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sfdreamer
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GMAT Official Prep not working! 05 Aug 2018, 18:14
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My exam is tomorrow... I can't really do anything but to continue to work on the OG and Verbal / Quantitative questions. I paid extra to purchase additional questions via the online portal and now I can't access those...
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GMAT Official Prep not working! 05 Aug 2018, 18:52
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Looks like the issue is seen across board. It kind of disappointing when you have planned 1 test every weekend leading upto the exam and something like this derails our plan.

Hope it gets back up soon.
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GMAT Official Prep not working! 05 Aug 2018, 19:01
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It was down for twice when I planned to practice some exams. super frustrated!
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GMAT Official Prep not working! 05 Aug 2018, 19:58
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I have been encountering this issue since yesterday as well. The entire portal is down and gives you an error message. It is very unprofessional of GMAC to not do their due diligence first before moving the exams to the online portal. Furthermore, the software that one downloads is not even updated. Why would GMAAC allow the option to download the software when it hasn't even been updated? Completely boggles my mind!

Posted from my mobile device
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Jessica25
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GMAT Official Prep not working! 05 Aug 2018, 20:17
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Even I am unable to access the gmat prep official tests 3-6 today. It says service not available. However, I could access the tests on 3rd Aug'18. I have my exam scheduled in 3 days and I saved this test for the few days before the real thing to get an estimate of my score. :(
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GMAT Official Prep not working! 05 Aug 2018, 20:42
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csaluja
I have been encountering this issue since yesterday as well. The entire portal is down and gives you an error message. It is very unprofessional of GMAC to not do their due diligence first before moving the exams to the online portal. Furthermore, the software that one downloads is not even updated. Why would GMAAC allow the option to download the software when it hasn't even been updated? Completely boggles my mind!
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I know that they had planned to update the software version and let that run for a year or so, so it's not as if they didn't anticipate problems with the online version. I can only imagine that they ran into some major problems with getting the software version updated. Whatever the reason, they should have handled the transition better. Perhaps they should have delayed the introduction of the new structure if they really couldn't make the new platform more reliable than it currently is.
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GMAT Official Prep not working! Updated on: 10 Aug 2018, 00:23
Originally posted by bb on 05 Aug 2018, 20:53.
Last edited by bb on 10 Aug 2018, 00:23, edited 1 time in total.
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I am sorry guys - this is super frustrating! If you have a GMAT Test soon, here are a few things I can offer to help out:

  1. You can download the old version of the GMAT Prep Software https://www.mba.com/global/store/downlo ... tware.aspx (the downside is that it is not adapted to the new shorter format)

  2. For those taking their GMAT soon and without CAT's - GMAT Club will be happy to give you complimentary access to GMAT Club tests for 5 days. Our verbal questions are not the same as the official stuff - that's just it. Nobody has the official questions except GMAC. However, if you are looking for quant, GMAT Club tests are really top notch. (This offer is no longer available now that mba.com is back online.)


Good Luck!

P.S. There were 3 topics/discussions on this topic, so I am merging them all together.
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GMAT Official Prep not working! 05 Aug 2018, 20:57
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I tried to do a test yesterday (Based out of India). I purchased 3,4,5 and 6. And scheduled my test 3 yesterday. I am not able to access any of the test prep links. My exam date is Aug 17. I really hope site comes back before that. Any idea about when will it be back?
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GMAT Official Prep not working! 06 Aug 2018, 21:09
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lakshmypk
I tried to do a test yesterday (Based out of India). I purchased 3,4,5 and 6. And scheduled my test 3 yesterday. I am not able to access any of the test prep links. My exam date is Aug 17. I really hope site comes back before that. Any idea about when will it be back?
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I think it's back now. It's working for me and a few of my students, the ones I've checked with.
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GMAT Official Prep not working! 07 Aug 2018, 08:40
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can someone please confirm if the tests are accessible now or not?
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GMAT Official Prep not working! 07 Aug 2018, 10:59
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divyanshig
can someone please confirm if the tests are accessible now or not?
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As of today, Tuesday August 7th, I have been able to access the Official Prep Material again. I am located in NJ
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GMAT Official Prep not working! 07 Aug 2018, 20:21
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Hi bb , the 5-day subscription link you've mentioned is not working. It gives an error. Can you please provide a new link?
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GMAT 4: 730 Q48 V42 (Online)
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GMAT Official Prep not working! 07 Aug 2018, 22:13
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After all the headaches, glitches, outages, bugs, downgrades and other various hiccups associated with the transition to an online-only version of GMAT Prep, I'm currently recommending that my students strongly consider using the old GMATPrep software for desktop if possible, as an alternative means of accessing the exact same content. Yes, the sections are a little bit longer, but at least the tests work!

Not to say "I told you so" to the GMAC, but I predicted that there would be many issues with the transition from desktop to online software.

The lesson here: The GMAC should have updated the desktop software, too.

-Brian
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GMAT Official Prep not working! 10 Aug 2018, 00:25
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mascon9
Hi bb , the 5-day subscription link you've mentioned is not working. It gives an error. Can you please provide a new link?
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Hi and thank you for your interest.
The mba.com site is back online and the offer for free GMAT Club tests is no longer available as the result.
However, you can redeem you rewards points for free access: https://gmatclub.com/forum/rewards-dash ... ier&fl=nav
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GMAT Official Prep not working! 11 Aug 2018, 21:19
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Thanks for the link...will surely help.

bb
mascon9
Hi bb , the 5-day subscription link you've mentioned is not working. It gives an error. Can you please provide a new link?

Hi and thank you for your interest.
The mba.com site is back online and the offer for free GMAT Club tests is no longer available as the result.
However, you can redeem you rewards points for free access: https://gmatclub.com/forum/rewards-dash ... ier&fl=nav
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GMAT Official Prep not working! 17 Feb 2019, 04:02
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Same for me it does not work nor does it work to login or register. I called and no one answered. The whole organisation is a huge bullshit!!
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GMAT Official Prep not working! 24 Feb 2019, 12:53
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Hi Divad,

Did you get things sorted out?
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nimje1999
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GMAT Official Prep not working! 06 Jun 2020, 01:56
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You will have to activate the tests first.

Steps:
1. Login to mba[dot]com.
2. Click on My Account, at the top right of your screen.
3. Select Access GMAT Official PREP under Purchased Products.
4. Click on the Settings icon on the top right of the platform dashboard.
5. Paste your 19-digit activation code (including all dashes) in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code.
6. Click the green Activate button – your additional practice questions or practice exams should now display in your dashboard.
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GMAT Official Prep not working! 31 Oct 2020, 16:05
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shiva2906
Hi

GMAT Official practice exam 3-6 site working for anyone else? Its frustrating me for over an hour now!! Even contact us / chat option on mbacom not working??

Can anyone please check and confirm??

Regards
Shiva
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You can search in google: How do I activate the GMAT official exam practice Queation, and just follow the instructions.

Posted from my mobile device
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GMAT Official Prep not working! 21 Jan 2022, 08:07
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Hello, my official practice test 2 is not working. It's really frustrating and I don't know what to do..
can anyone help?? The test has got stuck on the quantitative instruction page. when I click on the Next button nothing happens.
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