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Manager
Joined: 05 Mar 2017
Posts: 142
Location: India
Concentration: Operations, General Management
GMAT 1: 640 Q48 V29
GPA: 3.9
WE: Operations (Transportation)
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31 May 2018, 10:30
1
Hi OfficialGMAT,

Since which date onward is GMAC providing the swap codes for EXAM PACK 1 and 2, to update to shorter duration pattern?
Intern
Joined: 29 Apr 2018
Posts: 1
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31 May 2018, 17:34
Hi,

I have my original GMAT appointment date as June 9th, 2018. But yesterday morning, I rescheduled it to July 7th, 2018. The rescheduling fee of 60\$ got deducted from my account but due to a major technical glitch on your site, I wasn't redirected to the confirmation page.

It still shows my appointment date as June 9th though I've already paid for the rescheduling. I just have this one day (i.e today) left to reschedule else I'll have to shell out 250\$ which I definitely can't afford! Kindly help at the earliest!

I can mail the payment transaction screenshots.
SVP
Joined: 15 Jul 2015
Posts: 1838
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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31 May 2018, 18:13
Anutations wrote:
Hi,

I have my original GMAT appointment date as June 9th, 2018. But yesterday morning, I rescheduled it to July 7th, 2018. The rescheduling fee of 60\$ got deducted from my account but due to a major technical glitch on your site, I wasn't redirected to the confirmation page.

It still shows my appointment date as June 9th though I've already paid for the rescheduling. I just have this one day (i.e today) left to reschedule else I'll have to shell out 250\$ which I definitely can't afford! Kindly help at the earliest!

I can mail the payment transaction screenshots.
Have you tried calling their customer service? Otherwise you might want to try the whole thing again (\$60) and ask them to reverse the earlier transaction.

Quote:
Contact GMAT® Customer Service (PearsonVUE)
Telephone lines are open Monday-Friday in each region, except on local national holidays. If you have questions about the GMAT® exam, please contact GMAT Customer Service in your region:

Americas Region
Please Note: Email services are offered Monday-Friday, 7 a.m. to 7 p.m. CT. Emails sent outside of these hours will receive a response the following business day. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAmericas@pearson.com
Telephone (toll-free): +1 (800) 717-GMAT (4628), 7 a.m. to 7 p.m. CT
Telephone: +1 (952) 681-3680, 7:00 a.m. to 7:00 p.m. CT
Fax: +1 (952) 681-3681

Asia-Pacific Region
Please Note: Email services are available Monday-Friday, 7 a.m. to 7 p.m. AEST. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesAPAC@pearson.com
Telephone: +852-3077-4926, 9 a.m. to 6 p.m. AEST

In India: +91 120-439-7830, 9 a.m. to 6 p.m. Indian Standard Time
Fax: +91-120-4001660

China
Please Note: Email services are available Monday-Friday, 8:30 a.m. to 5 p.m. China Standard time. Response time for email sent outside of these times may be up to 48 hours. Telephone services are available Monday-Friday at the following numbers and times:

Email: gmatservice@neea.edu.cn
Phone: +86-10-82345675, Monday-Friday, 8:30 a.m. to 5 p.m. China Standard Time
Fax: +86-10-61957800

Europe, Middle East, Africa (EMEA) Region
Please Note: Email services are available Monday-Friday, 8 a.m. to 5 p.m. GMT. Response time for email sent outside of these times may be up to three business days. Telephone services are available Monday-Friday at the following numbers and times:

Email: GMATCandidateServicesEMEA@pearson.com
Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT
Fax: +44 (0) 161 855 7301

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Joined: 20 May 2015
Posts: 5
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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01 Jun 2018, 01:07
Dear Official GMAT

Please help with my issue.
Where to access enhanced score reporting for gmat prep?

mba dot com said that
Buy Exam Pack 1 and get enhanced score reporting on your completed exams plus two additional full-length computer adaptive exams! Use the enhanced reporting tools to analyze not just which types of questions you should work on but also how long it took you to answer different types of questions.
Intern
Joined: 29 Nov 2016
Posts: 35
GMAT 1: 650 Q47 V33
Post Your Questions to GMAC Official Representative Here  [#permalink]

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04 Jun 2018, 10:40
OfficialGMAT wrote:
vandygrad11 wrote:
Why did you guys write IR? What's the motivation behind it? For instance, did you want to get rid of an essay because nobody finds them useful and didn't want to shorten the test so you filled the space with something like that? Or is it really that important and what you're hoping to test isn't tested at all in the other sections?

Hello, VandyGrad11! That is a great question. GMAC regularly surveys graduate business program to ensure that the GMAT exam is testing the skillsets needed for success in the business classroom. The feedback we got from schools was that the ability to analyze data from multiple sources and formats to solve complex problems is critical to success in a graduate business program. This is very similar to the case studies you will be doing in business school and the types of analysis you will do on the job. We piloted the Integrated Reasoning questions last summer, and students who saw them agreed that the new section tested the same skillsets they expect to use in business school. So that's why we added Integrated Reasoning! As for your next question, we wanted to keep the length of the exam at 3 hours and 30 minutes, plus two 8-minute breaks. In our research of the AWA section, we concluded that one essay was sufficient to measure your ability to think critically and communicate your ideas. The AWA is still an important component of the GMAT exam. Written communication is not going away in business school, or in the business world!

I hope that answers your question. We wish you the best of luck in your studies!

Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com
_________________

Good things are going to happen. Keep fighting for what you want. Don't worry and have faith that it'll all work out!

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 392
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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04 Jun 2018, 11:09
1
[/quote]
Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com[/quote]

Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks!
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Intern
Joined: 29 Nov 2016
Posts: 35
GMAT 1: 650 Q47 V33
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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04 Jun 2018, 11:23
OfficialGMAT wrote:

Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com[/quote]

Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks![/quote]

Thanks a lot OfficialGMAT!!
Please get this instruction written somewhere on my purchased products page beside the exam pack so that none suffers as I did.
Appreciate the immediate response.
_________________

Good things are going to happen. Keep fighting for what you want. Don't worry and have faith that it'll all work out!

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 392
Post Your Questions to GMAC Official Representative Here  [#permalink]

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04 Jun 2018, 12:15
chandra004 wrote:
OfficialGMAT wrote:

Hello OfficialGMAT,
I've bought GMAT PREP EXAM pack 5&6 on last Friday and still I'm unable to access it online. In the prep website, the symbol beside the Exam pack 5&6 is still shown locked and I can't click it.
My GMAT exam is on June, 10th, 2018. Please help!! Order ID: 214534116. Email Id: chandrakumar004@yahoo.com

Hello,

I apologize for the frustrations! Were you able to enter in the activation code? Here are the steps to activate:

1. Find the Activation Code for the purchased product either in your order confirmation email OR on your My Account > My Purchases page located here: http://www.mba.com/mypurchases

2. Click on the “Access GMAT® Official Prep” button on your My Account > My Purchases page

3. Click on the Settings icon on the top right of the platform dashboard

4. Enter your 19-digit activation code in the text box for the purchased product. Please ensure that there are no spaces before or after the entered code, and that you are leaving the dashes " - " in the activation code.

5. Click the green Activate button

This process should unlock your purchased Practice Exams. Please reach out to customercare@mba.com if there are any further complications.
Thanks![/quote]

Thanks a lot OfficialGMAT!!
Please get this instruction written somewhere on my purchased products page beside the exam pack so that none suffers as I did.
Appreciate the immediate response.[/quote]

No problem! These same instructions were included in your confirmation email, once you purchased the materials.
Have a great afternoon!
Leah
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Intern
Joined: 01 May 2018
Posts: 1
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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31 Jul 2018, 20:26
Hi Team,

I am in dire need of a suggestion/advice for something related to my profile building for B schools. Actually i am planning to appear for GMAT in september first week and the first rounds begin in october. I do not have finances to afford any profile builder service currently and i have to focus intensively on my GMAT prep.is it possible that i can build my profile after i get my GMAT score and still apply for round 1 ???. PLEASE HELP me on this urgently. Your help would be deeply appreciated.

Posted from my mobile device
Manager
Joined: 31 Oct 2016
Posts: 108
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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31 Jul 2018, 22:05
Dear OfficialGMAT

Passed GMAT yesterday. I completely disagree with one of the Quant questions. It involved reasoning from an American-style number division like this:

But neither in your study materials nor in your GMATPrep I did not find it. Most people who studied math using Russian books don't know how to do this. We are doing this way:

Why was this question of your Quant section not adaptive? It puts into a disadvantage test-takers who studied different notation of a number division. And, as I believe, this question was marked as "Easy", it significantly hurt my score
Intern
Joined: 05 Jul 2017
Posts: 42
Location: India
GMAT 1: 630 Q40 V36
GMAT 2: 570 Q32 V37
GMAT 3: 680 Q46 V38
GMAT 4: 710 Q47 V40
GRE 1: Q156 V158
GPA: 3.5
WE: Marketing (Retail Banking)
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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06 Aug 2018, 03:34
Hi OfficialGMAT

Delighted to see my latest score (710), and I'm all set to apply for R1 this month and the next. While my official score report is not out yet, I'm a little concerned at the blank status and blank actions column for my test as shown below:

Where is the 'Enter ESR Code' button? There was a 'Cancel Score' button that disappeared after 72 hours obviously. How much longer until these are updated? What if I wanted to access an ESR for this score?
SVP
Joined: 15 Jul 2015
Posts: 1838
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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06 Aug 2018, 20:23
Spiderguy252 wrote:
Hi OfficialGMAT

Delighted to see my latest score (710), and I'm all set to apply for R1 this month and the next. While my official score report is not out yet, I'm a little concerned at the blank status and blank actions column for my test as shown below:

Where is the 'Enter ESR Code' button? There was a 'Cancel Score' button that disappeared after 72 hours obviously. How much longer until these are updated? What if I wanted to access an ESR for this score?
Until OfficialGMAT gets back to you:

1. Congrats on the 710!
2. A score can be reported after the official score report is generated. Give it a few more days (I'd wait till the 10th of this month before becoming really concerned).
3. The link for the ESR should have become available within 24 hours of your exam. This is definitely a problem you can reach out to their customer service for, and I recommend that you do, even if you end up not purchasing an ESR.

You should be getting your official score report anytime now, so that really shouldn't be a problem. Reach out to them on Friday (or Thursday, as they're closed on the weekend). However, in the past, even when there has been a problem at Pearson's end, their customer service has refused to recognize that there could be a problem before all 20 days (the maximum) have passed. Get them to look into the ESR issue if they say the same thing to you.

All the best for your applications!
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Joined: 16 Aug 2018
Posts: 1
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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19 Aug 2018, 17:25
Hi OfficialGMAT

I completed GMAT Practice Exam 1 from my Chrome browser on Sunday afternoon. When I tried to click "continue" after finishing my last section (AWA), a message appeared that read "Please wait...We are evaluating your question." I cannot get past this message to see my score. I have tried closing the practice exam and reopening it with no luck. The software recognizes that I have finished all sections. I even tried downloading the GMAT software but I get an error message that says it cannot connect to the GMAC sever. Nothing is wrong with my internet connection.

I need to see my practice exam scores as soon as possible.

I have tried calling the GMATPrep phone line since last Monday morning but have not heard back. No one picks up when I call during business hours. The voicemail states that I should hear back within one business day and this is not the case here. I have also emailed them but no one has responded. Is there any way that you can help me get a response from the GMATPrep office so I can retrieve my practice exam scores? It would be useless for me to even attempt taking another test because the same frozen screen situation could happen. I do not want to waste another 3+ hours of my time if I cannot see my scores.

I understand that GMATPrep is separate from the main GMAT offices but I really need help getting a hold of them. It seems impossible to get a response, which is incredibly irresponsible of a software company responsible for troubleshooting. This has unfortunately been a terrible user experience.

I sent you a direct message with my account information and contact information.
Intern
Joined: 14 Mar 2017
Posts: 19
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22 Aug 2018, 21:14
Dear OfficialGMAT

When a candidate sends a query/complaint on GMATcandidateservicesAPAC@pearson.com, how soon can he expect a response? The website mentions up to 48 hours but its been a week... no acknowledgement mail has been sent and no response either

Thank you.
Intern
Joined: 04 Oct 2017
Posts: 4
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26 Aug 2018, 02:12
Respected GMAT team,
I have scheduled my GMAT on 12th September as there was no slots earlier to that. However now, the slots have opened up and I wanted to take the exam as early as possible. Now a slot for 11th has opened up. I'm worried that if I reschedule my exam to 11th, another slot might open up earlier than 11th. Please shed some light as to how these slots open up.

Posted from my mobile device
Intern
Joined: 15 Mar 2018
Posts: 4
Location: United States
Concentration: Strategy, Technology
GRE 1: Q158 V163
GPA: 2.92
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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26 Aug 2018, 10:07
Hi GMAC reps!

Was taking GMAT Practice Test 3 online. Completed Quant and Verbal. Click Next to go to IR and get "loading questions failed" error.

Log out, log back in, try again, no success.

Try other browsers, no success.

I am a little frustrated as this was my second last practice test to refine time management and weaknesses and I couldn't even finish it to get a score estimate.

Any advice how to deal with this issue? would really like to complete the test and find out how I did.

I would reset and retake but I would see a lot of questions I've seen before and it would certainly skew the results.

I have already emailed GMAC tech support but no response yet. It would be great if you could somehow escalate to the dev team for resolution.

thanks
SVP
Joined: 15 Jul 2015
Posts: 1838
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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26 Aug 2018, 18:55
Shravan Ram wrote:
Respected GMAT team,
I have scheduled my GMAT on 12th September as there was no slots earlier to that. However now, the slots have opened up and I wanted to take the exam as early as possible. Now a slot for 11th has opened up. I'm worried that if I reschedule my exam to 11th, another slot might open up earlier than 11th. Please shed some light as to how these slots open up.
This is an operational issue, and I doubt whether Pearson/GMAC customer support will be willing or able to provide you any details on how they manage capacity at their testing centers.

If I were you, I'd wait a bit to see whether any new slots open up. At the end of the day, however, it will come down to how time-critical whatever is driving your decision to reschedule is. You are looking to move your test date forward by just one day. That probably means that you think it's important to take the exam early. As long as it's not for something like nerves and is for something really important, I suggest you commit to the (possible) extra expense involved and go ahead with the reschedule. Reschedule again if more slots open up.
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Joined: 12 Feb 2018
Posts: 2
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09 Sep 2018, 18:25
Hi

I wrote my GMAT o 18th Aug 2018 but i have not got my official report. Please look into this and let me know what details I need to share.
SVP
Joined: 15 Jul 2015
Posts: 1838
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
Re: Post Your Questions to GMAC Official Representative Here  [#permalink]

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09 Sep 2018, 18:59
anurag2018 wrote:
Hi

I wrote my GMAT o 18th Aug 2018 but i have not got my official report. Please look into this and let me know what details I need to share.
You should call them, if you haven't already done so. That's the best way to make them aware of such a problem.

Also, check your mba.com account here and check what it says under "STATUS".
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Joined: 09 Oct 2018
Posts: 1
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09 Oct 2018, 02:22
Hello,

I’m trying to install the exam prep software for exam pack 1 and 2 but my computer won’t open .gsp files on windows 10 and asks me to choose an application to open the file. Any advice as to how to resolve this?

Thank you
Re: Post Your Questions to GMAC Official Representative Here &nbs [#permalink] 09 Oct 2018, 02:22

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