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GMAT Prep software not working

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GMAT Prep software not working  [#permalink]

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New post 01 Sep 2018, 20:15
Hi,
I have downloaded the software but it is continuously giving me error "We're having problems connecting to the GMAC servers...." . I need this software as I purchased the exam packs in Mar'18 and did not get any information regarding changing the codes and it seems that the old codes can work only on GMAT prep offline software.

I have my GMAT coming up. A quick resolution will be really helpful.

PS: Is there anybody else with working GMAT prep software or somebody who was able to get this issue resolved.

Thanks
AJ
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GMAT Prep software not working  [#permalink]

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New post 01 Sep 2018, 20:37
It is late night Saturday. Many companies do their maintenance at this time. Give it a couple hours. Hopefully that does it.

One suggestion is to reach out and ask to exchange your codes but frankly the online platform has been plagued with issues ever since it launched. I may be doing you a disservice by recommending the online platform :(

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New post 01 Sep 2018, 23:18
It is giving me a problem since last 3-4 days, so I don't think that this could be the issue of weekend maintenance. Moreover it will be really helpful if anyone has faced and overcame a similar problem recently.

Thanks
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New post 01 Sep 2018, 23:23
Nothing I can help you with. Please call gmac or email.

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Re: GMAT Prep software not working  [#permalink]

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New post 02 Sep 2018, 00:30
aj611 wrote:
Hi,
I have downloaded the software but it is continuously giving me error "We're having problems connecting to the GMAC servers...." . I need this software as I purchased the exam packs in Mar'18 and did not get any information regarding changing the codes and it seems that the old codes can work only on GMAT prep offline software.

I have my GMAT coming up. A quick resolution will be really helpful.

PS: Is there anybody else with working GMAT prep software or somebody who was able to get this issue resolved.

Thanks
AJ
I hope the servers haven't gone offline permanently. Anyway, you could also try sending them an email asking for replacement codes. The exchange window is officially over, but someone posted that he or she was able to get new codes after asking politely. It's worth a shot.
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Re: GMAT Prep software not working  [#permalink]

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New post 03 Sep 2018, 21:31
aj611 wrote:
It is giving me a problem since last 3-4 days, so I don't think that this could be the issue of weekend maintenance. Moreover it will be really helpful if anyone has faced and overcame a similar problem recently.

Thanks


I am facing the same issue and i guess we have to wait as they are updating their software....
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New post 04 Sep 2018, 04:22
sananoor wrote:
aj611 wrote:
It is giving me a problem since last 3-4 days, so I don't think that this could be the issue of weekend maintenance. Moreover it will be really helpful if anyone has faced and overcame a similar problem recently.

Thanks


I am facing the same issue and i guess we have to wait as they are updating their software....


You can use this as a possible/temporary solution unless you are trying to activate EPs/QPs: https://gmatclub.com/forum/gmat-softwar ... l#p2124150
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Re: GMAT Prep software not working  [#permalink]

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New post 07 Sep 2018, 15:39
Hi Sananoor and aj611,

Are you still having issues? Did you reach out to GMAC?
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Re: GMAT Prep software not working  [#permalink]

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New post 08 Sep 2018, 23:59
Hi,

I am facing similar issue since the last on month. It never worked for me. I tried it on three different machines, different networks but all of them gave the same error.

I even contacted the GMAC supoort, but I never heard back from them.

Thanks

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Re: GMAT Prep software not working  [#permalink]

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New post 09 Sep 2018, 00:03
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icewalker wrote:
Hi,

I am facing similar issue since the last on month. It never worked for me. I tried it on three different machines, different networks but all of them gave the same error.

I even contacted the GMAC supoort, but I never heard back from them.

Thanks

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Why are you trying to install the software? The new version is accessible online: https://gmatofficialprep.mba.com/SarasExamPrep#/home

It does not look like it is going to work again. You need to use the online version fo the GMAT Prep since the old one is now "unofficially" discontinued.
However, keep nagging GMAC as it would be good to get an official message/resolution/confirmation from them. It is a shame, frankly.
You can download the older version: https://gmatclub.com/forum/gmat-softwar ... l#p2124150

BB.
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New post 09 Sep 2018, 11:46
Hi BB,

No response from GMAC yet. the only reason for getting this software running is because I purchased EP1 and 2 in March and they do not work on online mode.

Not sure what can be done. Any help is really appreciated.


Regards

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Re: GMAT Prep software not working  [#permalink]

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New post 09 Sep 2018, 12:34
aj611 wrote:
Hi BB,

No response from GMAC yet. the only reason for getting this software running is because I purchased EP1 and 2 in March and they do not work on online mode.

Not sure what can be done. Any help is really appreciated.


Regards

Aj


Hey buddy,

you are not alone with this problem.

There are a couple of topics around this issue on this forum, unfortunately GMAC has not responded to this issue up to now (to my knowledge)

Hope that it is working for you again soon.

Best regards,
Chris
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Re: GMAT Prep software not working  [#permalink]

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New post 09 Sep 2018, 18:52
aj611 wrote:
Hi BB,

No response from GMAC yet. the only reason for getting this software running is because I purchased EP1 and 2 in March and they do not work on online mode.

Not sure what can be done. Any help is really appreciated.


Regards

Aj
You're probably not going to get a response from them anytime soon, and I don't think they have any systems in place to help you.

There was an offer to replace codes that had been purchased recently (between Jan 16, 2018 and April 15, 2018 and the request had to be sent to gmatofficialprep@mba.com by May 11, 2018). I suggest you drop them an email requesting replacement codes. They may decide to help out. While you're at it, mention that the GMATPrep software doesn't work anymore and just gives a message saying that it is unable to reach the authentication servers. I think they should take that into consideration.
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Re: GMAT Prep software not working  [#permalink]

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New post 20 Sep 2018, 06:09
hello Guys,
Just an update on this for the people who are struggling with similar issue. GMAT prep software did not work.
But I was able to get new codes for EP1 and EP2.

AJ
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Re: GMAT Prep software not working &nbs [#permalink] 20 Sep 2018, 06:09
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