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Post Your Questions to GMAC Official Representative Here

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New post 30 May 2018, 04:45
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Where can i find ESR for official Prep (new format)
I just bought GMAT® Official Practice Exams 3 & 4 in order to access to the Enhanced Score Report of Exam 1 that I done.
However, On dashboard I found no option to access to ESR.

It stated on GMAC website that when you purchase GMAT® Official Practice Exams 3 & 4, you will receive access to the Enhanced Score Report giving you personalized details about your practice exams.
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New post 31 May 2018, 10:11
gmatbusters wrote:
Hi OfficialGMAT

Recently I saw this linkhttps://www.mba.com/ocp/get-started/undergrads.aspx, which shows that one can book GMAT for 150$ if one hasn't decided the school to apply for MBA.
Attachment:
Book GMAT.jpg
But when I tried to book the test, I got this error. Please confirm whether I can book the GMAT for 150$.
Attachment:
Exam centre.jpg


Regards


Hello,

At this time, this offer to only available to candidates testing in the United States and it will be ending June 30th.

I apologize for any inconvenience!

Regards,
Leah
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Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

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New post 31 May 2018, 10:16
gmatbusters wrote:
Hi OfficialGMAT
I want to know about the technical requirements for the New GMAT Official Practice Exams.
As per the technical requirements mentioned on the website https://www.mba.com/india/store/store-catalog/gmat-preparation/gmat-official-practice-exams-3-and-4.aspx, Window 8+ is required for these New GMAT Official Practice Exams.
Attachment:
Exam Pack.jpg

I have taken a free NEW GMAT Practice Exam from https://gmatofficialprep.mba.com/SarasExamPrep#/home recently and it worked fine in Windows 7.
Attachment:
Free Exam.jpg


Please confirm whether New GMAT Official Practice Exams 3 to 6 can be taken on Window 7.


Hello,

As stated on our site, Windows 8 and higher is compatible with the GMAT Official Practice website. If you would like to try using your Windows 7 computer, we cannot guarantee that this will work seamlessly since it is not compatible with the platform. We would recommend candidates using a computer that meets our technical requirements as listed in the screen shot you shared, for best results.

Thanks!
Leah
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Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

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New post 31 May 2018, 11:30
Hi OfficialGMAT,


Since which date onward is GMAC providing the swap codes for EXAM PACK 1 and 2, to update to shorter duration pattern?
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New post 31 May 2018, 18:34
Hi,

I have my original GMAT appointment date as June 9th, 2018. But yesterday morning, I rescheduled it to July 7th, 2018. The rescheduling fee of 60$ got deducted from my account but due to a major technical glitch on your site, I wasn't redirected to the confirmation page.

It still shows my appointment date as June 9th though I've already paid for the rescheduling. I just have this one day (i.e today) left to reschedule else I'll have to shell out 250$ which I definitely can't afford! Kindly help at the earliest!

I can mail the payment transaction screenshots.
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New post 31 May 2018, 19:13
Anutations wrote:
Hi,

I have my original GMAT appointment date as June 9th, 2018. But yesterday morning, I rescheduled it to July 7th, 2018. The rescheduling fee of 60$ got deducted from my account but due to a major technical glitch on your site, I wasn't redirected to the confirmation page.

It still shows my appointment date as June 9th though I've already paid for the rescheduling. I just have this one day (i.e today) left to reschedule else I'll have to shell out 250$ which I definitely can't afford! Kindly help at the earliest!

I can mail the payment transaction screenshots.
Have you tried calling their customer service? Otherwise you might want to try the whole thing again ($60) and ask them to reverse the earlier transaction.

Quote:
Contact GMAT® Customer Service (PearsonVUE)
Telephone lines are open Monday-Friday in each region, except on local national holidays. If you have questions about the GMAT® exam, please contact GMAT Customer Service in your region:

Americas Region
Please Note: Email services are offered Monday-Friday, 7 a.m. to 7 p.m. CT. Emails sent outside of these hours will receive a response the following business day. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAmericas@pearson.com
Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. CT
Telephone: +1 (952) 681-3680, 7:00 a.m. to 7:00 p.m. CT
Fax: +1 (952) 681-3681

Asia-Pacific Region
Please Note: Email services are available Monday-Friday, 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAPAC@pearson.com
Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST

In India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time
Fax: +91-120-4001660

China
Please Note: Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: gmatservice@neea.edu.cn
Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time
Fax: +86-10-61957800

Europe, Middle East, Africa (EMEA) Region
Please Note: Email services are available Monday-Friday, 8 a.m. to 5 p.m. GMT. Response time for email sent outside of these times may be up to three business days. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesEMEA@pearson.com
Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT
Fax: +44 (0) 161 855 7301

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New post 01 Jun 2018, 02:07
Dear Official GMAT

Please help with my issue.
Where to access enhanced score reporting for gmat prep?

mba dot com said that
Buy Exam Pack 1 and get enhanced score reporting on your completed exams plus two additional full-length computer adaptive exams! Use the enhanced reporting tools to analyze not just which types of questions you should work on but also how long it took you to answer different types of questions.
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New post 04 Jun 2018, 11:40
OfficialGMAT wrote:
vandygrad11 wrote:
Why did you guys write IR? What's the motivation behind it? For instance, did you want to get rid of an essay because nobody finds them useful and didn't want to shorten the test so you filled the space with something like that? Or is it really that important and what you're hoping to test isn't tested at all in the other sections?


Hello, VandyGrad11! That is a great question. GMAC regularly surveys graduate business program to ensure that the GMAT exam is testing the skillsets needed for success in the business classroom. The feedback we got from schools was that the ability to analyze data from multiple sources and formats to solve complex problems is critical to success in a graduate business program. This is very similar to the case studies you will be doing in business school and the types of analysis you will do on the job. We piloted the Integrated Reasoning questions last summer, and students who saw them agreed that the new section tested the same skillsets they expect to use in business school. So that's why we added Integrated Reasoning! As for your next question, we wanted to keep the length of the exam at 3 hours and 30 minutes, plus two 8-minute breaks. In our research of the AWA section, we concluded that one essay was sufficient to measure your ability to think critically and communicate your ideas. The AWA is still an important component of the GMAT exam. Written communication is not going away in business school, or in the business world!

I hope that answers your question. We wish you the best of luck in your studies!


Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com
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New post 04 Jun 2018, 12:09
1
[/quote]
Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com[/quote]

Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks!
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

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Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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New post 04 Jun 2018, 12:23
OfficialGMAT wrote:

Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com[/quote]

Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks![/quote]

Thanks a lot OfficialGMAT!!
Please get this instruction written somewhere on my purchased products page beside the exam pack so that none suffers as I did.
Appreciate the immediate response.
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Post Your Questions to GMAC Official Representative Here  [#permalink]

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New post 04 Jun 2018, 13:15
chandra004 wrote:
OfficialGMAT wrote:

Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com


Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks![/quote]

Thanks a lot OfficialGMAT!!
Please get this instruction written somewhere on my purchased products page beside the exam pack so that none suffers as I did.
Appreciate the immediate response.[/quote]

No problem! These same instructions were included in your confirmation email, once you purchased the materials.
Have a great afternoon!
Leah
_________________

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Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

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New post 31 Jul 2018, 21:26
Hi Team,

I am in dire need of a suggestion/advice for something related to my profile building for B schools. Actually i am planning to appear for GMAT in september first week and the first rounds begin in october. I do not have finances to afford any profile builder service currently and i have to focus intensively on my GMAT prep.is it possible that i can build my profile after i get my GMAT score and still apply for round 1 ???. PLEASE HELP me on this urgently. Your help would be deeply appreciated.

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New post 31 Jul 2018, 23:05
Dear OfficialGMAT

Passed GMAT yesterday. I completely disagree with one of the Quant questions. It involved reasoning from an American-style number division like this:

Image

But neither in your study materials nor in your GMATPrep I did not find it. Most people who studied math using Russian books don't know how to do this. We are doing this way:

Image

Why was this question of your Quant section not adaptive? It puts into a disadvantage test-takers who studied different notation of a number division. And, as I believe, this question was marked as "Easy", it significantly hurt my score
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Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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New post 06 Aug 2018, 04:34
Hi OfficialGMAT

Delighted to see my latest score (710), and I'm all set to apply for R1 this month and the next. While my official score report is not out yet, I'm a little concerned at the blank status and blank actions column for my test as shown below:

Image

Where is the 'Enter ESR Code' button? There was a 'Cancel Score' button that disappeared after 72 hours obviously. How much longer until these are updated? What if I wanted to access an ESR for this score?
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New post 06 Aug 2018, 21:23
Spiderguy252 wrote:
Hi OfficialGMAT

Delighted to see my latest score (710), and I'm all set to apply for R1 this month and the next. While my official score report is not out yet, I'm a little concerned at the blank status and blank actions column for my test as shown below:

Where is the 'Enter ESR Code' button? There was a 'Cancel Score' button that disappeared after 72 hours obviously. How much longer until these are updated? What if I wanted to access an ESR for this score?
Until OfficialGMAT gets back to you:

1. Congrats on the 710!
2. A score can be reported after the official score report is generated. Give it a few more days (I'd wait till the 10th of this month before becoming really concerned).
3. The link for the ESR should have become available within 24 hours of your exam. This is definitely a problem you can reach out to their customer service for, and I recommend that you do, even if you end up not purchasing an ESR.

You should be getting your official score report anytime now, so that really shouldn't be a problem. Reach out to them on Friday (or Thursday, as they're closed on the weekend). However, in the past, even when there has been a problem at Pearson's end, their customer service has refused to recognize that there could be a problem before all 20 days (the maximum) have passed. Get them to look into the ESR issue if they say the same thing to you.

All the best for your applications!
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Re: Post Your Questions to GMAC Official Representative Here &nbs [#permalink] 06 Aug 2018, 21:23

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