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Post Your Questions to GMAC Official Representative Here

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Joined: 04 Jun 2012
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 11 Apr 2016, 06:32
mvictor wrote:
OfficialGMAT wrote:
mvictor wrote:
Hi Jeremy,

I have scheduled my exam; payment has been processed; I received a confirmation email. Nonetheless, on mba.com I see the message: You do not have any exams scheduled.

Is it smth normal? I've been trying to reach GMAC directly, but since today is saturday..no one is available..


Hello,

That is not normal. Your scheduled exam should show up in your account. Please contact us directly at customercare@mba.com with your details and information so we can confirm your appointment.

Thanks,
Jeremy


Thanks Jeremy,

I got confirmation this morning. I believe it should be smth related to the fact that I registered during the weekend. Now my test shows up in the upcoming exams.


Great. I'm glad to hear you're all set. If there's anything else we can help with, please let me know. Good luck with your preparation and on your exam. Keep us posted!

Jeremy
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 11 Apr 2016, 06:35
OfficialGMAT wrote:

Great. I'm glad to hear you're all set. If there's anything else we can help with, please let me know. Good luck with your preparation and on your exam. Keep us posted!

Jeremy


Thanks Jeremy for the words of encouragement. I know that this time, I'm going to beat the exam :)
Little bit disappointed not to receive an invite to take the exam in a different structure, but it won't be a problem anyways :)

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 29 Apr 2016, 08:58
I have a question for a GMAT official representative.

Yesterday I purchased a ESR and received the code per email. I followed the instructions in the email... logged into my account at MBA and so forth... but there is no place next to my exam where I can enter the code to obtain my ESR.

It has been 2 days since I took the exam so it should be available right? Your website says that it is possible to purchase ESR for canceled exams but someone else has now told that there have been problems for people before to obtain their ESR when they had canceled their scores.

(I canceled my score as well)

I emailed GMAT but didn't receive a response. I then tried to call customer service but when I heard that it costs 10 dollars to get help with customer service I hung up again.
Can someone please tell me how and where I can enter the code for my ESR that I paid for?

Thank you.

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 02 May 2016, 00:58
This is with reference to incidence number 207810934 raised by proctor at Pearson center.

I appeared for the GMAT exam on 13 April 2016 at 1.00 PM at
PEARSON PROFESSIONAL CENTERS-MUMBAI , BUILDING NO.9, 1ST FLOOR , SOLITAIRE CORPORATE PARK,167, ANDHERI, J B NAGAR LINK RD,CHAKALA,ANDHERI(EAST), MUMBAI, MAHARASHTRA 400093, INDIA

Incidence description :

During the Quantitative section, on question 32 when I selected an answer choice and clicked on Next, the exam gave me me the message "You cannot continue without answering the question". I tried multiple times to submit the answer but it gave me the same prompt. After few attempts the exam progressed. Again at question 35, I faced the same issue. As I was running out of time, I raised my hand and signaled the proctor to show her the problem.

The proctor arrived and she also witnessed the problem, where even after selecting an answer, the exam was not allowing to confirm/submit an answer. At this moment the quantitative section timed out.

The proctor asked me to step out of the exam hall. She confirmed that she witnessed the issue and that she will file an incidence report. I asked if I could abort the exam but the proctor insisted that I should continue the exam. TO RESPECT GMAC, PEARSON POLICIES AND THE PROCTOR'S DECISION I CONTINUED WITH EXAM.

At this moment, I was terribly disturbed, anxious and stressed over the issue and uncertainty of the exam. Around 3-4 minutes of my break time was used for the discussion of the issue with the proctor. As a result of this, I could hardly focus on the verbal section. This resulted in a very poor performance.

At the end the exam, I cancelled the test scores as I felt that the exam attempt was unfair. The proctor told me that they have raised the incidence and assured me that the details of the incidence have been filed and that I am likely to get a re-schedule. It was a terrible exam experience.

Review response :

When I contacted customer service through phone, on 13th April and 19th April 2016 to get an update on the incidence, I was told that the issue has been raised and that the exam is under review.

On 24th April 2016, I was informed through an email that there was no exam error or time loss and all items were presented and recorded.

THIS REVIEW OUTCOME IS INCORRECT AS I DID NOT GET AN OPPORTUNITY TO ANSWER QUANTITATIVE SECTION QUESTIONS 35, 36 and 37. THERE WAS TIME LOSS TO DISPLAY THE ISSUE TO PROCTOR AND IN VARIOUS UNSUCCESSFUL ATTEMPTS TO SUBMIT ANSWERS.

RESOLUTION request :

I sincerely request GMAC/Pearson to please CANCEL / DELETE this exam attempt and provide me with a new attempt.

I wish to apply to business schools soon. I will lose considerable amount of time during this period.

GMAC/Pearson - PLEASE PROVIDE ME JUSTICE FOR THIS AND ALLOW ME TO ATTEMPT THE EXAM AGAIN AT THE EARLIEST. I AM BEARING THE CONSEQUENCES OF A FAULT WHICH WAS NOT IN MY CONTROL. Please do the needful and please provide allow me to schedule the GMAT exam at the earliest.

Thanks & Regards,
Akshay Shirole
Senior Project Manager

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 02 May 2016, 14:12
Silviax wrote:
I have a question for a GMAT official representative.

Yesterday I purchased a ESR and received the code per email. I followed the instructions in the email... logged into my account at MBA and so forth... but there is no place next to my exam where I can enter the code to obtain my ESR.

It has been 2 days since I took the exam so it should be available right? Your website says that it is possible to purchase ESR for canceled exams but someone else has now told that there have been problems for people before to obtain their ESR when they had canceled their scores.

(I canceled my score as well)

I emailed GMAT but didn't receive a response. I then tried to call customer service but when I heard that it costs 10 dollars to get help with customer service I hung up again.
Can someone please tell me how and where I can enter the code for my ESR that I paid for?

Thank you.


Could you please send the email address you used on mba.com or your GMAT ID number via a private message so that we can look further into this issue?
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 07 May 2016, 09:47
Hello,

I took my exam on 5/3 and "status" for the test is just blank. Should this having anything under it or is it normal for it to be blank before anything has been graded? Also, if I order the ESR now, will it actually show me results or do I have to wait for the official report to be sent?

Thanks

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New post 09 May 2016, 07:03
gmatdad111 wrote:
Hello,

I took my exam on 5/3 and "status" for the test is just blank. Should this having anything under it or is it normal for it to be blank before anything has been graded? Also, if I order the ESR now, will it actually show me results or do I have to wait for the official report to be sent?

Thanks


Could you please send your issue, along with your login email and GMAT ID to socialmedia@mba.com for further assistance on this? The Customer Care team there is expecting your message.

Thank you,
Jeremy
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 09 May 2016, 07:33
Hi Jeremy

I have a question re your newest product: the Exam Pack 2. The description in my invoice tells that "GMATPrep® Exam Pack 2...includes two additional full-length computer adaptive practice exams with all-new questions and score report summaries to help you focus your efforts.".

I have taken Cat 5 and have encountered actually old and ancient gmat prep questions that available here on the GMAT club which means that they were released long ago in previous product issues. If you want I can attach screenshots and links to the respective GC threads.

Can you kindly comment please?
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New post 10 May 2016, 04:55
shasadou wrote:
Hi Jeremy

I have a question re your newest product: the Exam Pack 2. The description in my invoice tells that "GMATPrep® Exam Pack 2...includes two additional full-length computer adaptive practice exams with all-new questions and score report summaries to help you focus your efforts.".

I have taken Cat 5 and have encountered actually old and ancient gmat prep questions that available here on the GMAT club which means that they were released long ago in previous product issues. If you want I can attach screenshots and links to the respective GC threads.

Can you kindly comment please?


Thank you for reaching out. All of the questions should indeed be unique to this exam pack. So, if you found some that you feel are not, could you please send us some screenshots and links so we can follow up and make sure everything is set up properly and as intended?

Thanks,
Jeremy
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 10 May 2016, 05:48
OfficialGMAT wrote:
shasadou wrote:
Hi Jeremy

I have a question re your newest product: the Exam Pack 2. The description in my invoice tells that "GMATPrep® Exam Pack 2...includes two additional full-length computer adaptive practice exams with all-new questions and score report summaries to help you focus your efforts.".

I have taken Cat 5 and have encountered actually old and ancient gmat prep questions that available here on the GMAT club which means that they were released long ago in previous product issues. If you want I can attach screenshots and links to the respective GC threads.

Can you kindly comment please?


Thank you for reaching out. All of the questions should indeed be unique to this exam pack. So, if you found some that you feel are not, could you please send us some screenshots and links so we can follow up and make sure everything is set up properly and as intended?

Thanks,
Jeremy


yep sure

1. Permutation. I spotted one in quant though I have not rechecked the rest. Initially this question appeared on GC in 2008 a-certain-company-assigns-employees-to-offices-in-such-a-way-58187.html

2. CR 2006 unprecedented-industrial-growth-in-the-country-of-remo-has-36936.html

3. CR 2004 a-diet-high-in-saturated-fats-increases-a-person-s-risk-of-9902.html

4. Another CR 2008 five-years-ago-as-part-of-a-plan-to-encourage-citizens-of-63930.html

I am sure there are also other "not fresh" questions in the pool.
Attachments

File comment: 4
Another CR 2008.png
Another CR 2008.png [ 651.39 KiB | Viewed 1251 times ]

File comment: 3
CR 2004.png
CR 2004.png [ 653.14 KiB | Viewed 1251 times ]

File comment: 2
CR 2006.png
CR 2006.png [ 649.72 KiB | Viewed 1254 times ]

File comment: 1
permutation.png
permutation.png [ 631.03 KiB | Viewed 1248 times ]


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Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 17 May 2016, 23:22
OfficialGMAT , I made another thread with the following query and was referred to this one for the official answer.

When you sends your scores to a school, does this give them access only to all your GMAT scores up until that point or to both your past and (potential) future scores?

Example: If a candidate has taken the GMAT once and sent the scores to 5 schools, then decides to take it again would he/she need to re-send the scores to those 5 schools again so that they receive his latest set of scores?

I'm basically trying to verify the information given in the following article as I've heard/read support for both answers.
https://www.mbamission.com/blog/2012/06/02/gmat-impact-how-does-sending-scores-really-work/

Basically the article says that after sending your scores to a school, they receive access to a score database which displays your entire scoring history, so if I took the test once and sent to School A, then took it a second time and didn't send to School A, School A would be able to see both scores as long as they checked after I took the test a second time. This means that I should send to 5X different schools, with X being the number of times I've sat the exam, and avoid paying any additional score report fees.

Thanks.

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 18 May 2016, 13:38
lamderson wrote:
OfficialGMAT , I made another thread with the following query and was referred to this one for the official answer.

When you sends your scores to a school, does this give them access only to all your GMAT scores up until that point or to both your past and (potential) future scores?

Example: If a candidate has taken the GMAT once and sent the scores to 5 schools, then decides to take it again would he/she need to re-send the scores to those 5 schools again so that they receive his latest set of scores?

I'm basically trying to verify the information given in the following article as I've heard/read support for both answers.
https://www.mbamission.com/blog/2012/06/02/gmat-impact-how-does-sending-scores-really-work/

Basically the article says that after sending your scores to a school, they receive access to a score database which displays your entire scoring history, so if I took the test once and sent to School A, then took it a second time and didn't send to School A, School A would be able to see both scores as long as they checked after I took the test a second time. This means that I should send to 5X different schools, with X being the number of times I've sat the exam, and avoid paying any additional score report fees.

Thanks.


When you send your scores to a school, they receive the scores from the exam you sent, and the scores from any previous exams. If you take it again, after sending your scores, your new scores will not be sent to previously selected schools.

For example, if you tested in January and sent your scores to School A and School B, then tested again in March and sent your scores to School B and School C, the following would happen:

School A will only receive the January scores
School B will receive the January scores and then a new record with the March scores
School C will receive both the January and March scores

If you have any further questions regarding this, please contact socialmedia@mba.com.

Thanks,
Jeremy
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 19 May 2016, 19:51
OfficialGMAT how soon after my EXAM does the cancel score option appear on my mba.com page?

Also, how soon after my exam will my ESR be ready? I gave the exam today about 8 hours back, and then bought the ESR.

Thank you.

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New post 23 May 2016, 06:25
shadowfax1 wrote:
OfficialGMAT how soon after my EXAM does the cancel score option appear on my mba.com page?

Also, how soon after my exam will my ESR be ready? I gave the exam today about 8 hours back, and then bought the ESR.

Thank you.


The ESR will be available within 48 hours of the exam. And the Cancel link usually displays within 1 or 2 hours of completing your GMAT exam. However, depending on your test center, it may take up to 24 hours in some cases. Please let me know if you have any trouble with either of these features.
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 11 Jun 2016, 19:24
Hi Jeremy,

I recently bought Exam Pack 1 (Exams 3 & 4) and Exam Pack 2 (Exams 5 & 6), along with the question set. ($117 approx)

I gave the two free exams that come with the software and they worked just fine. However, while giving Exam 3 from Exam Pack 1, my test crashed while I was midway through the Verbal section. I had no option but to restart the software and it showed me that Exam 3 and 4 have not been taken as yet. So now I am forced to take the exam again. (I am using a Mac and both my Mac software and the GMAT software are up-to-date)

Now I know that since I have finished an entire Quant section (Exam 3), there is a very good chance that I might see some of the questions again when I retake Exam 3, and I might see some new ones, since Exam 3 and 4 use the same question database. This effectively means that both Exam 3 and 4 are ruined, since I will be seeing a mix of new questions and repeats in each of the two exams. Thus, both my scores will not really be an indicator of what I can expect on test day.

It is well known that GMATPrep questions are by far, the most valuable in the market, in terms of relevance. However, it is no secret that all the official material is quite expensive. I am extremely disappointed with what has happened here, and honestly, I’m pretty sure there’s not much that can be done to help my case, except take the tests again. Either way, I felt obligated to raise awareness about the issue, while simultaneously hoping that you have some sort of system in place to placate a customer who has faced issues such as the one I have.

Moreover, I am sincerely hoping that I do not face these issues in Exam Pack 2 (Exams 5 & 6).

Awaiting your reply,
Deepak

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 15 Jun 2016, 07:41
I apologize for any inconvenience you have experienced. There are no known bugs that would cause the software to crash. Unfortunately, if the practice test was not completed when you ended the session, a score will not generate. We do not have the ability to retrieve questions scores from a practice exam that has not been completed. You will have to retake the practice tests to receive a score. If you started with Exam 1, I would advise that you begin with Exam 2, so that you will not receive repeat questions. In most cases, this issue occurs because candidates may not be running the latest version of the GMATPrep software, v2.4.323. In order to use the Exam Packs, you must be running the latest version of the GMATPrep software. If you are still experiencing issues, please contact me directly at gmatprep@mba.com, I will gladly take a look into your issue.

Regards,

Abdul
Customer Care Team
Graduate Management Admission Council® (GMAC®)
gmat.com | mba.com




dpac3 wrote:
Hi Jeremy,

I recently bought Exam Pack 1 (Exams 3 & 4) and Exam Pack 2 (Exams 5 & 6), along with the question set. ($117 approx)

I gave the two free exams that come with the software and they worked just fine. However, while giving Exam 3 from Exam Pack 1, my test crashed while I was midway through the Verbal section. I had no option but to restart the software and it showed me that Exam 3 and 4 have not been taken as yet. So now I am forced to take the exam again. (I am using a Mac and both my Mac software and the GMAT software are up-to-date)

Now I know that since I have finished an entire Quant section (Exam 3), there is a very good chance that I might see some of the questions again when I retake Exam 3, and I might see some new ones, since Exam 3 and 4 use the same question database. This effectively means that both Exam 3 and 4 are ruined, since I will be seeing a mix of new questions and repeats in each of the two exams. Thus, both my scores will not really be an indicator of what I can expect on test day.

It is well known that GMATPrep questions are by far, the most valuable in the market, in terms of relevance. However, it is no secret that all the official material is quite expensive. I am extremely disappointed with what has happened here, and honestly, I’m pretty sure there’s not much that can be done to help my case, except take the tests again. Either way, I felt obligated to raise awareness about the issue, while simultaneously hoping that you have some sort of system in place to placate a customer who has faced issues such as the one I have.

Moreover, I am sincerely hoping that I do not face these issues in Exam Pack 2 (Exams 5 & 6).

Awaiting your reply,
Deepak

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 18 Jun 2016, 01:58
Dear all
I purchased GMAT Official Guide 2016 and Verbal Review 2016. I could use online materials of these books smoothly before. However, recently I cannot start it. I can make log in and select materials and mode, ie exam mode or practice mode. I can push start button. After that, standby screen, like attached a file, comes. However, exam or practice does not start. I waited more than few hours but standby screen did not change. I did log out and retried many times. But I faced same problem every time for both materials. My network environment is well. Please let me know how to solve this problem. Thanks
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New post 20 Jun 2016, 09:47
I apologize for the inconvenience. However the site is down due to maintenance and should be back up shortly. You will have to contact Wiley for further assistance at http://wiley.custhelp.com or call Wiley at: +1-800-762-2974 (U.S.), +1-317-572-3994 (international).

Regards,

Abdul

CHIU wrote:
Dear all
I purchased GMAT Official Guide 2016 and Verbal Review 2016. I could use online materials of these books smoothly before. However, recently I cannot start it. I can make log in and select materials and mode, ie exam mode or practice mode. I can push start button. After that, standby screen, like attached a file, comes. However, exam or practice does not start. I waited more than few hours but standby screen did not change. I did log out and retried many times. But I faced same problem every time for both materials. My network environment is well. Please let me know how to solve this problem. Thanks

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 26 Jun 2016, 17:13
Hi,

I have one doubt regarding cancellation of scores.

If I cancel my score within 72 hours, I am aware that my cancelled score will not be there on my score report as per the recent changes. But mba site says that AWA scores are not included in this feature as they are not part of unofficial score. And further says that those score are reported on official score report sent to schools.


"Analytical Writing Assessment scores are not included in this feature since they are not included on unofficial score reports available immediately. These score are reported on official score reports delivered within 20 days of your exam." - content from site as I was not able to paste the screenshot.

This means that schools will get AWA scores for all my attempts and thus will get to know about my total number of attempts (coz then only, they can get AWA score score right?).

Please help me with this confusion.
Is it possible that I cancel my score my scores and school won't get to know at all that I took that attempt and thus won't get to know about my total number of attempts?

Your response will be very helpful.

Thanks.

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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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RoadToGmat wrote:
"Analytical Writing Assessment scores are not included in this feature since they are not included on unofficial score reports available immediately. These score are reported on official score reports delivered within 20 days of your exam." - content from site as I was not able to paste the screenshot.

This means that schools will get AWA scores for all my attempts and thus will get to know about my total number of attempts (coz then only, they can get AWA score score right?).
Abdul can confirm, but this question is relatively straightforward.

I think you were looking at information about the score preview feature. You won't know your AWA score when (if) you cancel, and none of those scores will ever be visible to schools. Nor will schools get to know that you took the GMAT. And this will change only if you choose to reinstate a canceled score.
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Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 26 Jun 2016, 19:20

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