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GMAC/Pearson is an absolute pain and a nightmare.

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SangamJena
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GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   23 Jun 2022, 00:52
Hello All

I had booked an exam on May 5th 2022 and that was my 5th attempt. But 2 exam were cancelled before that: one Online & another offline cause of external factors, but it seems like they are still active exams in my account, because of that now I cannot book another exam. (Registration Limit Reached).

Now, after a lot of back and forth with the Person Vue people the $10 fee for booking via customer support was waived off, I was very happy to know that as I wanted to give the second attempt as soon as possible, but the problem continues.

The problem is that Pearson people are not able to transfer my call to payments team as I have an Indian Number, the reasoning does not make any sense. They are also not giving me the payments team number. So I am sitting ducks for them to call me back and I have already lost 2 dates and the latest available is for 7th July, which will be very soon booked as they are taking forever to call back.nI am pondering on how they take $200 and provide such **** service.

One customer support person gave a number mentioning that it was of Payments team. Guess what, it was the same number that I was calling on. Such is the support system.

The frustration has got me to look at GRE as an option as I want to apply for R1 and hot having a great score does impact my planning.

Can any one please help me any email or contact whom I can email and get the issue fixed and the nightmare to end

TIA.
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AjiteshArun
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Re: GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   23 Jun 2022, 18:52
Expert Reply
SangamJena wrote:
I had booked an exam on May 5th 2022 and that was my 5th attempt. But 2 exam were cancelled before that: one Online & another offline cause of external factors, but it seems like they are still active exams in my account, because of that now I cannot book another exam. (Registration Limit Reached).

Now, after a lot of back and forth with the Person Vue people the $10 fee for booking via customer support was waived off, I was very happy to know that as I wanted to give the second attempt as soon as possible, but the problem continues.

Hi SangamJena,

Can you ask them to fix the information on your mba.com account? If they can do that, you can book an exam yourself, without going through the customer support people. Cheques are also allowed, but I don't know anyone who's tried that mode of payment.
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SangamJena
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Joined: 23 Jul 2020
Posts: 48
Own Kudos [?]: 43 [0]
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GMAT 1: 650 Q41 V38
GMAT 2: 720 Q48 V40
GRE 1: Q167 V161
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Re: GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   23 Jun 2022, 21:16
AjiteshArun wrote:
SangamJena wrote:
I had booked an exam on May 5th 2022 and that was my 5th attempt. But 2 exam were cancelled before that: one Online & another offline cause of external factors, but it seems like they are still active exams in my account, because of that now I cannot book another exam. (Registration Limit Reached).

Now, after a lot of back and forth with the Person Vue people the $10 fee for booking via customer support was waived off, I was very happy to know that as I wanted to give the second attempt as soon as possible, but the problem continues.

Hi SangamJena,

Can you ask them to fix the information on your mba.com account? If they can do that, you can book an exam yourself, without going through the customer support people. Cheques are also allowed, but I don't know anyone who's tried that mode of payment.



I have asked that too, one exec said that they need to take upper level approval and something like that to get it fixed, which again does not make any sense.
I am going to call them today again at multiple times of the day. Cheque would be dependent on realisation and I am having trust issues with GMAC, I will try to get to it fixed through call or support. I do hope the suffering ends today.

Thank You for your reply though, appreciate it!
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AjiteshArun
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Joined: 15 Jul 2015
Posts: 5185
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Given Kudos: 633
Location: India
GMAT Focus 1:
715 Q83 V90 DI83
GMAT 1: 780 Q50 V51
GRE 1: Q170 V169
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Re: GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   24 Jun 2022, 20:06
Expert Reply
SangamJena wrote:
Thank You for your reply though, appreciate it!

You're welcome. Consider adding an update to this thread when you manage to sort this issue out, so that other test takers can benefit from your experience.
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SangamJena
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GRE 1: Q167 V161
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GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   26 Jun 2022, 22:21
AjiteshArun wrote:
You're welcome. Consider adding an update to this thread when you manage to sort this issue out, so that other test takers can benefit from your experience.



Hello,

I finally managed to get through the customer support and my exam was booked for 7th July.

I asked them to speak with their payments while I am on call and give me a call, which is what they did Thankfully.
I have updated the email chain to fix my Portal so that I can book my exam when I please not to go through so many issues.

Let's hope my account gets fixed soon.
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ScottTargetTestPrep
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Re: GMAC/Pearson is an absolute pain and a nightmare. [#permalink] New post   27 Jul 2022, 09:38
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SangamJena wrote:
AjiteshArun wrote:
You're welcome. Consider adding an update to this thread when you manage to sort this issue out, so that other test takers can benefit from your experience.



Hello,

I finally managed to get through the customer support and my exam was booked for 7th July.

I asked them to speak with their payments while I am on call and give me a call, which is what they did Thankfully.
I have updated the email chain to fix my Portal so that I can book my exam when I please not to go through so many issues.

Let's hope my account gets fixed soon.


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Re: GMAC/Pearson is an absolute pain and a nightmare. [#permalink]
27 Jul 2022, 09:38

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