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I took the GMAT on October 21 at a Pearson Vue facility. While I was in the middle of the quant section I was approached by one of the proctors and taken out of my seat because they messed something up with checking me into the room from my break and had to recheck me in. This cost me about 3-4 minutes on the section on top of totally messing up my concentration and thoughts throughout the section. After reviewing the enhanced score report it shows that this was the part of the test I performed most poorly on and it is unacceptable that during a time test I was disturbed. I emailed a complaint following the test multiple times to both Pearson Vue and GMAC. I never heard a response even though I received an email stating my issue would be reviewed thoroughly and I would be contacted within 2-3 days. I never heard back, and while frustrated had to retake the test for the January admission deadlines for round 2 for Grad School.

I then registered for a test this Saturday December 16. After registration and prior to the test I logged into my GMAT account and saw an error that stated I needed to contact GMAT to resolve. Then at the test site on December 16th as I was being checked in to take the GMAT the person checking me in for the test received some error that didn't allow me to be checked in. The representative then contacted the technical support as was her protocol for such an issue. She was on hold for approximately 45 minutes before being told that there is nothing they could do at that time and I needed to contact to GMAT which is closed on Saturday.

Both of these issues are unacceptable. Since I was unable to take the test this prior Saturday I will not be able to meet the application deadline in January. Furthermore the $500 I have spent trying to take the test without any issues should be refunded and this prior test on Saturday needs to be stricken from my record as I was never able to take it even though being on site and following directions of GMAT and Pearson Vue. Can you assist me with these issues?
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Sorry guys. GMAC has not replied in over a year. You will need to call or email.
I am locking this thread until further notice.

Posted from my mobile device
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I have great news! After a temporary hiatus, the OfficialGMAT is back responding to questions and providing user support.

I am now unlocking this thread.
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AWESOME!! Welcome back, OfficialGMAT!
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Dear OfficialGMAT

I have faced such a sever situation that I missed my GMAT Exam without cancelling it. I remembered the exam just 1 hour before the exam through my cell but cancellation less than 24 hrs is not allowed as per rules announced here:
https://www.mba.com/africa/frequently-a ... tment.aspx

I know that I lost my $250. However, Does the no-show count as 1 tests of the 8 life-time tests? Does this mean that I lost one opportunity?

Thanks in advance for your help
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Mo2men
Dear OfficialGMAT

I have faced such a sever situation that I missed my GMAT Exam without cancelling it. I remembered the exam just 1 hour before the exam through my cell but cancellation less than 24 hrs is not allowed as per rules announced here:
https://www.mba.com/africa/frequently-a ... tment.aspx

I know that I lost my $250. However, Does the no-show count as 1 tests of the 8 life-time tests? Does this mean that I lost one opportunity?

Thanks in advance for your help
As far as I know, a no-show does not count as 1 of the 8. The GMAC is doing this to discourage people who are looking to steal questions. They're not doing this to annoy genuine test takers.

I hope OfficialGMAT can confirm this.
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Mo2men
Dear OfficialGMAT

I have faced such a sever situation that I missed my GMAT Exam without cancelling it. I remembered the exam just 1 hour before the exam through my cell but cancellation less than 24 hrs is not allowed as per rules announced here:
https://www.mba.com/africa/frequently-a ... tment.aspx

I know that I lost my $250. However, Does the no-show count as 1 tests of the 8 life-time tests? Does this mean that I lost one opportunity?

Thanks in advance for your help
As far as I know, a no-show does not count as 1 of the 8. The GMAC is doing this to discourage people who are looking to steal questions. They're not doing this to annoy genuine test takers.

I hope OfficialGMAT can confirm this.

I second that. No show isn't count as an attempt. I know someone who had 8th attempt to go but somehow he didn't go. When he confirmed from customer care, they mentioned that he can still give his last attempt. All the best :)
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Mo2men
Dear OfficialGMAT

I have faced such a sever situation that I missed my GMAT Exam without cancelling it. I remembered the exam just 1 hour before the exam through my cell but cancellation less than 24 hrs is not allowed as per rules announced here:
https://www.mba.com/africa/frequently-a ... tment.aspx

I know that I lost my $250. However, Does the no-show count as 1 tests of the 8 life-time tests? Does this mean that I lost one opportunity?

Thanks in advance for your help

Hello, I'm sorry to hear you missed your GMAT Exam! This will not count as one of your attempts for the 8 time life time policy. It only counts if you complete the GMAT Exam.

Let me know if you have any more questions!

Leah
Customer Care Team
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Dear OfficialGMAT

Why outside USA we are not able to book GMAT in $150 only ?
I tagged your name in one post mentioning link used for booking GMAT in150USD and when I selected India in country - no centres were available but when i selected USA centres were available ...

kindly reply , also advice a way to book in 150 USD as it will be a partiality if we ( not from USA) are unable to take benifit of 150USD option..
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Hello Leah / GMAC Official Representative,

Please answer this question: how is it possible that a test taker can answer every counted question correctly on Verbal, yet earn "only" a V50 instead of a perfect V51?



Does this mean that V50 is now a perfect score? If not, then what is the explanation, and is it related to the test-taker's performance on the experimental ("pretest") questions?

Thank you,
Brian
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mcelroytutoring
Hello Leah / GMAC Official Representative,

Please answer this question: how is it possible that a test taker can answer every counted question correctly on Verbal, yet earn "only" a V50 instead of a perfect V51?



Does this mean that V50 is now a perfect score? If not, then what is the explanation, and is it related to the test-taker's performance on the experimental ("pretest") questions?

Thank you,
Brian

Hi Brian,

I would be happy to look into this! Can you please reach out to us via email and provide your first/last name, and GMAT ID number? You may email us at customercare@mba.com.

Thanks!
Leah
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sahilvijay
Dear OfficialGMAT

Why outside USA we are not able to book GMAT in $150 only ?
I tagged your name in one post mentioning link used for booking GMAT in150USD and when I selected India in country - no centres were available but when i selected USA centres were available ...

kindly reply , also advice a way to book in 150 USD as it will be a partiality if we ( not from USA) are unable to take benifit of 150USD option..

Hello,

Currently the promotion is in a pilot phase just in the US, for a specific market. Depending on how it does it may become more than just a pilot, and span to more markets! Our team that works with this promotion is aware of your eagerness, and is happy to see that internationally, students are interested.

Leah
Customer Care Team
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mcelroytutoring
Hello Leah / GMAC Official Representative,

Please answer this question: how is it possible that a test taker can answer every counted question correctly on Verbal, yet earn "only" a V50 instead of a perfect V51?



Does this mean that V50 is now a perfect score? If not, then what is the explanation, and is it related to the test-taker's performance on the experimental ("pretest") questions?

Thank you,
Brian

Hi Brian,

I would be happy to look into this! Can you please reach out to us via email and provide your first/last name, and GMAT ID number? You may email us at customercare@mba.com.

Thanks!
Leah
Customer Care Team
Hi Leah,

I appreciate your willingness to help! I do have that information readily available, but the V50 score to which I am referring is not mine--it is the score of another GMAT Club user. I am simply seeking an official explanation from which the rest of us can benefit.

As you can imagine, it seems very odd that one could answer every counted question correctly and not earn a perfect score--that is, unless the experimental ("pretest") questions do matter in some small way, if only by affecting the overall question difficulty level.

Thank you,
Brian
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Hello. The mba (dot) com can't be accessed and thus I can't register for my GMAT test. I get a "Service Unavailable". In addition, when it was open I got a Block Error (or something like that, I can't see it right now). How can I register for the test? Thank you in advance.

edit: Now that the site is online again, I managed to log in but when I go to "Take the GMAT Exam" I get this message:

Quote:
Block Error

We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit (I can't post the link being a new member, but it points to the contact page) to find the appropriate phone number.
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geo1230
Hello. The mba (dot) com can't be accessed and thus I can't register for my GMAT test. I get a "Service Unavailable". In addition, when it was open I got a Block Error (or something like that, I can't see it right now). How can I register for the test? Thank you in advance.

edit: Now that the site is online again, I managed to log in but when I go to "Take the GMAT Exam" I get this message:

Quote:
Block Error

We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit (I can't post the link being a new member, but it points to the contact page) to find the appropriate phone number.


Hi,

have you taken the gmat before?

Regards,
HK
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geo1230
Hello. The mba (dot) com can't be accessed and thus I can't register for my GMAT test. I get a "Service Unavailable". In addition, when it was open I got a Block Error (or something like that, I can't see it right now). How can I register for the test? Thank you in advance.

edit: Now that the site is online again, I managed to log in but when I go to "Take the GMAT Exam" I get this message:

Quote:
Block Error

We're sorry, there is a problem with your GMAT account which requires you to speak with customer care. Please visit (I can't post the link being a new member, but it points to the contact page) to find the appropriate phone number.


Hi,

have you taken the gmat before?

Regards,
HK


No, this is my first time.
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geo1230

No, this is my first time.

Ok if you have an alternate email-id, try registering on mba.com and then check if the issue persists and if it does call the customer care

regards,
HK
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