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powercut at testing center, mumbai june 1, '18 9am slot

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powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 01 Jun 2018, 06:44
Hi,

took a test today at the Mumbai center for the 9am slot, and midway through the quant section, there was a power cut which lasted till almost the end of the essay section.
If anyone took the test today morning 9am at the pearson center at solitaire park please respond and let me know, if there were any irregularities in their score, or if they got an unexpected score.
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ENEM

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Simple and handy template for CR: https://gmatclub.com/forum/simple-and-handy-template-for-cr-242255.html

simple template for more vs greater and fewer vs less: https://gmatclub.com/forum/simple-template-for-more-vs-greater-and-fewer-vs-less-242216.html

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Re: powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 01 Jun 2018, 15:21
1
ENEM wrote:
Hi,

took a test today at the Mumbai center for the 9am slot, and midway through the quant section, there was a power cut which lasted till almost the end of the essay section.
If anyone took the test today morning 9am at the pearson center at solitaire park please respond and let me know, if there were any irregularities in their score, or if they got an unexpected score.

Write a detailed e-mail to Pearson customer service with subject 'Attention: GMAT Complaints'. In all probability you'll get a free retake. I got one as well when I had an issue with my computer for about 5 mins or so.

Make sure you explain the issue properly and how it impacted your performance.
_________________

+1 kudos if you find this useful
GMAT 1: 750 (Q50; V40; IR 8; AWA 5.5)
Debrief: https://gmatclub.com/forum/first-attempt-750-q50-v40-ir-8-awa-245721.html

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Re: powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 06 Jun 2018, 19:35
nishantd88 wrote:
ENEM wrote:
Hi,

took a test today at the Mumbai center for the 9am slot, and midway through the quant section, there was a power cut which lasted till almost the end of the essay section.
If anyone took the test today morning 9am at the pearson center at solitaire park please respond and let me know, if there were any irregularities in their score, or if they got an unexpected score.

Write a detailed e-mail to Pearson customer service with subject 'Attention: GMAT Complaints'. In all probability you'll get a free retake. I got one as well when I had an issue with my computer for about 5 mins or so.

Make sure you explain the issue properly and how it impacted your performance.


nishantd88
I dropped them the email...it's been 5 days but they haven't responded yet...they said they'll reply in 3-5 days. How long did it take them to reply to you?
_________________

If you find my post useful, please give me a kudos.

Thank you.
Regards,
ENEM

If you wish to spend wisely on your gmat prep material, check my post titled: How to Spend Money On GMAT Material Wisely, link: https://gmatclub.com/forum/how-to-buy-gmat-material-wisely-tag-free-gmat-resources-236174.html

Simple and handy template for CR: https://gmatclub.com/forum/simple-and-handy-template-for-cr-242255.html

simple template for more vs greater and fewer vs less: https://gmatclub.com/forum/simple-template-for-more-vs-greater-and-fewer-vs-less-242216.html

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Re: powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 07 Jun 2018, 08:57
1
ENEM wrote:
I dropped them the email...it's been 5 days but they haven't responded yet...they said they'll reply in 3-5 days. How long did it take them to reply to you?

Funny thing......I checked the email chain and they didn't reply within 5 days in my case too......I wrote back to them again after 10 days "It is already well past the timeline you had mentioned (3-5 working days) but I haven't yet received a response."

Got a reply the next day with a free reschedule.

I'd suggest wait for a couple more days. Maybe on Monday you can shoot a follow-up mail.
_________________

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GMAT 1: 750 (Q50; V40; IR 8; AWA 5.5)
Debrief: https://gmatclub.com/forum/first-attempt-750-q50-v40-ir-8-awa-245721.html

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powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 07 Jun 2018, 20:02
nishantd88 wrote:
ENEM wrote:
I dropped them the email...it's been 5 days but they haven't responded yet...they said they'll reply in 3-5 days. How long did it take them to reply to you?

Funny thing......I checked the email chain and they didn't reply within 5 days in my case too......I wrote back to them again after 10 days "It is already well past the timeline you had mentioned (3-5 working days) but I haven't yet received a response."

Got a reply the next day with a free reschedule.

I'd suggest wait for a couple more days. Maybe on Monday you can shoot a follow-up mail.


Hi nishantd88

will you share the outline of the email you sent to them? I want to do my best to get a free retest...you can reword it if you like...I just want to understand the tone and style in which you wrote it...
_________________

If you find my post useful, please give me a kudos.

Thank you.
Regards,
ENEM

If you wish to spend wisely on your gmat prep material, check my post titled: How to Spend Money On GMAT Material Wisely, link: https://gmatclub.com/forum/how-to-buy-gmat-material-wisely-tag-free-gmat-resources-236174.html

Simple and handy template for CR: https://gmatclub.com/forum/simple-and-handy-template-for-cr-242255.html

simple template for more vs greater and fewer vs less: https://gmatclub.com/forum/simple-template-for-more-vs-greater-and-fewer-vs-less-242216.html

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Manager
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Joined: 29 Mar 2011
Posts: 160
Location: India
Concentration: Strategy, Finance
GMAT 1: 750 Q50 V40
WE: Management Consulting (Consulting)
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Re: powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 08 Jun 2018, 06:44
1
ENEM wrote:
will you share the outline of the email you sent to them? I want to do my best to get a free retest...you can reword it if you like...I just want to understand the tone and style in which you wrote it...


Dear Sir/Ma'am,

My name is XXXXXXXXXXXXXX, candidate ID XXXXXXXXX, date of birth: XXXXXXXX. I took the GMAT test on May 17, 2017 and I'm am writing to share my experience with you, particularly a disruption that occurred during my test.

The first 2 sections of my test, the AWA and the IR sections, went off smoothly without any hitch. I decided to take the break after the IR section. I returned to my seat within 4 minutes though I had upto 8 minutes. However, after reaching my seat, I was unable to login to the machine and kept on getting an authentication error. I called the test center administrator and he tried to fix it but it kept on failing. While all this was happening, the 8 minutes were over and the break started extending beyond that. This got me nervous and tensed as I realized that I would be losing time that I would have to complete the section. After multiple attempts, the login was finally successful but I ended up losing 4 minutes in the quantitative section. The result was that I ended up rushing through the section at times as I was always worried that I might run of time. The overall situation affected me mentally as I got tensed at the very start of the section. The thought that I might have committed mistake while rushing through the quantitative section played in the back of my mind during the verbal section as well. I had 8 minutes for the break between the quantitative and verbal section but I decided to return early as I feared that I would lose time again if the login error occurs again. Thankfully that didn't happen, but I ended up taking a shorter break than I would have liked. The overall impact is that I have a score that is lower than what I had expected.

To summarize, my complains are as follows
1. The login failure meant that I got less than 75 minutes for the quantitative section.
2. I rushed through some parts of the section which might have led to mistakes
3. I was mentally thrown off guard due to the unexpected situation and this affected me throughout the test.
4. I ended up taking a shorter second break than I would have liked out of fear that the problem would re-occur.

In conclusion, I would like to say that I had to take the GMAT in a scenario that was not in line with what the GMAC promises. While registering for the test, I expected that I would have a smooth testing experience but that was not the case.

You can get evidence of the issue I have described in the video recording of the test. It can be seen that the test center administrator enters the testing room several times during a 10 minute period to enter the login details into the computer. The same scenario I believe was faced by one other test-taker as well.

I request you to kindly look into the matter and consider my case. I look forward to hearing back from you.

Regards,
Nishant Dey Purkayastha
_________________

+1 kudos if you find this useful
GMAT 1: 750 (Q50; V40; IR 8; AWA 5.5)
Debrief: https://gmatclub.com/forum/first-attempt-750-q50-v40-ir-8-awa-245721.html

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Joined: 16 Nov 2016
Posts: 221
WE: Advertising (Advertising and PR)
GMAT ToolKit User Premium Member Reviews Badge CAT Tests
powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 08 Jun 2018, 23:18
nishantd88 wrote:
ENEM wrote:
will you share the outline of the email you sent to them? I want to do my best to get a free retest...you can reword it if you like...I just want to understand the tone and style in which you wrote it...


Dear Sir/Ma'am,

My name is XXXXXXXXXXXXXX, candidate ID XXXXXXXXX, date of birth: XXXXXXXX. I took the GMAT test on May 17, 2017 and I'm am writing to share my experience with you, particularly a disruption that occurred during my test.

The first 2 sections of my test, the AWA and the IR sections, went off smoothly without any hitch. I decided to take the break after the IR section. I returned to my seat within 4 minutes though I had upto 8 minutes. However, after reaching my seat, I was unable to login to the machine and kept on getting an authentication error. I called the test center administrator and he tried to fix it but it kept on failing. While all this was happening, the 8 minutes were over and the break started extending beyond that. This got me nervous and tensed as I realized that I would be losing time that I would have to complete the section. After multiple attempts, the login was finally successful but I ended up losing 4 minutes in the quantitative section. The result was that I ended up rushing through the section at times as I was always worried that I might run of time. The overall situation affected me mentally as I got tensed at the very start of the section. The thought that I might have committed mistake while rushing through the quantitative section played in the back of my mind during the verbal section as well. I had 8 minutes for the break between the quantitative and verbal section but I decided to return early as I feared that I would lose time again if the login error occurs again. Thankfully that didn't happen, but I ended up taking a shorter break than I would have liked. The overall impact is that I have a score that is lower than what I had expected.

To summarize, my complains are as follows
1. The login failure meant that I got less than 75 minutes for the quantitative section.
2. I rushed through some parts of the section which might have led to mistakes
3. I was mentally thrown off guard due to the unexpected situation and this affected me throughout the test.
4. I ended up taking a shorter second break than I would have liked out of fear that the problem would re-occur.

In conclusion, I would like to say that I had to take the GMAT in a scenario that was not in line with what the GMAC promises. While registering for the test, I expected that I would have a smooth testing experience but that was not the case.

You can get evidence of the issue I have described in the video recording of the test. It can be seen that the test center administrator enters the testing room several times during a 10 minute period to enter the login details into the computer. The same scenario I believe was faced by one other test-taker as well.

I request you to kindly look into the matter and consider my case. I look forward to hearing back from you.

Regards,
Nishant Dey Purkayastha


they replied back with this...

I actually did not follow a part of their response...I think I'll write back to them because I didn't follow it...

"We do apologize that your experience during your exam appointment was less than satisfactory. If you believe we should review a decision we made about your exam, you may appeal to the GMAT Program within 30 days from the date of our decision. Under certain circumstances, we may shorten or extend the 30 days.


Please send your appeal in writing by email, mail, or fax to GMAT Customer Service. If you submit an appeal prior to GMAC receiving your Score Revocation Letter, it will be treated as the first appeal. Supporting documentation must be submitted for appeals concerning policy exceptions.


Please note: Scores are canceled if there is a good faith reason to question their validity. Your appeal must provide information that resolves these issues."

'Please send your appeal in writing by email, mail, or fax to GMAT Customer Service. If you submit an appeal prior to GMAC receiving your Score Revocation Letter, it will be treated as the first appeal. Supporting documentation must be submitted for appeals concerning policy exceptions. '

this seems ambiguous...

I don't want to cancel my score, I was hoping for a free retest. :/
_________________

If you find my post useful, please give me a kudos.

Thank you.
Regards,
ENEM

If you wish to spend wisely on your gmat prep material, check my post titled: How to Spend Money On GMAT Material Wisely, link: https://gmatclub.com/forum/how-to-buy-gmat-material-wisely-tag-free-gmat-resources-236174.html

Simple and handy template for CR: https://gmatclub.com/forum/simple-and-handy-template-for-cr-242255.html

simple template for more vs greater and fewer vs less: https://gmatclub.com/forum/simple-template-for-more-vs-greater-and-fewer-vs-less-242216.html

1 KUDOS received
Manager
Manager
avatar
P
Joined: 29 Mar 2011
Posts: 160
Location: India
Concentration: Strategy, Finance
GMAT 1: 750 Q50 V40
WE: Management Consulting (Consulting)
Reviews Badge
Re: powercut at testing center, mumbai june 1, '18 9am slot [#permalink]

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New post 09 Jun 2018, 04:31
1
ENEM wrote:

they replied back with this...

I actually did not follow a part of their response...I think I'll write back to them because I didn't follow it...

"We do apologize that your experience during your exam appointment was less than satisfactory. If you believe we should review a decision we made about your exam, you may appeal to the GMAT Program within 30 days from the date of our decision. Under certain circumstances, we may shorten or extend the 30 days.


Please send your appeal in writing by email, mail, or fax to GMAT Customer Service. If you submit an appeal prior to GMAC receiving your Score Revocation Letter, it will be treated as the first appeal. Supporting documentation must be submitted for appeals concerning policy exceptions.


Please note: Scores are canceled if there is a good faith reason to question their validity. Your appeal must provide information that resolves these issues."

'Please send your appeal in writing by email, mail, or fax to GMAT Customer Service. If you submit an appeal prior to GMAC receiving your Score Revocation Letter, it will be treated as the first appeal. Supporting documentation must be submitted for appeals concerning policy exceptions. '

this seems ambiguous...

I don't want to cancel my score, I was hoping for a free retest. :/

I'm not sure what you wrote, but make sure that you say specifically what issue you faced, how you lost time and how it affected your performance.

Also, make the subject of your e-mail is 'Attention: GMAT Complaints'. Specify your details like candidate ID and testing date and ask them to refer to video footage to verify the issue.
_________________

+1 kudos if you find this useful
GMAT 1: 750 (Q50; V40; IR 8; AWA 5.5)
Debrief: https://gmatclub.com/forum/first-attempt-750-q50-v40-ir-8-awa-245721.html

Re: powercut at testing center, mumbai june 1, '18 9am slot   [#permalink] 09 Jun 2018, 04:31
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powercut at testing center, mumbai june 1, '18 9am slot

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