Forum Home > GMAT > Quantitative > Problem Solving (PS)
Events & Promotions
|
|
GMAT Club Daily Prep
Thank you for using the timer - this advanced tool can estimate your performance and suggest more practice questions. We have subscribed you to Daily Prep Questions via email.
Customized
for You
Track
Your Progress
Practice
Pays
Not interested in getting valuable practice questions and articles delivered to your email? No problem, unsubscribe here.
Dec 1511:00 AM IST
-01:00 PM IST
Attend this free GMAT Algebra Webinar and learn how to master the most challenging Inequalities and Absolute Value problems with ease.
Dec 1410:00 AM EST
-12:00 PM EST
Think a 100% GMAT Verbal score is out of your reach? Target Test Prep will make you think again! Our course uses techniques such as topical study and spaced repetition to maximize knowledge retention and make studying simple and fun.- Dec 14
11:00 AM IST
-01:00 PM IST
Attend this session to learn how to Deconstruct arguments, Pre-Think Author’s Assumptions, and apply Negation Test. 
Dec 1608:00 AM PST
-11:59 PM PST
GMAT Club 12 Days of Christmas is a 4th Annual GMAT Club Winter Competition based on solving questions. This is the Winter GMAT competition on GMAT Club with an amazing opportunity to win over $40,000 worth of prizes!- Dec 17
09:00 AM PST
-10:00 AM PST
Join Manhattan Prep instructor Whitney Garner for a fun—and thorough—review of logic-based (non-math) problems, with a particular emphasis on Data Sufficiency and Two-Parts. - Dec 18
10:00 AM PST
-11:00 AM PST
Here is the essential guide to securing scholarships as an MBA student! In this video, we explore the various types of scholarships available, including need-based and merit-based options.
28 Mar 2020, 05:40
Kudos
Bookmarks
E
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
15%
(low)
Question Stats:
79% (01:30) correct
21%
(01:56)
wrong
based on 227
sessions
History
Date
Time
Result
Not Attempted Yet
The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.
Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?
a) Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
b) Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
c) Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
d) Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
e) Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?
a) Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
b) Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
c) Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
d) Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
e) Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
31 Mar 2020, 12:49
Kudos
Bookmarks
sukritchadha123
The feedback collection boxes installed at the reception of our hotels do not really serve their real purpose. As these boxes are in plain sight, many customers do not feel comfortable depositing the feedback forms in front of the hotel staff. Moreover, the hotel staff can easily access and destroy the feedback form deposited by a guest who intends to report a negative experience. Accordingly, the hotel should make individual phone calls to guests after they have completed their stay, giving them a fair opportunity to express their real experience of staying at the hotel.
Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?
a) Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
b) Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
c) Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
d) Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
e) Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
Which of the following would it be most important to consider while evaluating the new proposed method of obtaining feedback?
a) Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
b) Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers
c) Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism
d) Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism
e) Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in
argument says that the feedback by customers will not have its intended effect since
1. feedback counter is provided at reception,where the hotel staff are present continuously
2. such feedback will/can be first evaluated by staff member in reception at first
3. feedback will be self judged by staff member in reception and can be destroyed if feedback not in favour of staff services,before reaching to concerned dept of hotel.
Solution:- On call feedback procedure.
Evaluating above will give an option which strengthens at one end and weakens on another.
i.e we have to find option/generic alternate solution which will keep staff members away from feedback before it reaches concerned team,to strengthen conclusion and vice versa ,where we find no solution as to weaken the conclusion
a) Whether the staff at the hotels will be under pressure to provide better service, fearing that they may be reported in the feedback call
this option does not help resolve the issue .since if feedback still accessible to staff member then services have no impact...INCORRECT
b) Whether the proposed feedback mechanism has been successful for other hotels catering to the same kind of customers...Other hotels mechanism is out of scenario...INCORRECT
c) Whether there will be any cost implications for the hotels of executing the proposed change in the feedback mechanism...Cost of implementation is not a matter of concern discussed in argument...INCORRECT
d) Whether there will be any significant increase in the number of guests due to the proposed way in the feedback mechanism. Increase in no. of guests will not change/impact feedback mechanism...INCORRECT
e) Whether the feedback calls will be conducted by the staff of the hotel that the guest will have stayed in.
YES:- if calls are still attended by staff member ,there are chances that staff will report feedback further in their favour,thus weakening the conclusion
NO:- if calls are not attended by staff member in reception but by concerned dept. then feedback has its intended effect. Strengthens
..CORRECT
ANS E
Moderators:
