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Difficulty:
15%
(low)
Question Stats:
83% (01:53) correct
17%
(02:15)
wrong
based on 2273
sessions
History
Date
Time
Result
Not Attempted Yet
TrueSave is a mail-order company that ships electronic products from its warehouses to customers worldwide. The company’s shipping manager is proposing that customer orders be packed with newer, more expensive packing materials that virtually eliminate damage during shipping. The manager argues that overall costs would essentially remain unaffected, since the extra cost of the new packing materials roughly equals the current cost of replacing products returned by customers because they arrived in damaged condition.
Which of the following would it be most important to ascertain in determining whether implementing the shipping manager’s proposal would have the argued-for effect on costs?
(A) Whether the products shipped by TrueSave are more vulnerable to incurring damage during shipping than are typical electronic products
(B) Whether electronic products are damaged more frequently in transit than are most other products shipped by mail-order companies
(C) Whether a sizable proportion of returned items are returned because of damage already present when those items were packed for shipping
(D) Whether there are cases in which customers blame themselves for product damage that, though present on arrival of the product, is not discovered until later
(E) Whether TrueSave continually monitors the performance of the shipping companies it uses to ship products to its customer
Which of the following would it be most important to ascertain in determining whether implementing the shipping manager’s proposal would have the argued-for effect on costs?
(A) Whether the products shipped by TrueSave are more vulnerable to incurring damage during shipping than are typical electronic products
(B) Whether electronic products are damaged more frequently in transit than are most other products shipped by mail-order companies
(C) Whether a sizable proportion of returned items are returned because of damage already present when those items were packed for shipping
(D) Whether there are cases in which customers blame themselves for product damage that, though present on arrival of the product, is not discovered until later
(E) Whether TrueSave continually monitors the performance of the shipping companies it uses to ship products to its customer
ID: 500403
02993
02993
23 Apr 2012, 11:22
Kudos
Bookmarks
The manager's plan is only viable if it saves the corporation money. The manager believes that better packaging will lead to less broken merchandise and thus less money on replacement. To determine if this plan will work, we have to determine whether there isn't a possibility that, if true, could foil his plan.
A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products.
The focus is on whether the packaging will prevent damaged products and thus replacements. Even if TrueSave packages are more vulnerable to incurring damage, better packaging could prevent damage.
B. Whether electronic products are damaged more frequently in transit than are
most other products shipped by mail-order companies.
We care only about electronic products, and not other products.
C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping. ANSWER
If there was already damage, then no amount of packaging can prevent damage. Think of it this way, even if you pack a broken DVD player in an iron safe (hardly a cost-effective shipping method
), it will still arrive damaged, and the recipient will very likely ask for a replacement. So, in order to determine how effective the manager's plan will be, we have to determine what perfect of goods were already damaged before packing.
D. Whether there are cases where customers blame themselves for product
damage that, though present on arrival, isn’t discovered until later.
If customer's blame themselves, they are unlikely to return the product.
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers.
If a customer asks for a replacement, TrueSave will have to provide it, and thus lose money. Whether the company is monitoring the shipping company is moot if the packaging is flimsy.
A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products.
The focus is on whether the packaging will prevent damaged products and thus replacements. Even if TrueSave packages are more vulnerable to incurring damage, better packaging could prevent damage.
B. Whether electronic products are damaged more frequently in transit than are
most other products shipped by mail-order companies.
We care only about electronic products, and not other products.
C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping. ANSWER
If there was already damage, then no amount of packaging can prevent damage. Think of it this way, even if you pack a broken DVD player in an iron safe (hardly a cost-effective shipping method
), it will still arrive damaged, and the recipient will very likely ask for a replacement. So, in order to determine how effective the manager's plan will be, we have to determine what perfect of goods were already damaged before packing. D. Whether there are cases where customers blame themselves for product
damage that, though present on arrival, isn’t discovered until later.
If customer's blame themselves, they are unlikely to return the product.
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers.
If a customer asks for a replacement, TrueSave will have to provide it, and thus lose money. Whether the company is monitoring the shipping company is moot if the packaging is flimsy.
16 Nov 2008, 12:43
Kudos
Bookmarks
TrueSave is a mail-order company that ships electronic products from its warehouses to
customers worldwide. The company’s shipping manager is proposing that customer
orders be packed with newer, more expensive packing materials that virtually eliminate
damage during shipping. The manager argues that overall costs would essentially remain
unaffected, since the extra cost of the new packing materials roughly equals the current
cost of replacing products returned by customers because they arrived in damaged
condition.
Which of the following would it be most important to ascertain in determining whether
implementing the shipping manager’s proposal would have the argued-for effect on costs?
The shipping manager's assumption is that the cause of electronic damage comes only from shipping. As a result, he proposes to use more expensive material. Had the damage come from a worker mishandling the electronics, the more expensive packing material does not solve the problem.
A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products
Eliminate: Out of scope. "Other electronic products".
B. Whether electronic products are damaged more frequently in transit than are most
other products shipped by mail-order companies
Eliminate: Out of scope. "Other mail order companies".
C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping
My choice. If the items were already defective before delivery, there is another problem. Apply the YES/NO test. YES, the returned items are damaged prior to shipment. This weakens the argument. NO - the items were not damaged. The argument holds and the culprit is Fedex.
D. Whether there are cases in which customers blame themselves for product
damage that, though present on arrival of the product, is not discovered until later
Eliminate: Out of scope. We're not talking about what customers do. We're talking about said electronic company.
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers
Eliminate: This statement doesn't do anything to the argument. If the company doesn't monitor the quality assurance department (defects), continuously monitoring the shippers won't fix an existing problem.
customers worldwide. The company’s shipping manager is proposing that customer
orders be packed with newer, more expensive packing materials that virtually eliminate
damage during shipping. The manager argues that overall costs would essentially remain
unaffected, since the extra cost of the new packing materials roughly equals the current
cost of replacing products returned by customers because they arrived in damaged
condition.
Which of the following would it be most important to ascertain in determining whether
implementing the shipping manager’s proposal would have the argued-for effect on costs?
The shipping manager's assumption is that the cause of electronic damage comes only from shipping. As a result, he proposes to use more expensive material. Had the damage come from a worker mishandling the electronics, the more expensive packing material does not solve the problem.
A. Whether the products shipped by TrueSave are more vulnerable to incurring
damage during shipping than are typical electronic products
Eliminate: Out of scope. "Other electronic products".
B. Whether electronic products are damaged more frequently in transit than are most
other products shipped by mail-order companies
Eliminate: Out of scope. "Other mail order companies".
C. Whether a sizable proportion of returned items are returned because of damage
already present when those items were packed for shipping
My choice. If the items were already defective before delivery, there is another problem. Apply the YES/NO test. YES, the returned items are damaged prior to shipment. This weakens the argument. NO - the items were not damaged. The argument holds and the culprit is Fedex.
D. Whether there are cases in which customers blame themselves for product
damage that, though present on arrival of the product, is not discovered until later
Eliminate: Out of scope. We're not talking about what customers do. We're talking about said electronic company.
E. Whether TrueSave continually monitors the performance of the shipping
companies it uses to ship products to its customers
Eliminate: This statement doesn't do anything to the argument. If the company doesn't monitor the quality assurance department (defects), continuously monitoring the shippers won't fix an existing problem.
