Feedback for Experts Global Admission consultants, Noida, India

I took their package and I have to say I was pretty much disappointed with the way things have gone. I don't know if it is just me, but I felt the motivation and energy is quite low from their side. The training for the Interview from one of the leading business school was dealt so casually by them that I learnt a lesson the hard way, "nobody cares for your career better than you." If anybody asks me, I would definitely say no to Experts Global.

I took to Experts Global on your feedback sir, and I am extremely regretful for the decision of taking their services.

My experience with Experts Global Admission consultants has been bad....
I had approached them last year with a lot of doubt in my mind since the consultant I wanted to go with was extremely busy. The content and quality of essays what they wrote was mediocre to say the least. I had to rewrite those essays. There is absolutely zero feedback and review once the essays are done. They will simply fit your essay to the word limit and make sure sure that it is error free, beyond that expect nothing else.
Abhibad

Hello,

I would like to share my experience so far with Experts' Global(which is been great ). I have been associated with the organization for the last several weeks and while I am yet to submit my applications, I feel strongly about the way my essays have come up and the amount of work I have completed in my applications journey.


When I decided to sign up with them, I spoke to a bunch of Experts' Global students who took their services and one thing I liked is the involvement they expected from me on writing my essays and helping me in my application. This resulted in multiple discussions and meeting with them where they patiently took my views and worked till I was happy about it.

I believe that the greatest strength of Experts' Global is the detailed layout of the processes and the action plans. This layout made it extremely easy for me to understand that who is doing what and how far am I from each important milestone in completing my applications journey. Each milestone was religiously honored and when I missed one (right in the beginning, the first milestone ), I was appropriately told to honor the dates for having a successful association. To my credit and theirs, all further milestones have been over-achieved and here I am, sitting in July, with the main essays prepared and with fully clarity on the story I am going to narrate to the interviewers! Simultaneously, I am working on, and are being guided by Experts' Global, on enhancing my profile during the few months I have before the deadlines. I feel confident.

The next great thing about the way of admissions consulting by Experts' Global is the feeling of working with a 'team' rather than an 'individual'. They have what they call 'specialists' for each part of the application process. Hence, I have a separate mentor for the story boarding, essay writing, preparing resume, filling up the applications, and preparing for the interviews. I feel a lot empowered that I am working with specialists in their domain rather than with one person who is doing everything.

In my experience, I have found the team helpful and approachable and they give a feeling that they are genuinely interested in helping me create good applications and secure admits. The team working with me is talented, all are MBAs and master degree holders from top notch Indian and global institutions. They seem to love their job and are in no hurry- a feeling I did not get in my interaction with other premium consultants. I did not find Experts' Global team counting the number of sessions, iterations, hours of consulting etc; rather, I found them emphasize on ensuring that I am benefited and that I feel confident about my application.

It has been a pleasure working with Experts' Global.

The day I complete my GMAT, I am going to reach out to Experts' Global for help with my applications.

I have only taken there GMAT test series, through a free promo code that I got from a post on GMAT Club. Recently, I faced an issue- I attempted a question where I was certain that my answer choice is correct and the official answer is incorrect. Through a feedback option present on the interface, I reported my query. Frankly, I was not expecting a response. To my surprise, I received a detailed email with the explanation along with a video that explained the concept. I realized my mistake and I learnt a new concept. I was humbled.

If this is the sincerity of the company towards a candidate who is not even an enrolled student, I wonder how dedicated the team will be for its own students.

Kudos to the team for the good work!

Hello,

We are sad to read this and wish that you reached out to us, seeking for whatever more we could do. We work with what we internally call “don’t-deny-a-student” policy according to which, we never tell a ‘no’ to student for anything. However, on a sincere note, to be able to make an impact, we need that the student adheres to the process and honors the timelines- something which was missing in your case.

Let us first address the issue of interview preparation that you have talked about:

- 17th November 2017, 2120 Hrs: We receive an email from you, regarding your Oxford Said interview. Date of the interview- 28th November.

- 1115 Hrs, 18th 2017: Your interview process is initiated. The first requirement is that you fill the questionnaire and return it. You were suggested to take three days to complete the questionnaire as your interview was scheduled only 10 days later. This would allow us good 7 days for mock interviews. You are asked to take an appointment on the calendar of your Interview Mentor. Action expected from you by: end of 20th November.

- 1059 Hours 25th November: The next communication from you happens; till now, you have neither sent the questionnaire, nor taken the appointment. The communication from you is regarding not finding a slot on your mentor’s calendar any more (because of lack of an action from you in the last 7 days).

- 1115 Hrs, 25th November: You receive a call from our office. Our team immediately makes necessary adjustments and arranges a session for you for 26th November’17. The calendar invitation is sent to you at 1233 Hrs, 25th November. You are suggested to expedite filling the questionnaire; for what was supposed to be done in 3 days has taken 7 days and we are yet to receive your inputs.

- 1615 Hrs, 26th November: We finally receive your questionnaire, 15 minutes before your scheduled mock interview. Please note, you need 8 days for filling the questionnaire and allow us 15 minutes to review the same.

- 1630 Hrs, 26th November: The mock is conducted, detailed feedback is given. You are suggested to practice the feedback, rehearse the answers, sitting in front of a mirror. You are suggested to reach back once you have rehearsed enough so that another mock can be conducted.

- 27th November-28th November: No communication from you.

- 29th November, 0152 Hours: You send an email, seeking a review of your ‘Thank you’ email to the interviewer.

- 29th November, 1043 Hours: Your email is aptly responded. Three more general emails are exchanged over the next ~15 minutes.

We completely agree with you that the ‘energy was lacking’ in your interview preparation. However, an honest introspection in light of the aforesaid shall help explain that where the lack was.

The bigger picture: The interview preparation should not have waited for an interview call from the school; generally, students start the preparation soon after submitting the essays. However, in your case, this process could not be followed as the milestones were never adhered to.

Here are other major lapses, leading to the eventual time crunch:

- Your enrollment with us happened on 31st August 2017. The two questionnaires were to be sent by you in two weeks. We received your response on 8th October (5+ weeks rather than two) with only one of the two questionnaires filled up.

- With no Schools Shortlisting questionnaire from you, the schools shortlisting could still not happen; however, you insisted that you are particularly interested in Duke (deadline: 13th October’17, five days away!). Imagine: you need ~6 weeks to give raw inputs and expect the deadline to be met in next five days. Nonetheless, this is team work and we love going that extra mile for our students.

- Our team made several arrangements, engaged in discussions with you to meet the deadline in five days. On meeting the deadline, we repeated the need for adherence to the processes and deadlines thereon; we insisted that we soon shortlist the other three schools and complete the work in an organized way. However, once again, it took you 10 days to send the simple questionnaire.

- The list could not be finalized despite several discussions and feedbacks; you kept mentioning schools one-by-one and our team kept on completing the work as it gained clarity. As a result, your essays work stretched sporadically over multiple months, compromising both efficiency and efficacy.

Ideally, if the milestones were honored, all essays for all schools would have been completed by mid-October and you would have had more than a month dedicatedly for interview preparation. However, because the aforesaid milestones were missed and the process of finalizing the list of schools (rather than the one-by-one approach) was not honored, we were still working on the essays when you received your first interview invitation (towards the mid of November). Even now, the suggested dates were not honored and while you took 8 days to fill the questionnaire, our team had 15 minutes to review them and only two days to help you practice further. No communication in those two days, as explained above, did not help.

Still, as you are among ~5% students, from 2017-18 session, who do not have admit, we have tried reaching you several times for offering further help. However, in our 11 attempts, we have not received any response. In response to our last call, we received an SMS suggesting “Who is this? What is the matter? I am busy”. On our courteous response to this stern message, we never heard back from you.

Every student is extremely dear to us and when one enrolls with us, one lays trusts in us- we believe that’s a badge of honor. All we keep suggesting in the pre-enrollment as well as post-enrollment communication is that please honor the milestones and respect the processes- they have helped 1000+ of students secure wonderful admits and scholarships.

We have always cared about you and are willing to put the past behind and help you for the next year’s admissions. Help us help you.

Best wishes.






Hello,

We are sorry that the association did not meet your expectation. Our students’ success is what drives us and such cases, however rare, sadden us deeply.

Here are some points:

- First thing first, we wish that your “doubt in mind” was indicated to us; sincerely, we would not have proceeded. The association requires a mentee to have complete faith and the results follow when there is complete dedication and positivity from both sides. Given your 20+ years of experience, we decided to take up your case as a challenge when some of the deadlines were just two weeks away. We worked long and hard to ensure that all work is delivered to you, well before the deadline.

- Amid the stiff timelines, we exchanged a total of 137 emails and had 4 detailed conversations. A big chunk of these were regarding the feedback/review of essays. Hence, we are not sure about this perception of “zero feedback and review”.

- Of these 137 emails, 50+ emails were sent during the wee hours; for 70+ emails, the turn-around time was less than 1 hour, suggesting how proactively your work was prioritized and completed.

- The approach is that the student gives raw inputs and we consult on making the work impeccable. Hence, an expectation that we would give something that doesn’t require your inputs suggests disconnect in expectations.

- Your original drafts had a high degree of “raw honesty” in them; we tried to retain as much of your own thoughts as possible, while ensuring that your best case is represented. Your perception that the work was simply fitted into the word limit may have come from this aspect; the same was, however, a well deliberated judgment call that we took. We understand that this may not have been communicated in as many words as it is something apparent and the correct approach.

- On completion of one of the applications, when you realized that you are not eligible for the program, we immediately offered a complimentary replacement. We are quoting this just to reflect the team-spirit in the association.

Overall, we understand that the process of admissions consulting is subjective in nature with no clear right and wrong. In our control is to ensure that a student’s best case is put forward and that one’s all queries are answered, all requests addressed. You will accept that there were no open threads; it never happened that you asked for help- an extra round of editing, an extra review, or anything that we did not honor. If you needed more, we only wish that you asked for it; we have a “don’t-deny-a-student” policy; we never tell a ‘No’ as our model has no caps- number of iterations, hours of consulting, number of mocks etc.

We stayed up with you until you submitted your applications; if you needed more, we wish you simply asked for it and we would have helped. We have stayed up hundreds of nights but ensured that a student submits a draft that one is truly convinced with.

Nonetheless, from this incident, we understand the importance of reaching out to students an extra round, for any extra, un-communicated support that they may need. We have added this as an extra milestone in our internal process. We thank you for the same.

Wish you all the best!

I have had a great experience with EG. Thanks to their feedback, I got admits from some of the best B-schools in the world. If you are willing to put in the effort and take their advice positively, you will definitely get the best value out of them.

You can find my detailed review of EG here : https://gmatclub.com/reviews/comments/e ... -345354249

Let me know if you need any more information. All the best for your MBA journey!

First of all let me say this, Mr. Mayank called me few days back and I really appreciate his call. I am posting this response to clarify few things from my side.
I had expressed my displeasure to Experts previously and they had offered me to apply for the colleges this year free of cost. Fortunately I have an admit offer from one of the colleges(not through them but i availed the services of Karthik from august academy) , hence I didn't avail their services. Even then Mr. Mayank offered me a partial refund which i politely declined.
I never said that the Experts Global were unresponsive or not prompt. They were always responsive. What lacked clearly was a constructive input, feedback and brainstorming from their side. I pretty much submitted the very first draft I had written myself which was just edited and fitted in to the word limits for the essay. There was not much constructive feedback regarding LORs. I cannot claim for others experiences, but this was my experience with them, maybe i ended with a 'wrong' consultant, maybe they are running thin on resources. I'd advise people to do a detailed research before picking up an admission consultant, what matters more than the company is the person who will be working on your applications. Does he really understand the essay topic, does he really know what the program/school is seeking for etc. My whole experience and perception of the utility of an admission consultant changed once I worked with August Academy, and I am not saying this just because I got an admit through him. He challenged me on essay drafts and always goaded and guided me to write what the essay was asking for rather than just what I wanted to tell. So, finally it was MY story only, but the contexts were important.
Abhibad

I just completed an overwhelming experience with EG.

Despite starting the process very late and being low on GMAT, I have received admits from two schools. I am flying next month to start my MBA with 30% scholarship from one of my target schools.

I found EG taking ownership of essays, recommendations, resume and interviews. I found the association extremely energized and professional, with personal touch.

They really cared that I complete everything timely and submit the applications properly.

It has been a successful, happy journey and I thank EG for being with me through my GMAT preparation as well as applications process.

Thank you for all the help and all the best!

Guys,

I will recommend that in case you enroll, follow their designed steps and you will have a smooth journey. I found the team extremely accommodating so in case you need something, please ask for it and they shall be happy to help.

In case you need any more information or details, please feel free to write to me and I will be happy to share more.

Best of luck.

Posted from my mobile device

Posted from my mobile device

Hi Abhibad,

We honor your opinion. Thank you for your post and acknowledging a few things. We wish you all the best for your education.

Always feel free to reach us for any help that we can be.

Cordially,
Team

Hey,
I echo the other applicants here - I had a great experience with Experts. They were the only genuine folks I found and guided me with my best interest in mind. I religiously followed their plan and executed on their coaching, leading to much better results than I could hope. They were the only ones who were not "money-minded" or transactional. My experience with Experts was about 5 years back and I am still in touch with my mentor because of the personal attention I received then, helping forge a strong mentor-mentee bond.

I was so happy with them that I recommended them to some of my closest friends and family members. All of them getting very good admits and going on to referring their own set of friends. I will say though that you need to be prepared to do a lot of work and pull your weight if you want to see results. Don't expect to be spoon-fed and be prepared to take tough feedback - no sugar coating. As long as you stick to their plans and work hard on the all of the tasks that they ask you to do, you will see results.

The team was extremely helpful and showed a lot of patience with all of my requests. The entire came forward to help during some of my most important interviews - they arranged multiple mock interviews with different mentors so that I got different types of feedback.

I can vouch for them and am confident you won't go wrong with Experts.

I took the consultancy services of Experts Global. Not great at all. Very mediocre. They will get you into a school which is easy for them and which they think you can get into. They will follow a timeline so that you can submit well before the timeline but then in such case the quality suffers.

At the peak time of applications- in Aug-Sep, I backed off and went ahead for this another consultant who was so amazing that I got into all 9 schools where I had applied, that too with scholarships ranging from 40% to 100%.

The good thing with Experts Global was that they returned all my money. At least they are ethical.

Just FYI - many US-based consultants will not release you from a contract if they already started work.... so you getting a refund is very good (this is not because they are evil but rather since they have so many slots/consultants/opportunities, and if you have used up one of them, they can't sell it that late in the game either); getting a refund is not the norm usually. A lot of consulting magic happens when there is a good fit and sometimes there is not.... but it takes two to make a good fit. Taking into consideration your end result, I think you fared quite well! Congrats!

Hi bb,

I am glad they returned the money coz and I appreciate this as this was the right thing to do. As far as professionalism regarding the contract is concerned, it takes time, effort and brainstorming to create quality work. The strategy of my consultant to write essays for 10 different schools (3 essays per school on an average) in a span of around 31 days and closing my account is, I believe, not a hallmark trait of a great consultant. To modify what you a said a bit, it takes two (of equal level and same dedication) to make things work. I can say this with conviction as I got lucky when I found this new consultant who matched my intellect and resolution.

I wish instead of the money (which in the long run doesn't matter and is not a big amount for someone taking gmat/toefl tests and applying to multiple US schools), they could return my valuable time which got wasted in Expert Global's world of mediocrity.

At the end of the day I know that everyone here on this platform is looking for like minded individuals to help them out. That's what I am trying to do. I would never wish for someone, serious in their careers, to repeat the mistakes that I made.

And thanks for your wishes (couldn't have done it with Experts Global)!

I agree with this feedback. My experience with experts global was disappointing to say the least. The only reason I hired these guys was because of the their Mock GMAT exams which were of good quality and helped with my GMAT prep. Agreed that they are really prompt with sending out emails for the steps that they are responsible for as part of the timeline that they share with the student, however if you're looking for a consultant with a hands-on approach and a pro-active feedback loop, please do not go with them. Going through this thread I realised that they worked for some people, however I was probably unfortunate in my decision as their way of working was just not receptive for me.