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Zhenya0258
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bb
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Zhenya0258
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Hoozan
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Zhenya0258
Thank you bb!
To anyone reporting issues - make sure you receive an automated email with your case number. I didn’t receive mine until I followed up on my same email chain on June 7th. So looks like my original request on 5/31 didn’t even make it into their queue. Still - took 2 weeks to receive a response.

bb


Congratulations. That took two weeks. That’s quite a bit longer than I would’ve expected. Sorry it took that long. And thanks so much for reporting back.

Posted from my mobile device

I have faced an issue with my online attempt and was asked to email GMAC. I have sent in an email on customercare@mba.com however I haven't received any automated reply with any case number :(
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Zhenya0258
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Hoozan

I sent to both customercare@gmac.com and customercare@mba.com.

Also - I sent the initial email via gmail iPhone app and the follow up on my laptop browser (on same chain). Not sure if it makes a difference.

The follow up is what received the “Your request (######) has been received and is being reviewed by our Customer Care Team.” auto response.

Posted from my mobile device
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Zhenya0258
Hoozan

I sent to both customercare@gmac.com and customercare@mba.com.

Also - I sent the initial email via gmail iPhone app and the follow up on my laptop browser (on same chain). Not sure if it makes a difference.

The follow up is what received the “Your request (######) has been received and is being reviewed by our Customer Care Team.” auto response.

Posted from my mobile device

Interesting.

Thanks for the advice
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