Hi all,
Just wanted to tell you all my experience with the GMAT Online exam.
I think everyone planning to take the Online exam should read this and be prepared.
Check-in:I scheduled my exam for 7.30 am, so I logged onto the exam at 7.15 am. The check-in took about 5-7 minutes, it was really easy.
However, one thing that was kind of nerve wracking was that I waited about 25 minutes after check-in for the exam to begin.
Also remember, while waiting, you're supposed to sit at your exam desk and obey all exam rules, and you don't know how long you will wait for. Added bonus was that the waiting screen says "we'll contact you via chat or a call if there are any issues" while waiting. And another nerve wracking thing is I had my phone on silent, far away and faced down, and because I didn't know what they meant with the chat feature (because there are no signs on the screen), I was really worried after 10-15 mintes that something was wrong, and they were calling me, and that I wasn't seeing their call.
Anyhow, after 25 minutes or so, the exam begin...
During the exam, first issue:The exam itself was a normal experience right up until the IR part (which is the last section)
During IR, I believe after my 5th question, the screen went darker and said "Connection lost, we're trying to reconnect" - I was horrified.
I waited 5 minutes or so with this msg, on the verge of crying.
After 5 minutes, I ran to my phone to call GMAT. I looked at my phone screen and no one had called me up until that point.
Because I was worried about my exam getting cancelled because I got my phone, I showed the webcam (which still said it was recording?) all the screens I was going through to reach GMAT's customer service phone number.
Right at that moment, my phone rang. The proctor was on the other side. He said "Why are you on your phone" and I started crying and explaining what had been happening.
Resolving the issue took like another 15 minutes. It was terrible, and until it was resolved, I didnt get any assurance that the issue could be resolved.
Moreover, (I'm not gonna go into the details of the issue resolution) the proctor was always on the phone with me and he was really kind but he had no idea how to resolve the issue, I ended up figuring it out myself...
During the exam, the second issue:I resumed my exam afterwards, but I was very stressed out.
Thankfully, the timer had stopped while we were trying to solve the issue so I hadn't official lost any precious minutes - just lost my entire concentration.
Anyway, during the last 2 questions of the IR section, the chat screen keep popping up and closing out the entire screen. IDK why this happened, but it popped up like 10 times and I had like 2 minutes for the last 2 questions.
After the exam:I called GMAT to ask if my exam was cancelled, they said it was not.
I'm still waiting to hear back regarding my score (it's only been 3 days, so that's normal) - got a 720
That was my experience. I would never take the Online exam ever again.
Best,
A
PS - Edited to include my score.