I was checking with Pearson agent if it is already possible to schedule a retake. He told me that retakes are only for exams schedule after Sep 23rd. Very wired.

"Please be informed that effective Sep 23, 2020 you will be entitled for 8 life time attempts including both the exam modes with a maximum of 2 attempts for online exams and 6 (if 2 attempts were for online mode) for test center mode with 5 attempts in a rolling 12 months period. You can also schedule 2 exams with a gap of 16 days.
Sunny at 12:02, Sep 18:
Please be informed that for any online exam scheduled before Sep 23, 2020, you will not be able to retake the exam.
Sunny at 12:03, Sep 18:
In such a case, you can retake the exam only if you had faced any technical issues during the exam.

Sunny at 12:10, Sep 18:
Please be informed that as per the recent update, you can retake the online exam only if the original exam has been scheduled starting Sep 23, 2020."

I was checking with Pearson agent if it is already possible to schedule a retake. He told me that retakes are only for exams schedule after Sep 23rd. Very wired.

"Please be informed that effective Sep 23, 2020 you will be entitled for 8 life time attempts including both the exam modes with a maximum of 2 attempts for online exams and 6 (if 2 attempts were for online mode) for test center mode with 5 attempts in a rolling 12 months period. You can also schedule 2 exams with a gap of 16 days.
Sunny at 12:02, Sep 18:
Please be informed that for any online exam scheduled before Sep 23, 2020, you will not be able to retake the exam.
Sunny at 12:03, Sep 18:
In such a case, you can retake the exam only if you had faced any technical issues during the exam.

Sunny at 12:10, Sep 18:
Please be informed that as per the recent update, you can retake the online exam only if the original exam has been scheduled starting Sep 23, 2020."

That's funny The agent misunderstood because otherwise, that either means you can't take GMAT online again if you took it pre-Sept 23 OR that you can take it twice after Sept 23 both of which are wrong.

Have you tried scheduling a retake and not able to? Is that why you contacted the agent?

I received that same response. Is your interpretation that the "rolling 12 months period" can include 1 online exam post September 23 PLUS 5 in person - for a total of 6 in 12 month period?? Spoke to customer support on phone and in message and each gave conflicting answers.

I gave my online GMAT attempt in the last week of April 2020. This was the time when physical whiteboard facility wasn't available. However, once physical whiteboard was allowed, they sent me an email stating i can retake it once again. I haven't taken that retest yet. However, considering the new facility of one retest going to be available from Sep 23, I am confused about the number of online retakes available for me. Is it going to be 2 or just 1?

Umm... I don't think so that is the situation because I just tried to go to the online exam appointment portal which is still allowing me to book a date by paying the fees.
Hence I am still confused about how many online exam attempts I will be allowed post 23rd september.

You should doublecheck the following. There was a specific date by which testtakers in your position had to retake the test, which appears to have passed. So you may not be eligible for that particular retake, but you are eligible for the second and final retake from Sept 23.

pradiptirastogi

Even my first attempt was before the approval of physical whiteboard and got a retake option post approval. Our pre-physical whiteboard retake option is valid till December 31st. I am sure, you would have received an email with subject "Option to retest for the GMAT Online exam extended to December 31st" on 23th July. But I am not sure whether we will be offered one more retake option after 23rd Sep. Attaching the snap for your reference.

PS: This is for the guys who attempted with online whiteboard and got a retake with physical whiteboard. Others please don't get confused.