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13 Jun 2018, 23:53
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A
Be sure to select an answer first to save it in the Error Log before revealing the correct answer (OA)!
Difficulty:
65%
(hard)
Question Stats:
54% (01:37) correct
46%
(01:53)
wrong
based on 67
sessions
History
Date
Time
Result
Not Attempted Yet
Customer Care Head: Recently our company’s after-sales service has been criticized on the grounds that our service centers typically do not keep the initially promised turn-around time to address complaints about products under warranty. It is reasoned that since the company does not make extra money out of servicing these products, complaints about them are not attended to on a priority basis. However, such accusations are baseless since _________________________________________________________________________________________________________
Which of the following, if true, best completes the passage above?
A. data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
B. the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
C. some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
D. The average time taken to address customer complaints has decreased considerably over the last year.
E. It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.
Which of the following, if true, best completes the passage above?
A. data collected by our analysts show that although products under warranty are originally registered for minor issues, customers tend to point out more issues during the repair sessions.
B. the total number of complaints registered for products under warranty is significantly lower than the number of complaints registered for products not under warranty.
C. some product malfunctions require replacement of parts, costs for which have to be borne by the company when such a product is under warranty.
D. The average time taken to address customer complaints has decreased considerably over the last year.
E. It is well-known that such accusations often originate from rumors started by competitors seeking to discredit a company.
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redskull1
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14 Jun 2018, 00:23
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Cannot be D as time taken is more(mentioned in the stimulus).A makes most sense here as the reason for not keeping the turnaround time are the customers themselves and not the company
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14 Jun 2018, 02:03
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IMO A.
The causality states that since the company does not make extra money on these products, the complaints are not attended on priority basis. A states another reason for the increased turn around time. Hence, A.
The causality states that since the company does not make extra money on these products, the complaints are not attended on priority basis. A states another reason for the increased turn around time. Hence, A.
Archived Topic
Hi there,
This topic has been closed and archived due to inactivity or violation of community quality standards. No more replies are possible here.
Where to now? Join ongoing discussions on thousands of quality questions in our Critical Reasoning (CR) Forum
Still interested in this question? Check out the "Best Topics" block above for a better discussion on this exact question, as well as several more related questions.
Thank you for understanding, and happy exploring!
