam and I would really like to review my questions.

AndrewN · Answer

Hello,  fridahakansson . You might have to pull the plug on this attempt. If you were only on the fourth question, at least you would not have seen most of the questions for that section. You could also try to delete the cookies from your preferred browser, but doing so would not guarantee that you would be able to resume your test. (This cookie trick has worked for certain glitches with practice test 4, I believe. Apparently, the switch to the new interface was causing backend problems that crashed that exam.) In any case, at least you can reset practice test 2 as many times as you want. It would be quite frustrating if you had paid for the exam only to have it crash and get a limited number of resets.

Please let us know if you resolve the issue on your own or hear back from GMAC™. Good luck.

- Andrew

fridahakansson · Answer

Hi Andrew, 
Thank you for your reply.

Unfortunately, clearing cookies did not help. I had to reset all of the practice exams in order to redo it. However, even though I retook practice exam 2 it was a lot of "old questions" from practice exam 1 which I took last week. Furthermore, when I retook the verbal part it did not add up to 36. I had 16 correct and 11 wrong but since that is not 36 I am not sure what went wrong here.

Thanks again for your help. Since my test is on Tuesday morning CET I do not think I have the opportunity to redo the practice test or wait for the GMAC reply..

Do you have any experience regarding practice tet 3 and 4? I am considering purchasing it just to get new questions and another chance of seeing my score but if the interface has bugs and I will encounter the same issues once more I do not feel like investing 50$.

GMATinsight · Answer

Make a new ID using another e-mmail and practice those tests from other ID is another alternative you may have.

AndrewN · Answer

Sorry to hear of your troubles with the practice tests,  fridahakansson . I had never heard of any crossover in questions between exams 1 and 2 until the recent overhaul. If that is, in fact, an issue now, then GMAC™ is really doing test-takers a disservice. Regarding your question at the end, I have heard about glitches in either exam 3 or 4 more recently that crash the test in the middle of a section, but people were reporting that clearing cookies from the browser fixed that problem. Concerning exams 5 and 6, prior to the change in interface, some people reported having seen a few repeat questions from one exam to the other. It seems to be a case of picking your poison. Even so, I would recommend purchasing one exam pack or the other, since these newer practice exams are more in line than the original two with the current content and difficulty of the actual test.

Good luck, whatever you decide to do.

- Andrew

ScottTargetTestPrep · Answer

Hi fridahakansson,

Did you get things sorted out or are you still having issues?

bb · Answer

Sorry about that OP. I am still looking for a solution. Meanwhile I have collected everyone's experiences in one topic here: https://gmatclub.com/forum/gmat-prep-so ... 77403.html Thanks, BB

KaranSharma9770 · Answer

Was there any resolution to this? I have my exam tomorrow and just sat to take my Gmat prep test 4 (Paid) and the test hung in between with the same error. The Gmatprep software has been very glitchy lately.

Was anyone able to find a resolution to this issue?

Thanks in advance,
Karan

Was anyone able to find a resolution to this issue?

Thanks in advance,
Karan

bb · Answer

This seems like an intermittent problem. It doesn’t seem to affect everyone but just a certain number of folks. I have not seen any solutions to these problems and from what I have seen, they can happen on any test including the free ones 😢😢😢

Posted from my mobile device

KaranSharma9770 · Answer

Thanks for your reply bb . I've been facing many issues with the Gmatprep tests. In my free tests i wasn't able to pause, since whenever I paused the test, the timer would keep running. Gmac wasn't able to sort that problem out either. I am planning to take Gmat online. Do you think I might have any problems with my browser? Any suggestion as to how can I approach this problem?

AjiteshArun · Answer

Hi  KaranSharma9770 ,

I normally ask my students to take the regular GMAT if they can. That said, if you use a standard browser like Chrome, without any modifications or extensions that could interfere with your test, your browser is most likely not the problem.

KaranSharma9770 · Answer

Thanks for your reply AjiteshArun !

I did attempt the at-center Gmat test this weekend in Jaipur and had a very bad experience with the test center (Power went out and the air-conditioning was extremely noisy) plus i've been studying for the Gmat only at night (I have a somewhat hectic work schedule) and feel that my brain is at its peak at night, which is another reason why I was considering trying out online Gmat. I can either book my test in an another city with a better center in a morning slot or take the test online at night. I know it might be hard for a 3rd person to comment on my dilemma, but would you have any suggestions/opinions around this? Do you think the disadvantages of taking Gmat online outweigh the benefits in my case? Would be very grateful to hear your opinion. Kind regards, Karan

bb · Answer

Wow. Sorry about the test center experience… this is pretty annoying.

for GMAT online, most common issue is the lag. People answering questions and then the system taking an extra second or five to mark the answer which can be infuriating and waste time. From my anecdotal research anywhere between 20-30% are affected by at least a mild case of the lag. This is the most common issue to be aware of.

other issues are Less frequent such as proctors interrupting for security reasons.

Also, I don’t recommend it but in case your online test does it go poorly in terms of lag or interruption experience. Or in case you lose time for some reason due to technical issues, you always have the nuclear option of just unplugging your computer or killing the Internet connection which will allow you a pretty easy retake for free. (It’s a pretty big pain to prove you had issues if your exam is completed) This is not explicitly against the rules to sabotage your own test, but it is one of those things you don’t want to get caught doing.

Also, I don’t recommend that you do it unless you experience is really poor and bad. If you think you’re not doing well, because questions too hard, you actually may be doing great. Most people are not able to judge their performance accurately during the test.

Posted from my mobile device

KaranSharma9770 · Answer

This makes a lot of sense. Thanks a lot for the prompt reply and the additional insights BB! This will help me a lot in making the decision to take the test online or book my free re-attempt at a new test center.

Thanks a lot again!
-Karan

Thanks a lot again!
-Karan

GmatKnightTutor · Answer

and feel that my brain is at its peak at night, which is another reason why I was considering trying out online Gmat.

Yep, had a student who chose the Online GMAT and wrote  "...take it on the time you are the most focused; in my case, since I am a night owl, I took it around 7.30 p.m.; this is one advantage that you can't get from a test center"

If you are giving it online, make sure to keep a spare marker next to your eraser, lock your door if you have family members (or put a large note outside your door "EXAM IN PROGRESS!"), have your snacks already waiting for you before you start. Mention to anyone else you are living with how you will require the restroom to be available during the exact time of your break.

All the best with your attempt.

FALSEnine9 · Answer

I faced the same issue on one of my practice tests. It was stuck at a section and I was unable to resume. So I wrote to GMAC and they fixed in a couple of days and asked me to do this :

spaghetttti · Answer

I duplicated the window and resumed it and it worked for me.

GmatKnightTutor · Answer

Do you mean copying the link into a new tab?

spaghetttti · Answer

Yes exactly. Before that it wouldn't stop showing me 'error' everytime I tried to continue my test.

GmatKnightTutor · Answer

Interesting tip. Thanks for sharing with the forum.

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