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anu8787
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Post Your Questions to GMAC Official Representative Here 27 Feb 2017, 23:21
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I had raised a complaint regarding inappropriate testing conditions at the test center. I received an automated response, stating that an incidence has been raised. I was provided with an incident no. 208402495. It has been a month since then. I did not receive any feedback on the matter. Moreover, I have not been provided with an official score report. I took the test on 25th January,2017. I tried contacting on the Indian customer care no +91-120 439 7830, but the IVRS does not respond to any input.
Now since I want to book my test for 9th March, 2017, how will I be compensated if the issue gets resolved in my favor at a later stage?
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Post Your Questions to GMAC Official Representative Here Updated on: 20 Jun 2017, 14:27
Originally posted by bb on 20 Mar 2017, 13:59.
Last edited by bb on 20 Jun 2017, 14:27, edited 1 time in total.
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This topic was previously locked From March 2017 through June 20, 2017
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bb
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Post Your Questions to GMAC Official Representative Here 20 Jun 2017, 11:36
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I am happy to announce that the OfficialGMAT is officially back on GMAT Club and I am opening this discussion back up for posts, questions, and comments. Thank you very much and a very warm welcome back to OfficialGMAT!

Best Regards
BB
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shiva1009
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Post Your Questions to GMAC Official Representative Here 28 Jun 2017, 01:10
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Hello #OfficialGMAT

I gave my GMAT exam on 13-May-2017 and have not received my official score report yet.It has been 45 days.

I contacted the GMAT customer care centre on 5-June-2017 since I did not receive my GMAT score by email or on the official website within 20 days (as promised by GMAC). I was asked the following questions:

1. Did I face any technical difficulties?
- NO

2. Did I receive my unofficial score?
- Yes.

A case number 00655572 was issued and I was assured that a technical team will resolve my case within 5 business working days.
I contacted again after 5 business days on 12-June and I was surprised that no action has been taken on my case.

Since then, I have been contacting the GMAT customer care through phone and email every 2-3 days and I am getting the same reply that the case is under review and I would be contacted by the team in the next 2-3 days.

I want to understand what is the required escalation mechanism to raise this issue. I have applications deadline to meet and it is hard to comprehend that an institute like PearsonVUE & GMAC offers such poor service

I am stuck with my application process and goes without saying that It is such stress during the time when I am already juggling with office and application processes of different colleges.

How soon can I expect a turnaround on the status? They always revert with 2-3 days timeline which they do not conform to. surprised there are no SLA and no timelines that Pearson folks can commit -

I can provide additional information specific to my complaint if it means getting some response.

Thank you.
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Post Your Questions to GMAC Official Representative Here 08 Jul 2017, 10:44
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Hello OfficialGMAT,
Following my previous post here: https://gmatclub.com/forum/unable-to-ac ... l#p1883938
and
following recommendations to post queries to you directly,
I look forward to your help in expediting resolution ( been going back and forth with the MBA Store customer care for > 1.5weeks) to no avail :(
Thank you
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Post Your Questions to GMAC Official Representative Here 09 Jul 2017, 09:28
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Can I install the Gmac Exam Pack1 that I bought for 50$ on 2 laptops?
The laptop that I used to install earlier malfunctions now and therefore I need to use on other laptop.

Please guide.
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AjiteshArun
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Post Your Questions to GMAC Official Representative Here 09 Jul 2017, 21:36
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dreamsfulfilled
Hello OfficialGMAT,
Following my previous post here: https://gmatclub.com/forum/unable-to-ac ... l#p1883938
and
following recommendations to post queries to you directly,
I look forward to your help in expediting resolution ( been going back and forth with the MBA Store customer care for > 1.5weeks) to no avail :(
Thank you
Show more
I hope you can get some help here. I've seen students who've faced the same problem, and I agree that it's not a very customer friendly move on their part. Hopefully these problems will not occur after GMATPrep moves online.
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Post Your Questions to GMAC Official Representative Here 09 Jul 2017, 21:43
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It is a weekend here but if you don't hear back in 24 hrs, please PM me and I will escalate. Thank you.

Posted from my mobile device
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dreamsfulfilled
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Post Your Questions to GMAC Official Representative Here 10 Jul 2017, 23:01
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bb
It is a weekend here but if you don't hear back in 24 hrs, please PM me and I will escalate. Thank you.

Posted from my mobile device
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Thank you bb.
No response yet.
PM-ed you.
Much Gratitude.._/\_
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dreamsfulfilled
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Post Your Questions to GMAC Official Representative Here 10 Jul 2017, 23:02
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AjiteshArun
dreamsfulfilled
Hello OfficialGMAT,
Following my previous post here: https://gmatclub.com/forum/unable-to-ac ... l#p1883938
and
following recommendations to post queries to you directly,
I look forward to your help in expediting resolution ( been going back and forth with the MBA Store customer care for > 1.5weeks) to no avail :(
Thank you
I hope you can get some help here. I've seen students who've faced the same problem, and I agree that it's not a very customer friendly move on their part. Hopefully these problems will not occur after GMATPrep moves online.
Show more

Thanks for the update, but not received any followup response yet - my issue still remains un resolved.
And I am not sure when gmatprep moves online - and even if so, people who bought content previously, should be able to make use of the same.
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Post Your Questions to GMAC Official Representative Here Updated on: 18 Aug 2023, 18:08
Originally posted by dabral on 11 Jul 2017, 08:20.
Last edited by dabral on 18 Aug 2023, 18:08, edited 1 time in total.
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I am no longer active in this forum.
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dreamsfulfilled
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Post Your Questions to GMAC Official Representative Here 11 Jul 2017, 10:05
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dreamsfulfilled
bb
It is a weekend here but if you don't hear back in 24 hrs, please PM me and I will escalate. Thank you.

Posted from my mobile device
Thank you bb.
No response yet.
PM-ed you.
Much Gratitude.._/\_
Show more

as an update, i checked the change logs:
"2.4.323 - March 2016
* Added a support of Exam Pack 2
* Introduced support of Windows 10, Mac OS X 10.10 and 10.11
* Upgraded to AIR 21
* Updated question explanations"

It clearly shows no support for mac o Sierra which is OS 10.12
I wonder what @OffiicalGMAT has to say about it bb?
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Post Your Questions to GMAC Official Representative Here 13 Jul 2017, 19:40
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dreamsfulfilled Any responses from GMAC, I am having a similar problem. I am using mac osx sierra 10.12.5 and today I found out gmat exampack1 and questionpack1 got deactivated on their own. When I try to activate them again, it says "the license code has already been used".
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Post Your Questions to GMAC Official Representative Here 14 Jul 2017, 22:08
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Hi

I just bought exam pack 2 and my exam is in 2 weeks. Ive already downloaded the latest gmat prep software. When i try to activate exam pack 2 i get the error "the license number you have entered is not valid for this product. None of your customer reps have been replying to me and im very frustrated with the service. Pls help me fix this asap.
Thanks.
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Post Your Questions to GMAC Official Representative Here 14 Jul 2017, 22:15
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Today I also tried installing gmat-prep app, along with exampack1 and questionpack1, to another computer that runs Windows, but I got the same error "the license has already been used" when I tried to activate them. I don't know what to do, already sent an email to gmat and no reply so far.
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Post Your Questions to GMAC Official Representative Here 03 Aug 2017, 09:14
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Hi GMAC team,

This may be the stupidest question you have seen. But, I can't afford to take any risk and hence asking this question

Name in my exam application is all correct as far as the order is concerned and it matches with my ID proof. However, my ID proof contains the name all in upper case letters. But by mistake I have entered my name using both upper case and lower case letters in my exam application. Is this okay?

I wanted to be sure so that I could avoid facing any surprises on the exam day
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Post Your Questions to GMAC Official Representative Here 12 Aug 2017, 07:37
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Hi team,

I just gave my mock 1 exam and i am not able to see my score. All that i am getting is Status Finished and No score. It is really frustrating with 3 hours of time and effort going haywire like this. Please please please help to sort thisout. I need to see my score as i dont have much days left for my exam and today was the only day that i could do in peace a mock .It really bad that it turned out in this way. !
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Post Your Questions to GMAC Official Representative Here 15 Aug 2017, 00:07
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Hey

I was supposed to take my GMAT on Aug 11 but I was not allowed to because there was a small name mismatch. I had used "xxxx. T" where T is an initial and that is how my name is written in all my IDs except in my passport where it is just "xxxx" and expansion of 'T' is written separately under 'surname'. I got so disheartened to hear that I would not be writing the exam after preparing for months. Any advice on what to do from here, keeping in my mind the triviality of my issue here? :/
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Post Your Questions to GMAC Official Representative Here 21 Aug 2017, 02:17
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Hi bb

Off late I did not find much response from OfficialGMAT
and hence thought of bringing it your notice. Also we could discuss recent unpleasant experience of candidates at centers here if it would make sense.

WR,
Arpit
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Post Your Questions to GMAC Official Representative Here 20 Sep 2017, 01:57
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Dear GMAT Team,

I have taken my GMAT exam on 31st august 2017.

I have not yet received my official GMAT score report even though it's been 20 days since I gave exam.
I request you to please look into the matter and send my official score report at the earliest.
Please revert and let me know what is the issue?

Also if anyone has faced similar issues and has received the official score after 20 days,please comment and help! I am really worried!
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