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This year, our company has moved its call center service team from wit

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This year, our company has moved its call center service team from wit  [#permalink]

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New post Updated on: 23 Jan 2019, 02:08
2
6
00:00
A
B
C
D
E

Difficulty:

  55% (hard)

Question Stats:

58% (01:37) correct 42% (01:30) wrong based on 219 sessions

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This year, our company has moved its call center service team from within the country to an offshore location. Some members of our organization have questioned whether we are providing equal customer service, per dollar of cost, as we did before. We most certainly are, as is indicated by our satisfaction surveys administered at random to people who call the company help line.

In the argument given, the two boldfaced portions play which of the following roles?


(a) The first questions the conclusion of the argument; the second provides support for that conclusion.

(b) The first gives the content of the conclusion of the argument; the second provides support for the conclusion of the argument.

(c) The first states the conclusion of the argument; the second calls that conclusion into question.

(d) The first provides support for the conclusion of the argument ; the second indicates the content of that conclusion.

(e) Each provides support for the conclusion of the argument.

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Originally posted by Nightfury14 on 18 Jul 2016, 05:24.
Last edited by Bunuel on 23 Jan 2019, 02:08, edited 1 time in total.
Edited the question.
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Re: This year, our company has moved its call center service team from wit  [#permalink]

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New post 18 Jul 2016, 06:27
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The strongest opinion language, and therefore the most useful language in the prompt, is the non-bold phrase text right between the two bold sections. "We most certainly are" is the author's conclusion.

This conclusion is directly followed by the very useful phrase 'as is indicated by'. This phrase tells us that what follows is evidence. So the second bold bit is evidence for the author's conclusion. This eliminates answer choices C and D.

i think the most useful phrases to keep in mind for the first bold bit are the conclusion again ("we most certainly are") and the the phrase "some have questioned' which indicates a non-author opinion (in this case skeptical questioning).

The author's conclusion on its own doesn't really mean anything. "We most certainly are" is clearly a strong claim but we have no idea what it means. We most certainly are...are what? In other words the phrase on its own does not give the content of the conclusion. The content is given in the first bold section. We most certainly are 'providing equal service per dollar....'. This matches answer B.

The phrase that precedes the first bold bit can be helpful in eliminating tempting wrong answers. "Some have questioned..." indicates that what follows is not necessarily the author's opinion. Indeed, we know from the author's conclusion that the author confidently answers 'no' to the question posed by 'some'

So the first bold bit is a question posed by somebody else (a question that the author's conclusion answers 'no' to). In other words, the first bold bit is definitely not evidence for the author's conclusion. So E can't be correct.

Comparing verbs in answer choices can be a good way to find answers that get the opinion wrong. Answer A) starts "the first questions..." Answer B) starts "the first gives" One big difference is that 'question' is opinionated and 'gives' is not. Even though A repeats a word from the prompt, A suggests that the author is doing the questioning; answer A suggests that the author is skeptical of her own conclusion. In contrast, answer B doesn't give the author any opinion that isn't hers.
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Re: This year, our company has moved its call center service team from wit  [#permalink]

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New post 18 Jul 2016, 09:05
Nightfury14 wrote:
This year, our company has moved its call center service team from within the country to an offshore location. Some members of our organization have questioned whether we are providing equal customer service, per dollar of cost, as we did before. We most certainly are, as is indicated by our satisfaction surveys administered at random to people who call the company help line.

In the argument given, the two boldfaced portions play which of the following roles?

(a) The first questions the conclusion of the argument; the second provides support for that conclusion.
(b) The first gives the content of the conclusion of the argument; the second provides support for the conclusion of the argument.
(c) The first states the conclusion of the argument; the second calls that conclusion into question.
(d) The first provides support for the conclusion of the argument ; the second indicates the content of that conclusion.
(e) Each provides support for the conclusion of the argument.




The conclusion is given below in Green !!

This year, our company has moved its call center service team from within the country to an offshore location. Some members of our organization have questioned whether we are providing equal customer service, per dollar of cost, as we did before. We most certainly are, [b]as is indicated by our satisfaction surveys administered at random to people who call the company help line.

(a) The first questions the conclusion of the argument; the second provides support for that conclusion.
(b) The first gives the content of the conclusion of the argument; the second provides support for the conclusion of the argument.
(c) The first states the conclusion of the argument; the second calls that conclusion into question.
(d) The first provides support for the conclusion of the argument ; the second indicates the content of that conclusion.
(e) Each provides support for the conclusion of the argument.
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Re: This year, our company has moved its call center service team from wit  [#permalink]

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New post 19 Jul 2016, 01:02
was stuck in B and E ..after

analysing that in E , first statement is not supporting the conclusion, i marked it out.

B.


2nd statement of course supports the conclusion
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Re: This year, our company has moved its call center service team from wit   [#permalink] 19 Jul 2016, 01:02
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This year, our company has moved its call center service team from wit

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