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# Post Your Questions to GMAC Official Representative Here

Author Message
Intern
Joined: 14 Feb 2018
Posts: 10

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15 Feb 2018, 04:36
Hatakekakashi wrote:
geo1230 wrote:

No, this is my first time.

Ok if you have an alternate email-id, try registering on (link removed to post) and then check if the issue persists and if it does call the customer care

regards,
HK

ok, I contacted them through live chat and after some back and forth the problem was solved and I managed to register for the test. Thank you for your time.
BSchool Forum Moderator
Joined: 07 Jan 2016
Posts: 873
Location: India
GMAT 1: 710 Q49 V36

### Show Tags

15 Feb 2018, 04:53
geo1230 wrote:
Hatakekakashi wrote:
geo1230 wrote:

No, this is my first time.

Ok if you have an alternate email-id, try registering on (link removed to post) and then check if the issue persists and if it does call the customer care

regards,
HK

ok, I contacted them through live chat and after some back and forth the problem was solved and I managed to register for the test. Thank you for your time.

Good luck. Do Reach out if you need help

Regards,
HK
Intern
Joined: 14 Feb 2018
Posts: 10

### Show Tags

17 Feb 2018, 09:07
Hi Hatakekakashi

Thank you for your time. I managed to book a test, so I keep my fingers crossed and hoping for the best. Thanks for your assistance.
BSchool Forum Moderator
Joined: 07 Jan 2016
Posts: 873
Location: India
GMAT 1: 710 Q49 V36

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18 Feb 2018, 01:47
geo1230 wrote:
Hi Hatakekakashi

Thank you for your time. I managed to book a test, so I keep my fingers crossed and hoping for the best. Thanks for your assistance.

Good luck :D
Director
Status: Professional GMAT Tutor
Affiliations: AB, cum laude, Harvard University (Class of '02)
Joined: 10 Jul 2015
Posts: 675
Location: United States (CA)
Age: 39
GMAT 1: 770 Q47 V48
GMAT 2: 730 Q44 V47
GMAT 3: 750 Q50 V42
GRE 1: Q168 V169
WE: Education (Education)

### Show Tags

Updated on: 29 Apr 2018, 06:00
1
Top Contributor
Hello Leah / GMAC Official Representative,

I recently received word that the student who received only a V50 with 100% of counted questions correct had his score raised by GMAC to a perfect V51, so that issue is now resolved--thank you!

1) Why does the GMAC website continue to indicate 60 as the maximum possible score on both Quant and Verbal, even though the maximum score on each section is well known to be a 51, and has been for decades?

2) Will GMAC go on record to acknowledge the following, which we can already infer from ESR analysis: there are currently 23 experimental ("pretest") questions on the GMAT (25.6% of the test): 11 on Verbal, 9 on Quant, and 3 on IR? (In the past, GMAC has only gone so far as to say that "10 to 25%" of the questions on the GMAT are pretest.)

Thank you,
Brian

_________________

Harvard grad and 99% GMAT scorer, offering expert, private GMAT tutoring and coaching worldwide since 2002.

One of the only known humans to have taken the GMAT 5 times and scored in the 700s every time (700, 710, 730, 750, 770), including verified section scores of Q50 / V47, as well as personal bests of 8/8 IR (2 times), 6/6 AWA (4 times), 50/51Q and 48/51V (1 question wrong).

You can download my official test-taker score report (all scores within the last 5 years) directly from the Pearson Vue website: https://tinyurl.com/y7knw7bt Date of Birth: 09 December 1979.

GMAT Action Plan and Free E-Book - McElroy Tutoring

Contact: mcelroy@post.harvard.edu (I do not respond to PMs on GMAT Club.)

...or find me on Reddit: http://www.reddit.com/r/GMATpreparation

Originally posted by mcelroytutoring on 24 Feb 2018, 07:22.
Last edited by mcelroytutoring on 29 Apr 2018, 06:00, edited 3 times in total.
Intern
Joined: 11 Apr 2014
Posts: 19

### Show Tags

28 Feb 2018, 02:00
Hi

Can some one please tell me how long it takes the Gmac to provide the ESR I had requested one almost a week back and money has been deducted with confirmation from Gmac but no access code yet...

Posted from my mobile device
Board of Directors
Status: Stepping into my 10 years long dream
Joined: 18 Jul 2015
Posts: 3626

### Show Tags

28 Feb 2018, 02:11
coolnaren wrote:
Hi

Can some one please tell me how long it takes the Gmac to provide the ESR I had requested one almost a week back and money has been deducted with confirmation from Gmac but no access code yet...

Posted from my mobile device

Can you go to your mba.com acount and see whether you have an option to GET ESR? I remember I didn't receive any email confirmation for mine but when I checked the account, it was there.
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Official GMAC Representative
Joined: 04 Jun 2012
Posts: 393

### Show Tags

28 Feb 2018, 12:21
mcelroytutoring wrote:
Hello Leah / GMAC Official Representative,

I recently received word that the student who received only a V50 with 100% of counted questions correct had his score raised by GMAC to a perfect V51, so that issue is now resolved--thank you!

1) Why does the GMAC website continue to indicate 60 as the maximum possible score on both Quant and Verbal, even though the top score on each section is well known to be a 51, and has been for decades?

2) Will GMAC go on record to acknowledge the following, which we can already infer from ESR analysis: there are 23 experimental ("pretest") questions on the GMAT (25.6% of the test): 11 on Verbal, 9 on Quant, and 3 on IR? (In the past, GMAC has only gone so far as to say that "10 to 25%" of the questions on the GMAT are pretest.)

Thank you,
Brian

Hello!

Thank you all for voicing your concerns! We are currently investigating this issue, which we are confident affects only a small handful of candidates in the very high score ranges. If your scores are determined to be impacted, GMAC will contact you directly. To protect candidate's personal information, we cannot respond to inquiries from or provide information to third parties regarding other candidates GMAT Exam scores. If anyone has a question regarding their own personal GMAT Exam scores, they can reach out to us at customercare@mba.com.

GMAT scores are determined by a proprietary, complex algorithm that is based on pattern scoring using probability models. In other words, your GMAT score is not directly based on the number correct or incorrect; there is no such thing as “weight” or “weight-age” in GMAT scoring, and the locations of correctly or incorrectly answered questions do not have a direct impact on GMAT scores (although it maybe have an impact on the adaptive question selection algorithm).

Leah
Customer Care Team
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Official GMAC Representative
Joined: 04 Jun 2012
Posts: 393

### Show Tags

28 Feb 2018, 12:29
1
coolnaren wrote:
Hi

Can some one please tell me how long it takes the Gmac to provide the ESR I had requested one almost a week back and money has been deducted with confirmation from Gmac but no access code yet...

Posted from my mobile device

Hello,

I apologize for any frustrations!

It can take up to 72 hours after your GMAT Exam is completed, to be able to apply your ESR to your past GMAT Exam. If you have taken your exam more than 72 hours ago, and do not see "Enter ESR Code" next to your past exam on My GMAT & Scores on your mba.com account, please reach out to customercare@mba.com. they will be happy to assist further!

Regards,
Leah
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Intern
Joined: 11 Apr 2014
Posts: 19

### Show Tags

01 Mar 2018, 22:21
OfficialGMAT wrote:
coolnaren wrote:
Hi

Can some one please tell me how long it takes the Gmac to provide the ESR I had requested one almost a week back and money has been deducted with confirmation from Gmac but no access code yet...

Posted from my mobile device

Hello,

I apologize for any frustrations!

It can take up to 72 hours after your GMAT Exam is completed, to be able to apply your ESR to your past GMAT Exam. If you have taken your exam more than 72 hours ago, and do not see "Enter ESR Code" next to your past exam on My GMAT & Scores on your mba.com account, please reach out to customercare@mba.com. they will be happy to assist further!

Regards,
Leah

Hi Leah,
Thank you,

I see a link next to my GMAT score for "enter ESR activation code" but I have not received the activation code from GMAC. It has been more than a week.
SVP
Joined: 15 Jul 2015
Posts: 2013
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169

### Show Tags

02 Mar 2018, 06:10
coolnaren wrote:
Hi Leah,
Thank you,

I see a link next to my GMAT score for "enter ESR activation code" but I have not received the activation code from GMAC. It has been more than a week.
This might not apply to you, but just checking: have you purchased the ESR yet? Once you buy it, you'll get another email with the code, which can also be found under the purchases section.
_________________
Manager
Joined: 30 Jul 2014
Posts: 130
GPA: 3.72

### Show Tags

02 Mar 2018, 08:16
OfficialGMAT Dear Leah, I have a similar query and need your help. Could you please answer to Todd2381; it will help me too.

todd2381 wrote:

Hello,

I have a question about a new lifetime limit that will take effect on December 17. I understand that there is an exception to the policy for a test taker who genuinely wants to take a 9th test.

I did send this week a request for an exception via the inquiry box in “Contact Us” section of the official GMAT site and has received the following response:

“Thank you for sharing your thoughts regarding the GMAT lifetime retake policy. We do understand that some candidates will need to take the GMAT more than 8 times. Therefore, we are allowing you to request an exception to this policy. A request for an exception can be raised with the supporting documents if a requirement has been made by the school you intend to join.”

Since I was not clear about the supporting documents required, I asked a follow-up question and received the following response:

“We would require a document on the letter head of the school, stating that they require you to take the GMAT exam again and an exception should be provided to you. Please send the documents by replying to this email address. “

However, I doubt that a business school will issue such a letter. Since this is about an exception to the general rule, I assume that the request will be considered on a case-by-case basis and the review process will be flexible taking into account relevant circumstances. Therefore, I am hoping that the kind of supporting documents required will not be rigid but can be flexible.

In my case, I applied to a top 10 US business school this fall but my application was rejected. I would like to re-apply next year with a higher GMAT score. My score was around the school’s average but my GPA was lower than the school’s average. I have been studying to take the GMAT test again in April and I am confident that I can gain a substantially higher score. As you may be aware, an applicant who has a lower GPA can often increase the likelihood of acceptance by showing a higher GMAT score than the school’s average.

My school does not provide a feedback to a declined applicant as it receives a large number of applications. Therefore, it will not issue the kind of the letter your PearsonVUE customer service representative described. However, I can send a document showing that I did apply this fall using a GMAT score from this year. I believe that it shows that I am not abusing the current test process. I’ve also filled in five school names each time I took a GMAT exam and my scores have been sent to them.

I’d appreciate it very much if you could provide some guidance in this matter for someone in a similar situation to mine. Thank you in advance for your time and consideration.

Sincerely,

Todd

_________________

A lot needs to be learned from all of you.

Director
Status: Professional GMAT Tutor
Affiliations: AB, cum laude, Harvard University (Class of '02)
Joined: 10 Jul 2015
Posts: 675
Location: United States (CA)
Age: 39
GMAT 1: 770 Q47 V48
GMAT 2: 730 Q44 V47
GMAT 3: 750 Q50 V42
GRE 1: Q168 V169
WE: Education (Education)

### Show Tags

Updated on: 29 Apr 2018, 06:00
Top Contributor
thulsy wrote:
A question regarding IR:

1. I've heard from GMAC that everyone gets 8 scored questions (with fixed number of questions in each type) and 4 experimental questions (in random question types). (please correct me if I am wrong)

Actually, on the IR section everyone gets 9 scored questions and 3 experimental questions. We can determine this from the "Percent Correct" section of the ESRs (Enhanced Score Reports), which always aligns with a denominator of 9.

We can use the same "denominator method" to infer that on Quant, there are 9 out of 37 experimentals (28 counted) and on Verbal there are 11 out of 41 experimentals (30 counted).

-Brian
_________________

Harvard grad and 99% GMAT scorer, offering expert, private GMAT tutoring and coaching worldwide since 2002.

One of the only known humans to have taken the GMAT 5 times and scored in the 700s every time (700, 710, 730, 750, 770), including verified section scores of Q50 / V47, as well as personal bests of 8/8 IR (2 times), 6/6 AWA (4 times), 50/51Q and 48/51V (1 question wrong).

You can download my official test-taker score report (all scores within the last 5 years) directly from the Pearson Vue website: https://tinyurl.com/y7knw7bt Date of Birth: 09 December 1979.

GMAT Action Plan and Free E-Book - McElroy Tutoring

Contact: mcelroy@post.harvard.edu (I do not respond to PMs on GMAT Club.)

...or find me on Reddit: http://www.reddit.com/r/GMATpreparation

Originally posted by mcelroytutoring on 02 Mar 2018, 08:47.
Last edited by mcelroytutoring on 29 Apr 2018, 06:00, edited 1 time in total.
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 393

### Show Tags

05 Mar 2018, 12:11
geo1230 wrote:
Hello. The mba (dot) com can't be accessed and thus I can't register for my GMAT test. I get a "Service Unavailable". In addition, when it was open I got a Block Error (or something like that, I can't see it right now). How can I register for the test? Thank you in advance.

edit: Now that the site is online again, I managed to log in but when I go to "Take the GMAT Exam" I get this message:

Quote:
Block Error

We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit (I can't post the link being a new member, but it points to the contact page) to find the appropriate phone number.

Hello,

If you are receiving that Block Error message, you will need to reach out to our partner Pearson VUE, who can assist with removing this error message. You may contact the GMAT® Program Coordinator Desk by:
Email: GMATCustomerService@pearson.com
Phone: (Toll-free) 1-800-717-4628 (Local) +1-952-681-3680 (Ask to speak with a Program Coordinator)

Thanks!
Leah
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Intern
Joined: 11 Apr 2014
Posts: 19

### Show Tags

05 Mar 2018, 18:35
AjiteshArun wrote:
coolnaren wrote:
Hi Leah,
Thank you,

I see a link next to my GMAT score for "enter ESR activation code" but I have not received the activation code from GMAC. It has been more than a week.
This might not apply to you, but just checking: have you purchased the ESR yet? Once you buy it, you'll get another email with the code, which can also be found under the purchases section.

Hi

yes I had bought the very next day of my GMAT exam (20th Feb). I havent received anything as yet.
SVP
Joined: 15 Jul 2015
Posts: 2013
Location: India
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169

### Show Tags

05 Mar 2018, 19:21
coolnaren wrote:
Hi

yes I had bought the very next day of my GMAT exam (20th Feb). I havent received anything as yet.
After logging in, check the purchases section of your mba.com page. If you don't find anything there, drop an email to the customer service people.
_________________
Official GMAC Representative
Joined: 04 Jun 2012
Posts: 393

### Show Tags

08 Mar 2018, 12:21
1
OfficialGMAT Dear Leah, I have a similar query and need your help. Could you please answer to Todd2381; it will help me too.

todd2381 wrote:

Hello,

I have a question about a new lifetime limit that will take effect on December 17. I understand that there is an exception to the policy for a test taker who genuinely wants to take a 9th test.

I did send this week a request for an exception via the inquiry box in “Contact Us” section of the official GMAT site and has received the following response:

“Thank you for sharing your thoughts regarding the GMAT lifetime retake policy. We do understand that some candidates will need to take the GMAT more than 8 times. Therefore, we are allowing you to request an exception to this policy. A request for an exception can be raised with the supporting documents if a requirement has been made by the school you intend to join.”

Since I was not clear about the supporting documents required, I asked a follow-up question and received the following response:

“We would require a document on the letter head of the school, stating that they require you to take the GMAT exam again and an exception should be provided to you. Please send the documents by replying to this email address. “

However, I doubt that a business school will issue such a letter. Since this is about an exception to the general rule, I assume that the request will be considered on a case-by-case basis and the review process will be flexible taking into account relevant circumstances. Therefore, I am hoping that the kind of supporting documents required will not be rigid but can be flexible.

In my case, I applied to a top 10 US business school this fall but my application was rejected. I would like to re-apply next year with a higher GMAT score. My score was around the school’s average but my GPA was lower than the school’s average. I have been studying to take the GMAT test again in April and I am confident that I can gain a substantially higher score. As you may be aware, an applicant who has a lower GPA can often increase the likelihood of acceptance by showing a higher GMAT score than the school’s average.

My school does not provide a feedback to a declined applicant as it receives a large number of applications. Therefore, it will not issue the kind of the letter your PearsonVUE customer service representative described. However, I can send a document showing that I did apply this fall using a GMAT score from this year. I believe that it shows that I am not abusing the current test process. I’ve also filled in five school names each time I took a GMAT exam and my scores have been sent to them.

I’d appreciate it very much if you could provide some guidance in this matter for someone in a similar situation to mine. Thank you in advance for your time and consideration.

Sincerely,

Todd

Hello!

We have had business schools that are interested in candidates attending their programs, reach out to us on the candidates behalf (via letter/email), for taking the GMAT Exam an additional time. If you are interested in attending a university and they have expressed interest in you, they may draft an email/letter to send to us, and request that you take the GMAT Exam again. Unfortunately an appeal on the basis of just wanting to take the GMAT Exam again, will not be sufficient for the request. You may also bring this up with Pearson VUE in your region by visiting: mba.com/contactus.

Thanks!
Leah
_________________

Leah
Customer Care Coordinator
gmac.com | mba.com

Manager
Joined: 30 Jul 2014
Posts: 130
GPA: 3.72

### Show Tags

Updated on: 09 Mar 2018, 08:45
OfficialGMAT

Dear Leah,
Has anyone ever allowed to take the test 9th/10th time in case her/his request has been found genuine and legitimate?

Regards,
_________________

A lot needs to be learned from all of you.

Originally posted by AD2GMAT on 09 Mar 2018, 05:32.
Last edited by AD2GMAT on 09 Mar 2018, 08:45, edited 1 time in total.
Director
Status: Professional GMAT Tutor
Affiliations: AB, cum laude, Harvard University (Class of '02)
Joined: 10 Jul 2015
Posts: 675
Location: United States (CA)
Age: 39
GMAT 1: 770 Q47 V48
GMAT 2: 730 Q44 V47
GMAT 3: 750 Q50 V42
GRE 1: Q168 V169
WE: Education (Education)

### Show Tags

09 Mar 2018, 07:20
Top Contributor
Dear Leah,
Has anyone ever allowed to take the test 9th/10th time in case her/his request has been found genuine and legitimate?

Regards,

I think we can agree that Leah has already answered this question in her last post.

To reiterate: unless you can convince an interested business school to contact GMAC by letter or email on your behalf to request a special exemption, in which case you might be allowed to take the exam a 9th and final time (yes, this has occurred in the past), you cannot take the GMAT more than 8 times.

-Brian
OfficialGMAT wrote:
Hello!

We have had business schools that are interested in candidates attending their programs, reach out to us on the candidates behalf (via letter/email), for taking the GMAT Exam an additional time. If you are interested in attending a university and they have expressed interest in you, they may draft an email/letter to send to us, and request that you take the GMAT Exam again. Unfortunately an appeal on the basis of just wanting to take the GMAT Exam again, will not be sufficient for the request. You may also bring this up with Pearson VUE in your region by visiting: mba.com/contactus.

Thanks!
Leah

_________________

Harvard grad and 99% GMAT scorer, offering expert, private GMAT tutoring and coaching worldwide since 2002.

One of the only known humans to have taken the GMAT 5 times and scored in the 700s every time (700, 710, 730, 750, 770), including verified section scores of Q50 / V47, as well as personal bests of 8/8 IR (2 times), 6/6 AWA (4 times), 50/51Q and 48/51V (1 question wrong).

You can download my official test-taker score report (all scores within the last 5 years) directly from the Pearson Vue website: https://tinyurl.com/y7knw7bt Date of Birth: 09 December 1979.

GMAT Action Plan and Free E-Book - McElroy Tutoring

Contact: mcelroy@post.harvard.edu (I do not respond to PMs on GMAT Club.)

...or find me on Reddit: http://www.reddit.com/r/GMATpreparation

Intern
Joined: 16 May 2017
Posts: 33
Location: India

### Show Tags

17 Mar 2018, 01:43
Hi

OfficialGMAT

I am trying to install GMAT Exam Pack -1 and GMAT Question Pack -1 but I am not able to do so.

Can you do it from the backend? I have the exam after seven days!

It would be great if someone can help urgently!

Thanks
Re: Post Your Questions to GMAC Official Representative Here &nbs [#permalink] 17 Mar 2018, 01:43

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# Post Your Questions to GMAC Official Representative Here

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