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09 Jul 2020, 02:16
Kudos
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Neha3011
Yeah well the first time I was put on hold before someone even said anything, so the line went quiet... The second time I seemed to found a noob that I had to explain the same thing 10 times, then she finally said she would create an incident, asked if she could put me on hold and then disconnected the line. The third time I got someone on the phone that sounded like a robot and could barely understand anything she said... I mean I'm someone that works on the IT Helpdesk, so I get the one I spoke to the second time might have made a mistake, fine we all do. But when you have a bad connection and you know waitingtimes are long, you forward the call to a collegue right? Neah she just hung up...
11 Jul 2020, 00:57
Kudos
Bookmarks
Hi Everyone,
I was scheduled to take my online GMAT test on July 9th. After successful system checks (which upon reading from all your experiences, are clearly flawed) and early check in process, while waiting to commence, the proctor said she couldn’t see me a.k.a my webcam isn't transmitting to theirs
So I got rescheduled to next day. July 10th, yesterday. I used a new personal laptop, did all the system checks and made sure I turned off all my firewall & antivirus uninstalled, completed check-in where I took pics of my face, ID, and the room, waited for a while and then a chatbox popped up where the proctor said she couldn’t see me. Interestingly, she mentioned that she has received all of the pictures i sent for the check-in process. But because she couldn't see me, I couldn't begin the exam and had to reschedule.
So Now I’m rescheduled AGAIN to July 14th but how do I make sure this won’t happen again? I tried everything but why won't my camera transmit to proctor? Is using Mac perhaps better than using windows and guaranteed the camera can work?
Proctor deduce two possibilities for next time:
1. Try using a Macbook instead of my windows laptop
2. Something to do with my internet connection? I've done the system checks, internet speed is deemed fine. I also checked my speed and it was 49mbps download, 10 mbps upload. I don't suppose their requirement is just 1mbps, no?
3. During my check-in process, there were about at least 8 different instances where my onVUE app froze and said "You have lost all your internet connection. OnVUE is disabled" and I had to manually turn off the wifi, turn it on again, and that's when the onVUE app works again. But this happened many many times during the check-in process too. I am not certainly not willing to imagine if this is going to be the case when the exam commences.
I've sent emails to their customer care, also did talk to their agent on the live chat feature but the live chat was completely useless. He mentioned there literally was nothing else to do in terms of troubleshooting prior to the system, said I just had to wait if this issue arises again in my next scheduled test. I found this ridiculous.
Please guys, help me on what to do with this. Was it the laptop (bear in mind I have used TWO different laptops)? What else needed to be turned off beside windows firewall defender and antivirus? Was it the internet? I can't imagine facing this the 3rd time again and GMAT is the only thing pending from my B-school decision.
THANK YOU
I was scheduled to take my online GMAT test on July 9th. After successful system checks (which upon reading from all your experiences, are clearly flawed) and early check in process, while waiting to commence, the proctor said she couldn’t see me a.k.a my webcam isn't transmitting to theirs
So I got rescheduled to next day. July 10th, yesterday. I used a new personal laptop, did all the system checks and made sure I turned off all my firewall & antivirus uninstalled, completed check-in where I took pics of my face, ID, and the room, waited for a while and then a chatbox popped up where the proctor said she couldn’t see me. Interestingly, she mentioned that she has received all of the pictures i sent for the check-in process. But because she couldn't see me, I couldn't begin the exam and had to reschedule.
So Now I’m rescheduled AGAIN to July 14th but how do I make sure this won’t happen again? I tried everything but why won't my camera transmit to proctor? Is using Mac perhaps better than using windows and guaranteed the camera can work?
Proctor deduce two possibilities for next time:
1. Try using a Macbook instead of my windows laptop
2. Something to do with my internet connection? I've done the system checks, internet speed is deemed fine. I also checked my speed and it was 49mbps download, 10 mbps upload. I don't suppose their requirement is just 1mbps, no?
3. During my check-in process, there were about at least 8 different instances where my onVUE app froze and said "You have lost all your internet connection. OnVUE is disabled" and I had to manually turn off the wifi, turn it on again, and that's when the onVUE app works again. But this happened many many times during the check-in process too. I am not certainly not willing to imagine if this is going to be the case when the exam commences.
I've sent emails to their customer care, also did talk to their agent on the live chat feature but the live chat was completely useless. He mentioned there literally was nothing else to do in terms of troubleshooting prior to the system, said I just had to wait if this issue arises again in my next scheduled test. I found this ridiculous.
Please guys, help me on what to do with this. Was it the laptop (bear in mind I have used TWO different laptops)? What else needed to be turned off beside windows firewall defender and antivirus? Was it the internet? I can't imagine facing this the 3rd time again and GMAT is the only thing pending from my B-school decision.
THANK YOU
11 Jul 2020, 23:22
Kudos
Bookmarks
If the systems check worked I do not see why the real test did not.
If you have discord/skype/ or other program you should shut it down too, many programs run in the back, so the best for me was to use the task manager and kill all nonesential programs.
At first I had issues with some tools (I used my company laptop), that were vpns and system reporting tools for my company IT to access and diagnose my laptop, check that too.
Regards,
Pablo
If you have discord/skype/ or other program you should shut it down too, many programs run in the back, so the best for me was to use the task manager and kill all nonesential programs.
At first I had issues with some tools (I used my company laptop), that were vpns and system reporting tools for my company IT to access and diagnose my laptop, check that too.
Regards,
Pablo
