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New post 19 Nov 2015, 13:33
In light of the recent tragedies in Paris, we are offering those scheduled to take the exam in Paris in the coming months the opportunity to reschedule at no cost. Please contact gmatcandidateservicesEMEA@pearson.com or Telephone: +44 (0) 161 855 7219, 9 a.m. to 5 p.m. GMT for more information.
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New post 20 Nov 2015, 11:18
Hi there. I would like to take refund of my Gmat test. What is the process of refund? How much refund can I get from $250? Please reply soon. My Gmat test date is approaching near.

Regards,
Verve42
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 20 Nov 2015, 11:20
Verve42 wrote:
Hi there. I would like to take refund of my Gmat test. What is the process of refund? How much refund can I get from $250? Please reply soon. My Gmat test date is approaching near.

Regards,
Verve42


Hi Buddy.... have you tried googling? searching? or do you have a personal issue that prevents you from using the regular channels for rescheduling and canceling test appointments?
http://www.mba.com/us/frequently-asked- ... tment.aspx
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New post 20 Nov 2015, 11:23
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Verve42 wrote:
Hi there. I would like to take refund of my Gmat test. What is the process of refund? How much refund can I get from $250? Please reply soon. My Gmat test date is approaching near.

Regards,
Verve42


I am sorry to hear of your need to cancel. If you cancel your appointment more than seven calendar days before the scheduled test date and time: US$80.00 refund, Within seven calendar days before the scheduled test date and time: No refund. However, if you are testing in South Korea and cancel your appointment more than seven calendar days before the scheduled test date and time: US$150.00 refund. Within seven calendar days before the scheduled test date and time: US$50.00 refund.

You can learn more and complete the cancellation here: http://www.mba.com/global/the-gmat-exam/register.aspx#tab3

Thanks,
Jeremy
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Leah
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 30 Nov 2015, 07:40
Dear Jeremy,

I have heard so many times about the differences, on the actual test, based on the location/nationality of the test taker, yet I have never seen any official answer to confirm or infirm this.

I am a Eastern European, who currently resides in US. I plan to take one more time the test here, in US.
I just want to know whether the actual test will be more "difficult" or more native-adapted if I take it here in US than in my home/other country.

I thank you in advance for your time and consideration.
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New post 30 Nov 2015, 11:38
mvictor wrote:
Dear Jeremy,

I have heard so many times about the differences, on the actual test, based on the location/nationality of the test taker, yet I have never seen any official answer to confirm or infirm this.

I am a Eastern European, who currently resides in US. I plan to take one more time the test here, in US.
I just want to know whether the actual test will be more "difficult" or more native-adapted if I take it here in US than in my home/other country.

I thank you in advance for your time and consideration.


Hello,

No, we don't adjust the exam for different countries or regions. The exam is delivered in exactly the same way globally. Where you choose to take the exam has no effect on the exam administered in terms of content or difficulty.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Board of Directors
User avatar
P
Joined: 17 Jul 2014
Posts: 2736
Location: United States (IL)
Concentration: Finance, Economics
GMAT 1: 650 Q49 V30
GPA: 3.92
WE: General Management (Transportation)
GMAT ToolKit User Premium Member Reviews Badge
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 30 Nov 2015, 11:47
OfficialGMAT wrote:
mvictor wrote:
Dear Jeremy,

I have heard so many times about the differences, on the actual test, based on the location/nationality of the test taker, yet I have never seen any official answer to confirm or infirm this.

I am a Eastern European, who currently resides in US. I plan to take one more time the test here, in US.
I just want to know whether the actual test will be more "difficult" or more native-adapted if I take it here in US than in my home/other country.

I thank you in advance for your time and consideration.


Hello,

No, we don't adjust the exam for different countries or regions. The exam is delivered in exactly the same way globally. Where you choose to take the exam has no effect on the exam administered in terms of content or difficulty.

Thanks,
Jeremy



Thanks Jeremy for clarifications. :)
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 01 Dec 2015, 11:03
Hi GMAC,
Is there will be any contest or any offer on the eve of Christmas this year or New year -2016 to avail the opportunity of free GMAT registration.
Please keep posted, if any such upcoming events. thanks.
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New post 01 Dec 2015, 11:12
shapla wrote:
Hi GMAC,
Is there will be any contest or any offer on the eve of Christmas this year or New year -2016 to avail the opportunity of free GMAT registration.
Please keep posted, if any such upcoming events. thanks.


Hello,

We have some promotions coming up at the end of December and beginning of January that might interest you. I don't have the details yet, but once everything is ready and finalized, I'll be sure to announce it here! Also, keep checking our website and be sure to follow us on Facebook and Twitter for the latest news and promotions.

http://www.mba.com
http://www.facebook.com/OfficialGMAT
http://www.twitter.com/OfficialGMAT

Thanks,
Jeremy
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Concentration: Strategy, Entrepreneurship
GMAT 1: 750 Q46 V48
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 11 Dec 2015, 16:25
I bought the GMAT Prep Question Bank 1 and Exam Pack 1 and downloaded them into the GMAT Prep software. However, when I enter the activation code and click, activate, nothing happens. I've tried a dozen or so times, restarted my computer, verified the activation codes, tried removing the dashes - no luck. I tried calling the hotline a few hours ago but it just rang and then hung up on me. I emailed support, also a few hours ago, but I really need to take at least one test and have access to the questions this weekend. My test is December 23, so I'm down to the wire. Anyone have any solutions for me? Thanks!
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New post 11 Dec 2015, 18:16
whitman wrote:
I bought the GMAT Prep Question Bank 1 and Exam Pack 1 and downloaded them into the GMAT Prep software. However, when I enter the activation code and click, activate, nothing happens. I've tried a dozen or so times, restarted my computer, verified the activation codes, tried removing the dashes - no luck. I tried calling the hotline a few hours ago but it just rang and then hung up on me. I emailed support, also a few hours ago, but I really need to take at least one test and have access to the questions this weekend. My test is December 23, so I'm down to the wire. Anyone have any solutions for me? Thanks!


Hello. Have you tried the solutions offered here? http://www.mba.com/global/frequently-as ... tware.aspx. If nothing there works, you will need to discuss the issue with gmatprep@mba.com and they can help you find a solution. Thanks.
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Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

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Joined: 17 Jul 2014
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Concentration: Finance, Economics
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Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 02 Jan 2016, 16:05
I can't run GMAT Prep on Windows 10, it ways - not supported.
tried compatibility mode - doesn't want to run...
why?
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Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 04 Jan 2016, 07:41
Hi,
Today, I had my GMAT exam at EDU pro centre in sec 23 , Dwarka, New Delhi. Around 45 mins prior to my exam I got a call from the test center stating that my exam has been delayed for technical reasons. I panicked at the very thought as I was already on my way to the test centre. Frantically, I called the test center to confirm it and to my horror the test administrator relayed the same stuff. Finally , I reached the center at around 1:30 Pm and met a guy called Nav , who told me the same stuff about delayed exam.
At this point, I was certain that my exam was delayed. However, I called GMAC customer service to relay my concerns and check whether delay from test center side was a normal stuff. The Gmac guy told me that its abnormal for a test centre to delay the exam and suggested that i ask the test administrator to have a word with gmac. When I asked the test admin to contact gmac , he flatly said 'you can start the exam right away ' completely ignoring what he was saying a few mins ago.
At last, I started my exam horrified with the dubious intentions of the test centre. Everything started to feel okay as the exam went on , suddenly, with only 35 mins to the end of verbal section, the computer crashed (5:30 pm around) disrupting my focus and momentum. Initially, I thought this is a routine issue and the computer will reboot in few minutes, but it didn't. The test administrator tried every possible trick and finally at 5:55 Pm told me that if this computer doesn't starts in few mins then I will have to reschedule my exam to a later day, I almost had a nervous breakdown upon hearing this. It took nearly 35 mins for the computer to start resulting in disruption in momentum and focus. This disastrous adventure resulted in an abysmal verbal score of 30, which is hard to digest.
I want a compensation for this fiasco and want you to  reschedule my gmat exam as soon as possible.
I have attached the voice recordings and I hope you can watch the video recordings to verify my complain.

Regds,
Candidate:Aman Kumar Singh
Gmat score : 660(Q50 V30 )

Candidate ID:‎100001883618‎
Registration ID:288376869  
Date:‎ Monday, January 4, 2016‎Time:‎2:00 PM‎
(Time shown is test center local time.)‎ 
 Test Center Location (Directions shown below)
EDUPROOFFICE SPACE NUMBER 332,3RD FLOOR, VARDHMAN PLUS CITY MALL,SECTOR-23, DWARKANEW DELHI DELHI 110075INDIA  Test Center Phone Number:‎0091 88267 21981‎
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User avatar
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Joined: 17 Jul 2014
Posts: 2736
Location: United States (IL)
Concentration: Finance, Economics
GMAT 1: 650 Q49 V30
GPA: 3.92
WE: General Management (Transportation)
GMAT ToolKit User Premium Member Reviews Badge
Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 04 Jan 2016, 08:40
I have one question. It has been bothering me for some time already.
I am officially a citizen of two countries. When I took the first time the GMAT, i had only one citizenship. I registered as needed, took the test, and was happy with what it was at that time.
Now, I have another citizenship. Is it possible to register another user, and schedule an exam with it? Will it be considered "cheating"?
Knowing that a new user will have no history, the score report, after taking the GMAT, will have the results of only 1 exam.

IF the above is not allowed, is it possible to change somehow the citizenship on the website?

I don't know whether anyone else had this issue, but in the next years, I am supposed to get citizenship of another country, and thus, most likely, I will have the citizenship, with which the original account was registered, revoked.
Expert Post
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Joined: 04 Jun 2012
Posts: 356
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 04 Jan 2016, 08:44
mvictor wrote:
I can't run GMAT Prep on Windows 10, it ways - not supported.
tried compatibility mode - doesn't want to run...
why?


Hello,

Our software should be compatible with Windows 10. If you're still having issues, please send an email along with a screenshot of the issue or error message to gmatprep@mba.com so we can follow up.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Expert Post
Official GMAC Representative
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Joined: 04 Jun 2012
Posts: 356
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 04 Jan 2016, 08:47
amanksingh wrote:
Hi,
Today, I had my GMAT exam at EDU pro centre in sec 23 , Dwarka, New Delhi. Around 45 mins prior to my exam I got a call from the test center stating that my exam has been delayed for technical reasons. I panicked at the very thought as I was already on my way to the test centre. Frantically, I called the test center to confirm it and to my horror the test administrator relayed the same stuff. Finally , I reached the center at around 1:30 Pm and met a guy called Nav , who told me the same stuff about delayed exam.
At this point, I was certain that my exam was delayed. However, I called GMAC customer service to relay my concerns and check whether delay from test center side was a normal stuff. The Gmac guy told me that its abnormal for a test centre to delay the exam and suggested that i ask the test administrator to have a word with gmac. When I asked the test admin to contact gmac , he flatly said 'you can start the exam right away ' completely ignoring what he was saying a few mins ago.
At last, I started my exam horrified with the dubious intentions of the test centre. Everything started to feel okay as the exam went on , suddenly, with only 35 mins to the end of verbal section, the computer crashed (5:30 pm around) disrupting my focus and momentum. Initially, I thought this is a routine issue and the computer will reboot in few minutes, but it didn't. The test administrator tried every possible trick and finally at 5:55 Pm told me that if this computer doesn't starts in few mins then I will have to reschedule my exam to a later day, I almost had a nervous breakdown upon hearing this. It took nearly 35 mins for the computer to start resulting in disruption in momentum and focus. This disastrous adventure resulted in an abysmal verbal score of 30, which is hard to digest.
I want a compensation for this fiasco and want you to  reschedule my gmat exam as soon as possible.
I have attached the voice recordings and I hope you can watch the video recordings to verify my complain.

Regds,
Candidate:Aman Kumar Singh
Gmat score : 660(Q50 V30 )

Candidate ID:‎100001883618‎
Registration ID:288376869  
Date:‎ Monday, January 4, 2016‎Time:‎2:00 PM‎
(Time shown is test center local time.)‎ 
 Test Center Location (Directions shown below)
EDUPROOFFICE SPACE NUMBER 332,3RD FLOOR, VARDHMAN PLUS CITY MALL,SECTOR-23, DWARKANEW DELHI DELHI 110075INDIA  Test Center Phone Number:‎0091 88267 21981‎


Hello,

Thank you for reaching out about this. I will provide this to our Customer Care team for follow-up. If we need anything further, I'll be sure to let you know.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Expert Post
Official GMAC Representative
User avatar
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Joined: 04 Jun 2012
Posts: 356
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 04 Jan 2016, 12:59
amanksingh wrote:
Hi,
Today, I had my GMAT exam at EDU pro centre in sec 23 , Dwarka, New Delhi. Around 45 mins prior to my exam I got a call from the test center stating that my exam has been delayed for technical reasons. I panicked at the very thought as I was already on my way to the test centre. Frantically, I called the test center to confirm it and to my horror the test administrator relayed the same stuff. Finally , I reached the center at around 1:30 Pm and met a guy called Nav , who told me the same stuff about delayed exam.
At this point, I was certain that my exam was delayed. However, I called GMAC customer service to relay my concerns and check whether delay from test center side was a normal stuff. The Gmac guy told me that its abnormal for a test centre to delay the exam and suggested that i ask the test administrator to have a word with gmac. When I asked the test admin to contact gmac , he flatly said 'you can start the exam right away ' completely ignoring what he was saying a few mins ago.
At last, I started my exam horrified with the dubious intentions of the test centre. Everything started to feel okay as the exam went on , suddenly, with only 35 mins to the end of verbal section, the computer crashed (5:30 pm around) disrupting my focus and momentum. Initially, I thought this is a routine issue and the computer will reboot in few minutes, but it didn't. The test administrator tried every possible trick and finally at 5:55 Pm told me that if this computer doesn't starts in few mins then I will have to reschedule my exam to a later day, I almost had a nervous breakdown upon hearing this. It took nearly 35 mins for the computer to start resulting in disruption in momentum and focus. This disastrous adventure resulted in an abysmal verbal score of 30, which is hard to digest.
I want a compensation for this fiasco and want you to  reschedule my gmat exam as soon as possible.
I have attached the voice recordings and I hope you can watch the video recordings to verify my complain.

Regds,
Candidate:Aman Kumar Singh
Gmat score : 660(Q50 V30 )

Candidate ID:‎100001883618‎
Registration ID:288376869  
Date:‎ Monday, January 4, 2016‎Time:‎2:00 PM‎
(Time shown is test center local time.)‎ 
 Test Center Location (Directions shown below)
EDUPROOFFICE SPACE NUMBER 332,3RD FLOOR, VARDHMAN PLUS CITY MALL,SECTOR-23, DWARKANEW DELHI DELHI 110075INDIA  Test Center Phone Number:‎0091 88267 21981‎


Thank you for bringing this to our attention. We escalated your issue to Pearson VUE for follow-up. If you have any questions, please let me know.

Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Expert Post
Official GMAC Representative
User avatar
B
Joined: 04 Jun 2012
Posts: 356
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 06 Jan 2016, 07:30
mvictor wrote:
I have one question. It has been bothering me for some time already.
I am officially a citizen of two countries. When I took the first time the GMAT, i had only one citizenship. I registered as needed, took the test, and was happy with what it was at that time.
Now, I have another citizenship. Is it possible to register another user, and schedule an exam with it? Will it be considered "cheating"?
Knowing that a new user will have no history, the score report, after taking the GMAT, will have the results of only 1 exam.

IF the above is not allowed, is it possible to change somehow the citizenship on the website?

I don't know whether anyone else had this issue, but in the next years, I am supposed to get citizenship of another country, and thus, most likely, I will have the citizenship, with which the original account was registered, revoked.


Hello,

This is a great question. No, you should not create another account. Doing so may risk you having your GMAT scores cancelled. You will need to contact GMAT customer service (http://www.mba.com/contact) to have the update made to your profile. Please let us know if you have any trouble or have any further questions.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Expert Post
Official GMAC Representative
User avatar
B
Joined: 04 Jun 2012
Posts: 356
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 06 Jan 2016, 08:12
gloube wrote:
Hi

I took the GMAT on December 23rd. I got an unofficial score report at the end of the exam, but I still haven't received the official report.

My worry is that on the MBA.COM website, the status of my exam is blank, i.e. nothing is written (in "My GMAT" and then in "Past Exams"). Is this normal? Shouldn't it read "Delivery successful" or any other status? How can I be sure that there is no problem with my GMAT exam and that I will soon receive an official score that confirms my unofficial score report?

I need to submit my MBA applications tomorrow, any help appreciated...

I can provide my personal details in private message.

Thanks!


Hello,

If you can send in your contact information, including your GMAT ID, to socialmedia@mba.com, we can look it up in our systems to make sure the status of the exam is correct. Please note, it can take up to 20 days for official scores to be received. If you have any questions or further issues, please let me know.

Thanks,
Jeremy
_________________

Leah
Customer Care Coordinator
Graduate Management Admission Council® (GMAC®)
gmac.com | mba.com

Intern
Intern
avatar
Joined: 29 Jan 2015
Posts: 5
Concentration: Technology, Finance
Re: Post Your Questions to GMAC Official Representative Here [#permalink]

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New post 06 Jan 2016, 10:08
Hi GMAC team,

I am using the web interface, which is accessible at gmat-wiley-com, of the Official Guide 2016 to practice all the GMAT questions.
After finishing some of the questions I am wondering how the online interface selects the questions for one practice session.

Let's assume I choose 20 questions in the Exam Mode and I select DS and PS as allowed question types.
Does the web interface select only "not answered" questions or all questions regardless of whether the questions were already answered, answered incorrect or answered correct?

Thank you.
Alex
Re: Post Your Questions to GMAC Official Representative Here   [#permalink] 06 Jan 2016, 10:08

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