jabhatta@umail.iu.edu wrote:
Hi
GMATNinja Question on 413
How can you say (C) is accurate in all scenario's ?
While i agree that (C) is right when it comes to cheap restaurants per the passage ...we do not know if this phenomena is right when it comes to expensive restaurants
Hence i said to myself
hmm we don't know if this is true all the time (in all scenario's, specifically for high end restaurants) -- so while this is accurate for cheap restaurants , we don't know about expensive restaurants Mmm... restaurants.
Remember that the question asks us to infer which statement "the author of the passage
would agree with" -- not which statement is "true all the time" or in "all scenarios," as you state in your analysis. Take another look at (C):
Quote:
C. Such guarantees are likely to have less appeal in situations where customers are knowledgeable about a business’s product or service.
To choose (C) as our answer, we only need to prove that
the author would agree that a service guarantee would have less appeal in
this scenario ("where customers are knowledgeable about a business’s product or service"). We do not need to prove that (C) is accurate in "
all scenarios."
Let's take a look at the piece in the passage most relevant to answer choice (C):
Quote:
Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality. This is not generally true in the case of skilled activities such as electrical work, where, consequently, a guarantee might have greater customer appeal.
In saying
"a restaurant," the author implies that Tucci and Tagala's finding applies to
restaurants in general, not just inexpensive restaurants. Customers generally know what to expect at a restaurant and can therefore question the quality of the product or service. This is contrasted to "skilled activities," about which a customer may not feel empowered to question quality. A guarantee of service would have more appeal in the second case than in the first.
The author's reason for bringing up what customers understand about a restaurant's product is not to contrast lower-priced and higher-priced restaurants. Rather, the author is making a broader suggestion about how customers behave when considering different types of products and skills. That's why we have good reason to believe the author would agree with choice (C).
I hope that helps!
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