amanksingh
Hi,
Today, I had my GMAT exam at EDU pro centre in sec 23 , Dwarka, New Delhi. Around 45 mins prior to my exam I got a call from the test center stating that my exam has been delayed for technical reasons. I panicked at the very thought as I was already on my way to the test centre. Frantically, I called the test center to confirm it and to my horror the test administrator relayed the same stuff. Finally , I reached the center at around 1:30 Pm and met a guy called Nav , who told me the same stuff about delayed exam.
At this point, I was certain that my exam was delayed. However, I called GMAC customer service to relay my concerns and check whether delay from test center side was a normal stuff. The Gmac guy told me that its abnormal for a test centre to delay the exam and suggested that i ask the test administrator to have a word with gmac. When I asked the test admin to contact gmac , he flatly said 'you can start the exam right away ' completely ignoring what he was saying a few mins ago.
At last, I started my exam horrified with the dubious intentions of the test centre. Everything started to feel okay as the exam went on , suddenly, with only 35 mins to the end of verbal section, the computer crashed (5:30 pm around) disrupting my focus and momentum. Initially, I thought this is a routine issue and the computer will reboot in few minutes, but it didn't. The test administrator tried every possible trick and finally at 5:55 Pm told me that if this computer doesn't starts in few mins then I will have to reschedule my exam to a later day, I almost had a nervous breakdown upon hearing this. It took nearly 35 mins for the computer to start resulting in disruption in momentum and focus. This disastrous adventure resulted in an abysmal verbal score of 30, which is hard to digest.
I want a compensation for this fiasco and want you to reschedule my gmat exam as soon as possible.
I have attached the voice recordings and I hope you can watch the video recordings to verify my complain.
Regds,
Candidate:Aman Kumar Singh
Gmat score : 660(Q50 V30 )
Candidate ID:100001883618
Registration ID:288376869
Date: Monday, January 4, 2016Time:2:00 PM
(Time shown is test center local time.)
Test Center Location (Directions shown below)
EDUPROOFFICE SPACE NUMBER 332,3RD FLOOR, VARDHMAN PLUS CITY MALL,SECTOR-23, DWARKANEW DELHI DELHI 110075INDIA Test Center Phone Number:0091 88267 21981
Hello,
Thank you for reaching out about this. I will provide this to our Customer Care team for follow-up. If we need anything further, I'll be sure to let you know.
Thanks,
Jeremy