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Gmat Exam Pack 1

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Gmat Exam Pack 1  [#permalink]

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New post 01 May 2017, 08:51
Hello,

I purchased the GMAT Exam pack 1. Order Number: 213883063. I was able to activate my pack and use one test. But when i returned the next day to use it again i was unable to access them. When i tried to reactivate the pack it keeps saying The license number has been used. I reinstalled the gmat software quite a number of times yet i am unable to access my pack. I have my gmat exam in a week and would like to use my remaining gmat mock test. Please let me know the procedure to access my gmat pack. I would like to get my money's worth for the pack I paid for. Please let me know if you need anymore info to get things moving. I emailed the gmat support and called them a million times. If I dont get access to the pack I will have to dispute the amount charged on my credit card because this is very bad service with no response.

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Sai
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Gmat Exam Pack 1  [#permalink]

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New post 01 May 2017, 09:15
saimo244 wrote:
Hello,

I purchased the GMAT Exam pack 1. Order Number: 213883063. I was able to activate my pack and use one test. But when i returned the next day to use it again i was unable to access them. When i tried to reactivate the pack it keeps saying The license number has been used. I reinstalled the gmat software quite a number of times yet i am unable to access my pack. I have my gmat exam in a week and would like to use my remaining gmat mock test. Please let me know the procedure to access my gmat pack. I would like to get my money's worth for the pack I paid for. Please let me know if you need anymore info to get things moving. I emailed the gmat support and called them a million times. If I dont get access to the pack I will have to dispute the amount charged on my credit card because this is very bad service with no response.

Thank You
Sai


Hi,

Please reach out the help center as soon as possible. They will be able to help you on this. This looks like a technical issue.
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Re: Gmat Exam Pack 1  [#permalink]

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New post 02 May 2017, 00:05
saimo244 wrote:
Hello,

I purchased the GMAT Exam pack 1. Order Number: 213883063. I was able to activate my pack and use one test. But when i returned the next day to use it again i was unable to access them. When i tried to reactivate the pack it keeps saying The license number has been used. I reinstalled the gmat software quite a number of times yet i am unable to access my pack. I have my gmat exam in a week and would like to use my remaining gmat mock test. Please let me know the procedure to access my gmat pack. I would like to get my money's worth for the pack I paid for. Please let me know if you need anymore info to get things moving. I emailed the gmat support and called them a million times. If I dont get access to the pack I will have to dispute the amount charged on my credit card because this is very bad service with no response.

Thank You
Sai


Hi saimo244 ,
With every purchase you get a 18 digit code that can activated on 3 devices . Have you used the code on other devices as well ? If so, then maybe you can uninstall on one of the other devices and then try again .
http://www.mba.com/us/store/store-catal ... ack-1.aspx
If you have installed on only one device and are still facing issue , then only GMAT service staff can help you .
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Re: Gmat Exam Pack 1  [#permalink]

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New post 02 May 2017, 00:33
It happened with me also.
Contact with support team ASAP. They will take 2 days appx to solve the issue... It took 4_5 mail and equal no of days for me

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Re: Gmat Exam Pack 1  [#permalink]

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New post 03 May 2017, 01:28
Sandipan10 wrote:
It happened with me also.
Contact with support team ASAP. They will take 2 days appx to solve the issue... It took 4_5 mail and equal no of days for me

Sent from my Redmi Note 4 using GMAT Club Forum mobile app


Good to know! I'm considering buying exam packs 1 and 2 soon.
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Re: Gmat Exam Pack 1  [#permalink]

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New post 03 May 2017, 08:05
You should contact official help center as soon as possible.for quick response you should call.
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Re: Gmat Exam Pack 1  [#permalink]

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New post 03 May 2017, 08:10
1
Would be great if you can post the resolution/decision when you hear back from the GMAC/MBA.com store support
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Re: Gmat Exam Pack 1 &nbs [#permalink] 03 May 2017, 08:10
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