test center experience

Also I didn't talk about this to anyone at the center. This was a test center in Silicon Valley.

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Hi gmatpixie

GMAC claims to have fair and similar experience for every test taker. You must definitely file the complaint as early as possible and most probably you shall be given a retake based on above unfortunate incident. All the very best and keep us updated.

Hi, there is no harm to report a complaint to gmac on that matter as soon as possible. Most likely gmac would provide you a free retake of the exam based on gmac's assessment.

Good luck and let's hear the good news from you.

Posted from my mobile device

Hi gmatpixie,

In this post, you're discussing a different issue from the ones you discussed here (https://gmatclub.com/forum/getting-into ... 09632.html), so I'm going to combine the advice I offered in that other thread to what you're asking about in this one:
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First off, both of your Scores are strong Scores, so either one might be enough to get you into your first-choice School. As such, a retest might not be necessary. You're ultimately asking Admissions questions though - and you're interested in some highly-competitive Schools, so you would likely find it beneficial to speak with an Admissions Expert about your overall profile. There's a Forum full of those Experts here:

https://gmatclub.com/forum/ask-admissio ... tants-124/

You might also choose to purchase the Enhanced Score Report. While the ESR doesn’t provide a lot of information, there are usually a few data points that we can use to define what went wrong on Test Day (and what you should work on to score higher). If you purchase the ESR, then I'll be happy to analyze it for you. If you do choose to retest, then we should discuss your prior studies in more detail first.

As far as your Test Day experience is concerned, those types of situations are rare, but they can happen. You can (and should) certainly file a formal complaint about what you faced on Test Day; the investigation/review of the incident could take several weeks though. While I absolutely agree that the disruption that you faced could (or even did) 'throw off' your performance, there's no way to properly 'quantify' that. From what you described, the proctor solved the problem and you received the standard amount of Test time to complete your Exam. Under severe disruptions (for example, if the computers 'crash' and then restart with time 'lost'), Test Takers tend to be given free/discounted retests - but I'm not sure if what you faced actually fits those types of extreme qualifications. Just to be sure, you should absolutely file a grievance, but I would not necessarily expect a free retest.

GMAT assassins aren't born, they're made,
Rich

So GMAC got back to me and said I didn't qualify for a retest since I hadn't lost test time and had answered all my questions.

I would report this issue if I were you. This gives you a lot of stress on top of the exam pressure.
Curious on the GMAC answer on this.

I reported this to Pearson Customer Service mentioned in the MBA.com website/and that was their response. Where else should I report?