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11 Jan 2017, 06:45
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Dear all, since I learned a lot from this forum, it is time for me to give back so hopefully, nobody experiences the same thing as I did.
I am a Canadian permanent resident, and I thought I could get in with a driver's license or my other government IDs. I showed up at the center 1 hour earlier just to make sure I can be there on time, and they told me to come back 20 min to the exam. I told her I just want to check that everything is alright and she told me that I cannot get in without my passport, I called the GMAT service number and was on the phone for 1 hour 25 minutes (ridiculously slow service with not bright customer service). Basically, they told me it is a lost cause and I have to go home.
I called the GMAT center a few times more ( each time I was on the phone between 40 minutes and 1 hour 30 minutes, few times they hung up mid-conversation) and they finally decided that Permanent resident card is acceptable ( It is clearly written on their website that it should be acceptable). Please make sure that you have all the facts and check your ID requirement before entering the exam center. And if possible tell me how I can complain about the long waiting times and nonchalant behavior of the phone operators? I swear I got few different answers each time and each time you ask them a question they put you on hold for 30 minutes before answering a very simple question.
I am a Canadian permanent resident, and I thought I could get in with a driver's license or my other government IDs. I showed up at the center 1 hour earlier just to make sure I can be there on time, and they told me to come back 20 min to the exam. I told her I just want to check that everything is alright and she told me that I cannot get in without my passport, I called the GMAT service number and was on the phone for 1 hour 25 minutes (ridiculously slow service with not bright customer service). Basically, they told me it is a lost cause and I have to go home.
I called the GMAT center a few times more ( each time I was on the phone between 40 minutes and 1 hour 30 minutes, few times they hung up mid-conversation) and they finally decided that Permanent resident card is acceptable ( It is clearly written on their website that it should be acceptable). Please make sure that you have all the facts and check your ID requirement before entering the exam center. And if possible tell me how I can complain about the long waiting times and nonchalant behavior of the phone operators? I swear I got few different answers each time and each time you ask them a question they put you on hold for 30 minutes before answering a very simple question.
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18 Jan 2017, 22:15
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Ugh -- that's awful. I'm sorry that you had to go through all of that. I can't say that I've heard of that exact problem before, but I know quite a few test-takers that have had horrendous customer service experiences with GMAC lately. Hopefully they'll clean up their act -- in your case, it really shouldn't have happened the way that it did.
Good luck with your retake! You deserve some wonderful GMAT karma.
Good luck with your retake! You deserve some wonderful GMAT karma.
parnazi
Joined: 13 Dec 2016
Last visit: 07 Feb 2017
Posts: 2
Own Kudos:
Given Kudos: 1
Location: Canada
Schools: HEC Montreal '19
GMAT 1: 670 Q47 V37
GPA: 3.75
19 Jan 2017, 06:48
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GMATNinja
Thank you very much GMAT Ninja.. I called the next morning and the first guy who picked up said that he needs time to reboot his computer and their systems are down, then I asked him to transfer me and he said he will after 30 min on the line, he said that his system is not rebooting and he will transfer me (which I thought that is what he was doing for the last 30 min) then after 5 min he picked up again and he said it is not rebooting the transferred me to someone who said that I should have no problem getting in with my PR card. And I have to send them a proof saying that my passport was in the embassy to get my money back ( Which I have a no way of doing this). For 340 CAD for the exam I was expecting a much higher budget company.
