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| FROM Kellogg MBA Blog: Don’t forget: Always ask the customer |
![]() First-year student Rohan Rajiv is blogging once a week about important lessons he is learning at Kellogg. When we encounter a situation or problem, we always have an intuitive response. And, one of the biggest learnings in the first two weeks of our marketing management class has been to remind ourselves to “ask the customer.” This is because many of the decisions we make involve other people as our customer – e.g., decisions we make within our companies that impact our customers, consulting advice we give to clients, and other help/advice we offer to friends or family. “Ask the customer” doesn’t always translate literally to asking the customer what they might want. It involves really understanding the person/organization we’re creating a solution for. The best illustration of this is from an excellent TED talk by Rory Sutherland “Here is one example. This is a train which goes from London to Paris. The question was given to a bunch of engineers, about 15 years ago, “How do we make the journey to Paris better?” And they came up with a very good engineering solution, which was to spend six billion pounds building completely new tracks from London to the coast, and knocking about 40 minutes off a three-and-half-hour journey time. Now, call me Mister Picky. I’m just an ad man … but it strikes me as a slightly unimaginative way of improving a train journey merely to make it shorter. Now what is the hedonic opportunity cost on spending six billion pounds on those railway tracks? “Here is my naive advertising man’s suggestion. What you should in fact do is employ all of the world’s top male and female supermodels, pay them to walk the length of the train, handing out free Chateau Petrus for the entire duration of the journey. Now, you’ll still have about three billion pounds left in change, and people will ask for the trains to be slowed down.” We’re wired to think of situations from a specific point-of-view. I hesitate to even call it our point of view because, sometimes, we take advice we receive too literally and forget to filter it to suit our own style. In short, our intuitive responses can make us inadequate givers or takers of advice. So, the next time you’re making a decision that influences a customer, take a moment to reject the intuitive response. Take a moment to think about how the customer behaves – ignore what they say and listen to what they do. It is likely you will find a more effective answer that way. Rohan Rajiv is a first-year student in Kellogg’s Full-Time Two-Year Program. Prior to Kellogg he worked at a-connect serving clients on consulting projects across 14 countries in Europe, Asia, Australia and South America. He blogs a learning every day, including his MBA Learnings series, on www.ALearningaDay.com. Filed under: Academics, Student Life Tagged: 2Y, MBA Learnings, Two-Year |
| FROM Kellogg MBA Blog: #MyKellogg Photo of the Week: Oct. 10 |
![]() Congrats to @ejbert0, winner of the @KelloggSchool #MyKellogg photo of the week contest for this picture of a flag football game on a beautiful fall day on Northwestern’s lakeside campus. The lighthouse in the background is Grosse Point Lighthouse, which was built in 1873 as the lead lighthouse marking the approach to Chicago. Keep taking pictures of your life at Kellogg and tag them with #MyKellogg, and maybe we’ll highlight your picture in the coming weeks. View the picture on Instagram Follow @KelloggSchool on Instagram to get more snapshots of life at Kellogg Filed under: Student Life Tagged: #MyKellogg, Photo of the week |
| FROM Kellogg MBA Blog: Meet Kellogg’s 2015 Siebel Scholars |
![]() Each year, 85 graduate students from around the world are selected based on outstanding academic performance and leadership. Each receives a $35,000 award toward their final year of studies. Kellogg’s 2015 Siebel Scholars from the Full-Time Program are: JOSE KUNNACKAL ’15 Prior to Kellogg, Kunnackal held successful technology management positions at Motorola and startup Trilibis. He serves as the Vice President of Industry Relations for the Kellogg High Tech club, which aims to connect business students interested in technology with top-tier firms. He also acts as a peer coach for incoming students. He holds a master’s degree in Computer Science from the Singapore-MIT Alliance as well as an undergraduate degree in Computer Engineering with First Class Honors from NTU, Singapore. KATHERINE REHBERGER ’15 Rehberger currently serves as president of the Kellogg Impact Consulting Club and as academic director of the Healthcare Club. She interned in USAID’s Bureau for Global Health and led two initiatives to build more effective community health worker programs in developing countries, with a specific focus on Liberia. Prior to Kellogg, she worked as a consultant at the Boston Consulting Group, focusing on the healthcare industry. Rehberger graduated Magna Cum Laude from the University of Notre Dame, where she majored in Economics, Political Science and Computer Applications, and studied abroad in East Africa. JOSHUA REILLY ’15 Prior to Kellogg, Reilly worked for RoundTable Healthcare Partners, a healthcare-focused private equity firm, where he specialized in acquiring middle-market pharmaceutical companies. He is spending his summer with Renaissance Pharma, working on a generic drug pipeline that will drive down costs in the U.S. healthcare system. He has leadership positions in both the Healthcare and Private Equity clubs. He holds an A.B. cum laude in Economics and a Certificate in French from Harvard University, where he helped lead student radio station WHRB. RYAN SHAIN ’15 Shain is in the dual-degree MMM program with Kellogg and the McCormick School of Engineering and Applied Science. He serves as a director for the Kellogg Innovation Network, Big Data & Analytics Club and Kellogg Rugby Club while also serving in various leadership capacities in admissions recruiting. Prior to Kellogg he founded an eLearning company that helped over 30,000 clients meet federal requirements in safety training. He also was a consultant in the Strategy & Operations practice of Deloitte Consulting. He graduated Summa Cum Laude from the University of Maryland. CHRISTEN TINGLEY ’15 In her first year at Kellogg, Tingley served as the co-chair of Day At Kellogg. In this role she managed a 13-student executive committee responsible for planning two weekends for admitted students. She also served as a director in the High Tech Club, as a technology representative in the Kellogg Student Association, and as a co-leader of the week-long, student-run technology trek. Tingley graduated from Duke University with a degree in Public Policy Studies. Prior to Kellogg, Christen worked in education reform at the New York City Department of Education and at Student Achievement Partners, an education non-profit. She interned with McKinsey & Company in their Chicago office. MEET PAST SCHOLARS: Filed under: Academics, Student Life Tagged: full-time, full-time mba, Siebel Scholar |
| FROM Kellogg MBA Blog: #MyKellogg Photo of the Week: Oct. 10 |
![]() Congrats to @ejbert0, winner of the @KelloggSchool #MyKellogg photo of the week contest for this picture of a flag football game on a beautiful fall day on Northwestern’s lakeside campus. The lighthouse in the background is Grosse Point Lighthouse, which was built in 1873 as the lead lighthouse marking the approach to Chicago. Keep taking pictures of your life at Kellogg and tag them with #MyKellogg, and maybe we’ll highlight your picture in the coming weeks. View the picture on Instagram Follow @KelloggSchool on Instagram to get more snapshots of life at Kellogg Filed under: Student Life Tagged: #MyKellogg, Photo of the week |
| FROM Kellogg MBA Blog: Meet Kellogg’s 2015 Siebel Scholars |
![]() Each year, 85 graduate students from around the world are selected based on outstanding academic performance and leadership. Each receives a $35,000 award toward their final year of studies. Kellogg’s 2015 Siebel Scholars from the Full-Time Program are: JOSE KUNNACKAL ’15 Prior to Kellogg, Kunnackal held successful technology management positions at Motorola and startup Trilibis. He serves as the Vice President of Industry Relations for the Kellogg High Tech club, which aims to connect business students interested in technology with top-tier firms. He also acts as a peer coach for incoming students. He holds a master’s degree in Computer Science from the Singapore-MIT Alliance as well as an undergraduate degree in Computer Engineering with First Class Honors from NTU, Singapore. KATHERINE REHBERGER ’15 Rehberger currently serves as president of the Kellogg Impact Consulting Club and as academic director of the Healthcare Club. She interned in USAID’s Bureau for Global Health and led two initiatives to build more effective community health worker programs in developing countries, with a specific focus on Liberia. Prior to Kellogg, she worked as a consultant at the Boston Consulting Group, focusing on the healthcare industry. Rehberger graduated Magna Cum Laude from the University of Notre Dame, where she majored in Economics, Political Science and Computer Applications, and studied abroad in East Africa. JOSHUA REILLY ’15 Prior to Kellogg, Reilly worked for RoundTable Healthcare Partners, a healthcare-focused private equity firm, where he specialized in acquiring middle-market pharmaceutical companies. He is spending his summer with Renaissance Pharma, working on a generic drug pipeline that will drive down costs in the U.S. healthcare system. He has leadership positions in both the Healthcare and Private Equity clubs. He holds an A.B. cum laude in Economics and a Certificate in French from Harvard University, where he helped lead student radio station WHRB. RYAN SHAIN ’15 Shain is in the dual-degree MMM program with Kellogg and the McCormick School of Engineering and Applied Science. He serves as a director for the Kellogg Innovation Network, Big Data & Analytics Club and Kellogg Rugby Club while also serving in various leadership capacities in admissions recruiting. Prior to Kellogg he founded an eLearning company that helped over 30,000 clients meet federal requirements in safety training. He also was a consultant in the Strategy & Operations practice of Deloitte Consulting. He graduated Summa Cum Laude from the University of Maryland. CHRISTEN TINGLEY ’15 In her first year at Kellogg, Tingley served as the co-chair of Day At Kellogg. In this role she managed a 13-student executive committee responsible for planning two weekends for admitted students. She also served as a director in the High Tech Club, as a technology representative in the Kellogg Student Association, and as a co-leader of the week-long, student-run technology trek. Tingley graduated from Duke University with a degree in Public Policy Studies. Prior to Kellogg, Christen worked in education reform at the New York City Department of Education and at Student Achievement Partners, an education non-profit. She interned with McKinsey & Company in their Chicago office. MEET PAST SCHOLARS: Filed under: Academics, Student Life Tagged: full-time, full-time mba, Siebel Scholar |
| FROM Kellogg MBA Blog: My introduction to “omitted variable bias” |
![]() First-year student Rohan Rajiv is blogging once a week about important lessons he is learning at Kellogg. Read more of his posts here. One of the nicest things about being in graduate management school is that the classes have a lot to do with many of the things I have been reading about over the past few years. So, I’m excited to share some of my favorite learnings from classes under the “MBA Learnings” series. Today’s learning is a concept called “Omitted variable bias.” The origin of this idea lies in statistics but we all see this nearly every day of our lives. Most of the false claims we hear fall prey to omitted variable bias. And, let’s face it, we hear many false claims. Here’s an example of a claim: “People who eat _____ (insert healthy product) have low cholestrol/better health in some other way.” That might be true on the surface, but the equation misses variables like the person’s existing health and the amount of time they exercise. Without considering the entire picture, the claim is false. Badly conducted studies see one event frequently connected to another and incorrectly assume one event causes the other. The omitted variable bias, thus, points to our tendency to frequently miss the entire picture. An application that comes straight to mind is when we interview for a new job/role. If things go well, we feel really pleased with ourselves (“I prepared really well”) and, when things go bad, we feel demoralized. There are a couple of important variables we often neglect: 1. The biases of our interviewers. Companies and interviewers select people they “get.” If your interviewers are strait-laced suit-wearing types, the chances that you’ll get a job you are well qualified for in jeans and a t-shirt is low. You only really influence one part of the outcome of an interview. A lot lies in the hands of your interviewers. 2. The culture of the firm. The interview process beautifully illustrates the power of culture. If a firm has a fairly homogeneous culture and, let’s face it, most great firms do. Then, being on the right side of the culture line puts you in great stead. If you have a “Googliness” rating of 9/10, you are likely going to be a hit with most of your interviewers at Google. 3. The dynamics within the firm. There’s a lot going on within the firm – internal candidates are being pushed for the job, your hiring manager is feeling the pressure because of a failed quarter, the company’s earnings call didn’t go great, etc. All of this stuff adds up. So, what happens when we take omitted variable bias into consideration? First, we learn not to overstate or understate our contribution. Yes, our contribution matters. But, only so much. There’s a lot that lies beyond our control and there’s no need for the manic high or the depressive low. Second, we learn that to distinguish between actions and outcomes. There is a saying that life is 10% action and 90% reaction. Perhaps interviews aren’t any different. Now that we’ve realized that people’s reaction to our actions is a large part of what happens to us, it helps to just direct our focus to that important 10%. By being the best we can be, we give ourselves a shot at maximizing the impact of that 10%. That’s all we can do. Once it’s done, focus on the next action as any time spent worrying about outcomes is time taken away from that next action. From omitted variable bias to interview learnings to philosophy – you’ve got to love statistics! Rohan Rajiv is a first-year student in Kellogg’s Full-Time Two-Year Program. Prior to Kellogg he worked at a-connect serving clients on consulting projects across 14 countries in Europe, Asia, Australia and South America. He blogs a learning every day, including his MBA Learnings series, on www.ALearningaDay.com. Filed under: Academics, Student Life Tagged: 2Y, MBA Learnings, Two-Year |
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