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In their study of whether offering a guarantee of service quality will

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In their study of whether offering a guarantee of service quality will  [#permalink]

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New post 11 Nov 2018, 00:38
Saps wrote:
Solved all 3 in < 4.5 min. However got the first 1 wrong.
@Mangoosh, Can you help explain why the ans to the first one is B and not E.

Many Thanks!



Hey Saps and arvind910619
Not sure if u guys still have the doubt but here we go.

Question 1 - Why C and E are wrong -

Read option E slowly once again.
Quote:
consider the impact that service-quality guarantees can have on the service provided by a restaurant

It talks about the impact of service quality on service provided by the restaurant.
This is only discussed in paragraph 2 to list one of the advantages. It is just a part of the second paragraph and not the idea of the passage as a whole.
In purpose questions we have to consider the passage as a whole. The passage as a whole first states some advantages and disadvantage of service quality gaurantee on customers. Next it says its impact on the service provided by the restaurant.
So when u see the big picture, it is basically stating the advantages and disadvantages of service quality guarantee.


Coming to option C.

Quote:
examine the conventional wisdom regarding the effect of service-quality guarantees in the restaurant industry

Firstly mikemcgarry has provided a really good explanation for the meaning of conventional wisdom.
Conventional wisdom is a generally accepted belief. The passage does not say whether what is discussed is a general belief or not.
Basically the passage does not state or tell us about any conventional wisdom of the restaurant industry let alone examine it.

Quote:
The primary purpose of the passage is to
A. question the results of a study that examined the effect of service-quality guarantees in the restaurant industry
B. discuss potential advantages and disadvantages of service-quality guarantees in the restaurant industry
C. examine the conventional wisdom regarding the effect of service-quality guarantees in the restaurant industry
D. argue that only certain restaurants would benefit from the implementation of service-quality guarantees
E. consider the impact that service-quality guarantees can have on the service provided by a restaurant
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Re: In their study of whether offering a guarantee of service quality will  [#permalink]

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New post 03 Jan 2019, 02:08
Thanos7 wrote:
Got all correct in 6 minutes flat

I also got all correct but it took me too longggg, 13mins...
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In their study of whether offering a guarantee of service quality will  [#permalink]

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New post 24 Jan 2019, 21:55
Hi GMATNinja

Question on 413

How can you say (C) is accurate in all scenario's ?

While i agree that (C) is right when it comes to cheap restaurants per the passage ...we do not know if this phenomena is right when it comes to expensive restaurants

Hence i said to myself

hmm we don't know if this is true all the time (in all scenario's, specifically for high end restaurants) -- so while this is accurate for cheap restaurants , we don't know about expensive restaurants
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Re: In their study of whether offering a guarantee of service quality will  [#permalink]

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New post 06 Feb 2019, 14:20
jabhatta@umail.iu.edu wrote:
Hi GMATNinja

Question on 413

How can you say (C) is accurate in all scenario's ?

While i agree that (C) is right when it comes to cheap restaurants per the passage ...we do not know if this phenomena is right when it comes to expensive restaurants

Hence i said to myself

hmm we don't know if this is true all the time (in all scenario's, specifically for high end restaurants) -- so while this is accurate for cheap restaurants , we don't know about expensive restaurants

Mmm... restaurants. :inlove: :tongue_opt2

Remember that the question asks us to infer which statement "the author of the passage would agree with" -- not which statement is "true all the time" or in "all scenarios," as you state in your analysis. Take another look at (C):

Quote:
C. Such guarantees are likely to have less appeal in situations where customers are knowledgeable about a business’s product or service.

To choose (C) as our answer, we only need to prove that the author would agree that a service guarantee would have less appeal in this scenario ("where customers are knowledgeable about a business’s product or service"). We do not need to prove that (C) is accurate in "all scenarios."

Let's take a look at the piece in the passage most relevant to answer choice (C):
Quote:
Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality. This is not generally true in the case of skilled activities such as electrical work, where, consequently, a guarantee might have greater customer appeal.

In saying "a restaurant," the author implies that Tucci and Tagala's finding applies to restaurants in general, not just inexpensive restaurants. Customers generally know what to expect at a restaurant and can therefore question the quality of the product or service. This is contrasted to "skilled activities," about which a customer may not feel empowered to question quality. A guarantee of service would have more appeal in the second case than in the first.

The author's reason for bringing up what customers understand about a restaurant's product is not to contrast lower-priced and higher-priced restaurants. Rather, the author is making a broader suggestion about how customers behave when considering different types of products and skills. That's why we have good reason to believe the author would agree with choice (C).

I hope that helps!
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Re: In their study of whether offering a guarantee of service quality will   [#permalink] 06 Feb 2019, 14:20

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