No official score after 20 days

Question

Hello!

I don't know if someome here can help, but it's worth a try.

I still have not received my official GMAT score. The exam was on Oct 11th, so it is well past the expected maximum 20 days. The status of my exam is still blank.

I know that's not usual. So, I'm worried since I got a great score and I'm already applying to PhD programs with deadlines approaching. I've stories about GMAC cancelling scores, not even informing the reasons for it.

I contacted Customer Service a couple of days ago, but did not ge a reply yet.

Just an update: I got my official score today (Nov 7th). I was asked me to confirm some information in my profile, and after doing that the issue was solved.

bb · Answer

Sorry to hear about such a long wait!

Hm... That is very odd indeed. It is not typical - I have never heard about having a delay of such magnitude. You can ping the  OfficialGMAT  here on GMAT Club to see if you can fast-track your request and get an official status update.

P.S. If GMAC cancels a score, it is usually pretty fast/instant and while they may not provide a complete reason behind it, it is usually well documented and communicated.

Meisme · Answer

I am having this issue as well. I took the test 23 days ago and still haven't received my score. Will they reach out to me on missing info if that is my case as well?

manu11 · Answer

Jus try to drop an email to Customer service or call them at operating hours to check for any issue

bb · Answer

That's fairly unusual esp at this time in the year when it is not that busy....
What does your online profile say on mba.com?

P.S. If you need it for any kind of an application, you can submit the application since the score is verifiable but of course you can't report the AWA yet....

AjiteshArun · Answer

I agree with  manu11  . You should reach out to them directly.

It goes without saying that you should check (a) your spam folder and (b) your mba.com account (to see whether the score is listed as "Score Reportable") if you haven't already done so.

OfficialGMAT · Answer

Sorry to hear about your problems with receiving your score. Please reach out to us at customercare@mba.com so we can work to resolve your issue.

ScottTargetTestPrep · Answer

Hi manu11,

Did you get your issues sorted out?

Ajith22 · Answer

Hi I wrote my GMAT exam on 17th July 2020 and yet to receive my official score. When checked with the customer service center they said the matter needs an investigation. Should I be worried? What do you think could be possible reason for the delay? Getting a bit anxious.

ScottTargetTestPrep · Answer

Did anything odd happen during your GMAT?

Ajith22 · Answer

Hi  scott ,

Not really other than I starting the exam 30 mins early and that was totally in response to the test centers offer to start early. Others than that nothing else I even got my unofficial score printed from the test center. It's puzzling.

EMPOWERgmatRichC · Answer

Hi Ajith22,

When an individual anomaly/issue occurs at a Test Center that implies that the testing environment was somehow unfair to an individual Test-taker, a formal investigation has to take place. That investigation can sometimes take several weeks before a resolution is reached (and until that time, no Official Score is issued). Assuming that your GMAT was administered without any problems (and since you received an Unofficial Score Report, I assume that everything was fine for you on Test Day), it's possible that there was an issue with someone else's Exam (someone who took the GMAT at the same time you did). It's also possible that there was a farther-reaching issue at that Center on that Day that impacted many Test-takers - meaning that all of the Scores issued that day have been held up. That type of situation would almost certainly require even more of an investigation, which would explain the delay in you receiving your Official Score.

Since it's now 1 month after you took your Exam, I would have expected some type of response by now. The most appropriate move for you at this point is probably to contact Customer Service again (and perhaps repeatedly) until you receive an appropriate response (re: your Official Score or the exact reason why it hasn't been issued yet).
 
GMAT assassins aren't born, they're made,
Rich

Ajith22 · Answer

Hi Rich,
Thanks for the detailed response. I have already raised the issue with GMAT customer care however they have registered a case and yet to update me on the outcome. I am reaching out to them very frequently however no update yet, What is frustrating is the lack of any update whatsoever until I reach out to them and even after that they don't have an update on what happened and I am still in dark. As far as the possibility of a technical issue from the center side goes, I seldom experienced any interruption and when I checked with the test center they have ascertained that there was no technical issue from their side. I wouldn't know how to check on the other possibilities because I am in dire need of the score report for my application

EMPOWERgmatRichC · Answer

Hi Ajith22,

If you are facing an immediate application deadline, then you might not have anything to worry about - as long as you get the rest of your application in on time. Business School Admissions Committees take weeks (and sometimes months) to review applications and decide who to invite to School. Since you have a copy of your Unofficial Score Report, you can list your Score on your applications (and the Unofficial Score is almost always the same as your Official Score, so the School(s) will know how you scored based on that information). If you contact each School's Admissions Department and explain your situation, I would bet that the representatives in question would probably accept your Unofficial Score data until your formal Official Score becomes available. Thus, while you should absolutely keep in touch with GMAC to confirm that your Official Score is eventually released, you could probably apply on schedule and be fine.

GMAT assassins aren't born, they're made,
Rich

Ajith22 · Answer

Hi Rich,

Thanks for the suggestion, However in my application they are asking for AWA score which is available only with official score report. Is there a safer way around this issue like should I key in a ball park figure?

EMPOWERgmatRichC · Answer

Hi Ajith22,

I assume that you're referring to the application (and a specific 'field' that asks for your AWA Score). I would still side with the advice that I offered in my prior post: reach out to the School directly and explain your situation (and you can add the follow-up question about how to fill out the AWA Score in the application). Having a representative from the School tell you what to do is a far better option than deciding on your own to either leave it blank or fill in a number that might not be accurate.

GMAT assassins aren't born, they're made,
Rich

Ajith22 · Answer

Thanks a lot Rich! Hope things get sorted soon.

Ajith22 · Answer

Yes Rich, I am referring to a specific AWA score field that needs a mandatory input. I tried reaching out to the admission office however my attempts go unanswered probably owing to the current Covid situation. Kind of stuck now!

ScottTargetTestPrep · Answer

Understood. When you get things sorted out with GMAC let me know.

EMPOWERgmatRichC · Answer

Hi Ajith22,

Since this is ultimately an Admissions application question, it would make sense to ask an Admissions Expert about how best to proceed. There's a Forum full of those Experts here:

https://gmatclub.com/forum/ask-admissio ... tants-124/

GMAT assassins aren't born, they're made,
Rich

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