Post Your Questions to GMAC Official Representative Here

Hello #OfficialGMAT

I gave my GMAT exam on 13-May-2017 and have not received my official score report yet.It has been 45 days.

I contacted the GMAT customer care centre on 5-June-2017 since I did not receive my GMAT score by email or on the official website within 20 days (as promised by GMAC). I was asked the following questions:

1. Did I face any technical difficulties?
- NO

2. Did I receive my unofficial score?
- Yes.

A case number 00655572 was issued and I was assured that a technical team will resolve my case within 5 business working days.
I contacted again after 5 business days on 12-June and I was surprised that no action has been taken on my case.

Since then, I have been contacting the GMAT customer care through phone and email every 2-3 days and I am getting the same reply that the case is under review and I would be contacted by the team in the next 2-3 days.

I want to understand what is the required escalation mechanism to raise this issue. I have applications deadline to meet and it is hard to comprehend that an institute like PearsonVUE & GMAC offers such poor service

I am stuck with my application process and goes without saying that It is such stress during the time when I am already juggling with office and application processes of different colleges.

How soon can I expect a turnaround on the status? They always revert with 2-3 days timeline which they do not conform to. surprised there are no SLA and no timelines that Pearson folks can commit -

I can provide additional information specific to my complaint if it means getting some response.

Thank you.

Hello OfficialGMAT,
Following my previous post here: https://gmatclub.com/forum/unable-to-ac ... l#p1883938
and
following recommendations to post queries to you directly,
I look forward to your help in expediting resolution ( been going back and forth with the MBA Store customer care for > 1.5weeks) to no avail
Thank you

Can I install the Gmac Exam Pack1 that I bought for 50$ on 2 laptops?
The laptop that I used to install earlier malfunctions now and therefore I need to use on other laptop.

Please guide.

I hope you can get some help here. I've seen students who've faced the same problem, and I agree that it's not a very customer friendly move on their part. Hopefully these problems will not occur after GMATPrep moves online.

It is a weekend here but if you don't hear back in 24 hrs, please PM me and I will escalate. Thank you.

Posted from my mobile device

Thank you bb.
No response yet.
PM-ed you.
Much Gratitude.._/\_

Thanks for the update, but not received any followup response yet - my issue still remains un resolved.
And I am not sure when gmatprep moves online - and even if so, people who bought content previously, should be able to make use of the same.

I am no longer active in this forum.

as an update, i checked the change logs:
"2.4.323 - March 2016
* Added a support of Exam Pack 2
* Introduced support of Windows 10, Mac OS X 10.10 and 10.11
* Upgraded to AIR 21
* Updated question explanations"

It clearly shows no support for mac o Sierra which is OS 10.12
I wonder what @OffiicalGMAT has to say about it bb?

dreamsfulfilled Any responses from GMAC, I am having a similar problem. I am using mac osx sierra 10.12.5 and today I found out gmat exampack1 and questionpack1 got deactivated on their own. When I try to activate them again, it says "the license code has already been used".

Hi

I just bought exam pack 2 and my exam is in 2 weeks. Ive already downloaded the latest gmat prep software. When i try to activate exam pack 2 i get the error "the license number you have entered is not valid for this product. None of your customer reps have been replying to me and im very frustrated with the service. Pls help me fix this asap.
Thanks.

Today I also tried installing gmat-prep app, along with exampack1 and questionpack1, to another computer that runs Windows, but I got the same error "the license has already been used" when I tried to activate them. I don't know what to do, already sent an email to gmat and no reply so far.

Hi GMAC team,

This may be the stupidest question you have seen. But, I can't afford to take any risk and hence asking this question

Name in my exam application is all correct as far as the order is concerned and it matches with my ID proof. However, my ID proof contains the name all in upper case letters. But by mistake I have entered my name using both upper case and lower case letters in my exam application. Is this okay?

I wanted to be sure so that I could avoid facing any surprises on the exam day

Hi team,

I just gave my mock 1 exam and i am not able to see my score. All that i am getting is Status Finished and No score. It is really frustrating with 3 hours of time and effort going haywire like this. Please please please help to sort thisout. I need to see my score as i dont have much days left for my exam and today was the only day that i could do in peace a mock .It really bad that it turned out in this way. !

Hey

I was supposed to take my GMAT on Aug 11 but I was not allowed to because there was a small name mismatch. I had used "xxxx. T" where T is an initial and that is how my name is written in all my IDs except in my passport where it is just "xxxx" and expansion of 'T' is written separately under 'surname'. I got so disheartened to hear that I would not be writing the exam after preparing for months. Any advice on what to do from here, keeping in my mind the triviality of my issue here? :/

Hi bb

Off late I did not find much response from OfficialGMAT
and hence thought of bringing it your notice. Also we could discuss recent unpleasant experience of candidates at centers here if it would make sense.

WR,
Arpit

Dear GMAT Team,

I have taken my GMAT exam on 31st august 2017.

I have not yet received my official GMAT score report even though it's been 20 days since I gave exam.
I request you to please look into the matter and send my official score report at the earliest.
Please revert and let me know what is the issue?

Also if anyone has faced similar issues and has received the official score after 20 days,please comment and help! I am really worried!