Battleready79x wrote:
I took their package and I have to say I was pretty much disappointed with the way things have gone. I don't know if it is just me, but I felt the motivation and energy is quite low from their side. The training for the Interview from one of the leading business school was dealt so casually by them that I learnt a lesson the hard way, "nobody cares for your career better than you." If anybody asks me, I would definitely say no to
Experts Global.
Hello,
We are sad to read this and wish that you reached out to us, seeking for whatever more we could do. We work with what we internally call “don’t-deny-a-student” policy according to which, we never tell a ‘no’ to student for anything. However, on a sincere note, to be able to make an impact, we need that the student adheres to the process and honors the timelines- something which was missing in your case.
Let us first address the issue of interview preparation that you have talked about:
- 17th November 2017, 2120 Hrs: We receive an email from you, regarding your Oxford Said interview. Date of the interview- 28th November.
- 1115 Hrs, 18th 2017: Your interview process is initiated. The first requirement is that you fill the questionnaire and return it. You were suggested to take three days to complete the questionnaire as your interview was scheduled only 10 days later. This would allow us good 7 days for mock interviews. You are asked to take an appointment on the calendar of your Interview Mentor. Action expected from you by: end of 20th November.
- 1059 Hours 25th November: The next communication from you happens; till now, you have neither sent the questionnaire, nor taken the appointment. The communication from you is regarding not finding a slot on your mentor’s calendar any more (because of lack of an action from you in the last 7 days).
- 1115 Hrs, 25th November: You receive a call from our office. Our team immediately makes necessary adjustments and arranges a session for you for 26th November’17. The calendar invitation is sent to you at 1233 Hrs, 25th November. You are suggested to expedite filling the questionnaire; for what was supposed to be done in 3 days has taken 7 days and we are yet to receive your inputs.
- 1615 Hrs, 26th November: We finally receive your questionnaire, 15 minutes before your scheduled mock interview. Please note, you need 8 days for filling the questionnaire and allow us 15 minutes to review the same.
- 1630 Hrs, 26th November: The mock is conducted, detailed feedback is given. You are suggested to practice the feedback, rehearse the answers, sitting in front of a mirror. You are suggested to reach back once you have rehearsed enough so that another mock can be conducted.
- 27th November-28th November: No communication from you.
- 29th November, 0152 Hours: You send an email, seeking a review of your ‘Thank you’ email to the interviewer.
- 20th November 1043 Hours: Your email is aptly responded. Three more general emails are exchanged over the next 15 minutes.
We completely agree with you that the ‘energy was lacking’ in your interview preparation. However, an honest introspection in light of the aforesaid shall help explain that where the lack was.
The bigger picture: The interview preparation should not have waited for an interview call from the school; generally, students start the preparation soon after submitting the essays. However, in your case, this process could not be followed as the milestones were never adhered to.
Here are other major lapses, leading to the eventual time crunch:
- Your enrollment with us happened on 31st August 2017. The two questionnaires were to be sent by you in two weeks. We received your response on 8th October (5+ weeks rather than two) with only one of the two questionnaires filled up.
- With no Schools Shortlisting questionnaire from you, the schools shortlisting could still not happen; however, you insisted that you are particularly interested in Duke (deadline: 13th October’17, five days away!). Imagine: you need ~6 weeks to give raw inputs and expect the deadline to be met in next five days. Nonetheless, this is team work and we love going that extra mile for our students.
- Our team made several arrangements, engaged in discussions with you to meet the deadline in five days. On meeting the deadline, we repeated the need for adherence to the processes and deadlines thereon; we insisted that we soon shortlist the other three schools and complete the work in an organized way. However, once again, it took you 10 days to send the simple questionnaire.
- The list could not be finalized despite several discussions and feedbacks; you kept mentioning schools one-by-one and our team kept on completing the work as it gained clarity. As a result, your essays work stretched sporadically over multiple months, compromising both efficiency and efficacy.
Ideally, if the milestones were honored, all essays for all schools would have been completed by mid-October and you would have had more than a month dedicatedly for interview preparation. However, because the aforesaid milestones were missed and the process of finalizing the list of schools (rather than the one-by-one approach) was not honored, we were still working on the essays when you received your first interview invitation (towards the mid of November). Even now, the suggested dates were not honored and while you took 8 days to fill the questionnaire, our team had 15 minutes to review them and only two days to help you practice further. No communication in those two days, as explained above, did not help.
Still, as you are among ~5% students, from 2017-18 session, who do not have admit, we have tried reaching you several times for offering further help. However, in our 11 attempts, we have not received any response. In response to our last call, we received an SMS suggesting “Who is this? What is the matter? I am busy”. On our courteous response to this stern message, we never heard back from you.
Every student is extremely dear to us and when one enrolls with us, one lays trusts in us- we believe that’s a badge of honor. All we keep suggesting in the pre-enrollment as well as post-enrollment communication is that please honor the milestones and respect the processes- they have helped 1000+ of students secure wonderful admits and scholarships.
We have always cared about you and are willing to put the past behind and help you for the next year’s admissions. Help us help you.
Best wishes.
abhibad wrote:
My experience with
Experts Global Admission consultants has been bad....
I had approached them last year with a lot of doubt in my mind since the consultant I wanted to go with was extremely busy. The content and quality of essays what they wrote was mediocre to say the least. I had to rewrite those essays. There is absolutely zero feedback and review once the essays are done. They will simply fit your essay to the word limit and make sure sure that it is error free, beyond that expect nothing else.
Abhibad
Hello,
We are sorry that the association did not meet your expectation. Our students’ success is what drives us and such cases, however rare, sadden us deeply.
Here are some points:
- First thing first, we wish that your “doubt in mind” was indicated to us; sincerely, we would not have proceeded. The association requires a mentee to have complete faith and the results follow when there is complete dedication and positivity from both sides. Given your 20+ years of experience, we decided to take up your case as a challenge when some of the deadlines were just two weeks away. We worked long and hard to ensure that all work is delivered to you, well before the deadline.
- Amid the stiff timelines, we exchanged a total of 137 emails and had 4 detailed conversations. A big chunk of these were regarding the feedback/review of essays. Hence, we are not sure about this perception of “zero feedback and review”.
- Of these 137 emails, 50+ emails were sent during the wee hours; for 70+ emails, the turn-around time was less than 1 hour, suggesting how proactively your work was prioritized and completed.
- The approach is that the student gives raw inputs and we consult on making the work impeccable. Hence, an expectation that we would give something that doesn’t require your inputs suggests disconnect in expectations.
- Your original drafts had a high degree of “raw honesty” in them; we tried to retain as much of your own thoughts as possible, while ensuring that your best case is represented. Your perception that the work was simply fitted into the word limit may have come from this aspect; the same was, however, a well deliberated judgment call that we took. We understand that this may not have been communicated in as many words as it is something apparent and the correct approach.
- On completion of one of the applications, when you realized that you are not eligible for the program, we immediately offered a complimentary replacement. We are quoting this just to reflect the team-spirit in the association.
Overall, we understand that the process of admissions consulting is subjective in nature with no clear right and wrong. In our control is to ensure that a student’s best case is put forward and that one’s all queries are answered, all requests addressed. You will accept that there were no open threads; it never happened that you asked for help- an extra round of editing, an extra review, or anything that we did not honor. If you needed more, we only wish that you asked for it; we have a “don’t-deny-a-student” policy; we never tell a ‘No’ as our model has no caps- number of iterations, hours of consulting, number of mocks etc.
We stayed up with you until you submitted your applications; if you needed more, we wish you simply asked for it and we would have helped. We have stayed up hundreds of nights but ensured that a student submits a draft that one is truly convinced with.
Nonetheless, from this incident, we understand the importance of reaching out to students an extra round, for any extra, un-communicated support that they may need. We have added this as an extra milestone in our internal process. We thank you for the same.
Wish you all the best!
First of all let me say this, Mr. Mayank called me few days back and I really appreciate his call. I am posting this response to clarify few things from my side.
I had expressed my displeasure to Experts previously and they had offered me to apply for the colleges this year free of cost. Fortunately I have an admit offer from one of the colleges(not through them but i availed the services of Karthik from
) , hence I didn't avail their services. Even then Mr. Mayank offered me a partial refund which i politely declined.
were unresponsive or not prompt. They were always responsive. What lacked clearly was a constructive input, feedback and brainstorming from their side. I pretty much submitted the very first draft I had written myself which was just edited and fitted in to the word limits for the essay. There was not much constructive feedback regarding LORs. I cannot claim for others experiences, but this was my experience with them, maybe i ended with a 'wrong' consultant, maybe they are running thin on resources. I'd advise people to do a detailed research before picking up an admission consultant, what matters more than the company is the person who will be working on your applications. Does he really understand the essay topic, does he really know what the program/school is seeking for etc. My whole experience and perception of the utility of an admission consultant changed once I worked with
, and I am not saying this just because I got an admit through him. He challenged me on essay drafts and always goaded and guided me to write what the essay was asking for rather than just what I wanted to tell. So, finally it was MY story only, but the contexts were important.
16 May 2016, 05:04
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