GMAT Prep software not working

Question

Hi,
I have downloaded the software but it is continuously giving me error "We're having problems connecting to the GMAC servers...." . I need this software as I purchased the exam packs in Mar'18 and did not get any information regarding changing the codes and it seems that the old codes can work only on GMAT prep offline software.

I have my GMAT coming up. A quick resolution will be really helpful.

PS: Is there anybody else with working GMAT prep software or somebody who was able to get this issue resolved.

Thanks
AJ

bb · Answer

It is late night Saturday. Many companies do their maintenance at this time. Give it a couple hours. Hopefully that does it.

One suggestion is to reach out and ask to exchange your codes but frankly the online platform has been plagued with issues ever since it launched. I may be doing you a disservice by recommending the online platform

Posted from my mobile device

aj611 · Answer

It is giving me a problem since last 3-4 days, so I don't think that this could be the issue of weekend maintenance. Moreover it will be really helpful if anyone has faced and overcame a similar problem recently.

Thanks

Thanks

bb · Answer

Nothing I can help you with. Please call gmac or email.

Posted from my mobile device

AjiteshArun · Answer

I hope the servers haven't gone offline permanently. Anyway, you could also try sending them an email asking for replacement codes. The exchange window is officially over, but someone posted that he or she was able to get new codes after asking politely. It's worth a shot.

sananoor · Answer

I am facing the same issue and i guess we have to wait as they are updating their software....

bb · Answer

You can use this as a possible/temporary solution unless you are trying to activate EPs/QPs: https://gmatclub.com/forum/gmat-softwar ... l#p2124150

ScottTargetTestPrep · Answer

Hi Sananoor and aj611,

Are you still having issues? Did you reach out to GMAC?

icewalker · Answer

Hi,

I am facing similar issue since the last on month. It never worked for me. I tried it on three different machines, different networks but all of them gave the same error.

I even contacted the GMAC supoort, but I never heard back from them.

Thanks

Posted from my mobile device

bb · Answer

Why are you trying to install the software? The new version is accessible online: https://gmatofficialprep.mba.com/SarasExamPrep#/home It does not look like it is going to work again. You need to use the online version fo the GMAT Prep since the old one is now "unofficially" discontinued. However, keep nagging GMAC as it would be good to get an official message/resolution/confirmation from them. It is a shame, frankly. You can download the older version: https://gmatclub.com/forum/gmat-softwar ... l#p2124150 BB.

aj611 · Answer

Hi BB,

No response from GMAC yet. the only reason for getting this software running is because I purchased EP1 and 2 in March and they do not work on online mode.

Not sure what can be done. Any help is really appreciated.

Regards

Aj

Arro44 · Answer

Hey buddy,

you are not alone with this problem.

There are a couple of topics around this issue on this forum, unfortunately GMAC has not responded to this issue up to now (to my knowledge)

Hope that it is working for you again soon.

Best regards,
Chris

AjiteshArun · Answer

You're probably not going to get a response from them anytime soon, and I don't think they have any systems in place to help you. There was an offer to replace codes that had been purchased recently (between Jan 16, 2018 and April 15, 2018 and the request had to be sent to gmatofficialprep@mba.com by May 11, 2018). I suggest you drop them an email requesting replacement codes. They may decide to help out. While you're at it, mention that the GMATPrep software doesn't work anymore and just gives a message saying that it is unable to reach the authentication servers. I think they should take that into consideration.

aj611 · Answer

hello Guys,
Just an update on this for the people who are struggling with similar issue. GMAT prep software did not work.
But I was able to get new codes for EP1 and EP2.

AJ

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