Payment Issue with examity while booking online GMAT

Question

Hi, I was supposed to take the in-centre exam on 10th June but I got a mail on 3rd June stating that the appointment is cancelled(most likely because of COVID restrictions - the centre was not taking any calls to confirm whether it was operational or not) and that I should get my refund in 3-5 days. Now I have been trying to book an online slot but every time my payment keeps failing. I checked with my bank and there is nothing wrong on their end. I have also tried using 2 different cards, but no luck. The number given for examity’s India Customer Care seems to be unreachable.I have mailed both examity and GMAC and waiting for them to get back. Has anybody faced/is facing this issue?

Posted from my mobile device

Posted from my mobile device

EMPOWERgmatRichC · Answer

Hi yanyas,

When you checked with your bank/issuing credit-card company, was there a record of an actual attempt at a purchase (meaning that the transaction was attempted, but for some reason did not go through)? 
 
GMAT assassins aren't born, they're made,
Rich

yanyas · Answer

Hi Rich,

Yes, I was told by my bank that they received the payment request but couldn’t process it because there was an ‘issue with the receiving vendor’. That is all they told me. I got in touch with examity support and they said they’ll look into it.
I have one inkling though - I’ve read on a couple of platforms that people sometimes faced payment issues when they were trying to book for a certain slot, which in reality was/might not be available though it shows otherwise on the portal, and if they chose a later slot they were to able complete the payment process.(I too tried this but no luck

). I raised the same doubt with examity’s support team but they said they can’t comment on it since GMAC handles that part. Anyway, I’m hoping for a quick resolution since I was aiming to give the GMAT by this week.

Posted from my mobile device

). I raised the same doubt with examity’s support team but they said they can’t comment on it since GMAC handles that part. Anyway, I’m hoping for a quick resolution since I was aiming to give the GMAT by this week. Posted from my mobile device

EMPOWERgmatRichC · Answer

Hi yanyas,

The potential explanation for this issue that you've heard about is interesting - and might be correct if there is a cross-platform issue between mba.com and Examity. Now that you're dealing with Customer Service on all ends, the cynical side of me thinks that all of this might become MORE frustrating - but I hope that everything is worked out soon. Once you've received an explanation/solution, you should post back here (as there are likely a number of people who are experiencing the same issue that you're facing).

GMAT assassins aren't born, they're made,
Rich

GmatKnightTutor · Answer

Try contacting the reps on mba.com (i.e. sending a ticket there).

yanyas · Answer

rich  - It is indeed frustrating and a waste of time, especially when one has other things to deal with(work and whatnot). However, examity's team have been very engaging and helpful till now and I'm hoping for the best. I will definitely update this post as soon as I get a resolution.

gmatknightDOTcom  - I have raised a ticket with them but yet to hear back. I'm also waiting for my refund for the cancellation of my in-centre exam. Hopefully everything works out soon.

yanyas · Answer

Just an update on this thread :
I succumbed to my restlessness and was pretty much trying to book any date I could get. I was finally able to book a date, though it is for a much later date then I would have liked it to be, using the same debit cards I was working with earlier. Looks like the slot selection could have been a probable issue. I still haven't received a solid explanation from either examity or GMAC and I'm not going to chase them any further now. Anyway, I guess the takeway here is - Book your date atleast 15 days prior to your exam to avoid any unnecessary headaches.

EMPOWERgmatRichC · Answer

Hi yanyas,

Thank you for updating us about your situation. Hopefully this all works out for you in the end - and these types of scheduling issues end up getting 'fixed' sometime soon.

GMAT assassins aren't born, they're made,
Rich

Abhishek008 · Answer

I am facing a similar issue and when I tried chatting with customer support team they told me that they only accept credit card. This is sad as I don't have one.

Posted from my mobile device

ScottTargetTestPrep · Answer

Were you able to get things sorted out?

D0ta_007 · Answer

Okay guys so maybe I am not the only one facing this challenge. I need to give the exam on 9th November and I have been booking the exam on the portal for the past two days but they are unable to process the payment.

I have contacted Examity support team and hopefully I should be able to book a date.

I shall update the status as and when I receive updates.

Thank you !

D0ta_007 · Answer

I received the following comments from the Examity service team.
" We suggest you follow the below steps and try again to make a payment.

PAYMENT ISSUE:

1. On your computer, open Chrome.
2. At the top right, click More. Settings.
3. Under "Privacy and security," click Site Settings.
4. Click Pop-ups and redirects.
5. At the top, turn the setting to Allowed.

Please follow the below steps to clear your browser cache and cookies data.
1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More Tools to Clear browsing data.
4. At the top, choose a time range. To delete everything, select All Time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear Data.

JAVA SCRIPT:

Please follow the below steps to activate JavaScript in your browser:

1. Open Chrome on your computer.
2. Click. Settings.
3. Click Security and Privacy.
4. Click Site Settings.
5. Click JavaScript.
6. Select Sites that can use Javascript.

Please restart your Chrome browser and try making the payment."

So to understand whether the system was the issue,I asked my wife to book an exam on my behalf from a different system and voila ! she was able to book one.

ScottTargetTestPrep · Answer

Did you get this sorted out?

D0ta_007 · Answer

Hi Scott,

Yes I did get it resolved eventually.

I asked my wife to book an exam on my behalf from a different system and voila ! she was able to book one

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Payment Issue with examity while booking online GMAT

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