I have drafted the following reasons as the bad experience on the test.
1. The online test experience, unlike the Test center exam experience, is not constant. Proctor notified me about the exam start in the past online exam, but did not notify me of any such thing in this exam.
2. The system test is not completely adequate. It does not take all the permission necessarily when run before the actual test. Sometimes the anti-virus creates issues that need to be resolved and this is the reason for my exam getting revoked today. I am ready to disable my virus but I would have done so in the event that I was notified of such things in the test run.
3. There is a huge lag between the time you need proctor support and the time you actually get the support. This lag can lead to a situation that can cause issues like it did for me. In my case I clicked on the chat button multiple times before I had to do what I did to prevent my laptop from restarting.
4. There is no transparency on how I was notified that I was doing a mistake because in reality I did not get any such communication. The only time I was communicated is when the proctor revoked my test.
Would this be enough to put forth my case?
Posted from my mobile device