Hi,
has anyone faced the issue similar to that I'm describing below?
I wrote my GMAT online on august 19, and unfortunately covered my mouth with my palm multiple times during the test. Proctor interrupted me only once, when I moved my head, so that my eyes became unseen by the webcam. Otherwise, there was not communication, and the test ran smooth.
After 7 business days, when no score came, I wrote to GMAC Customer care and then again with details on covering part of my face, proctors changing during the exam, etc. And guess what came to my email? The message saying "Congratulations on completing the GMAT™ Online exam. All your hard work and commitment has brought you another step closer to your goals. Great job!
And now you might be wondering, what’s next? We’ve put together the answer to a few key questions you might want to know. Please take a moment to read and prepare for your next step. [...]"
And right after, an email with the link to the qualtrics survey about the GMAT online experience.
I assume both emails must have come right after I sat the actual exam!?
If proctors did not interrupt me the 2nd time, but I actually covered part of my face, do you think it's GMAC's fault?
Any ideas on tackling the problem? They do not reply to my emails.
P.S. Sorry for an unstructured message, I feel depressed that the situation is ruining my application in the first round (which is critical to me)