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In an attempt to improve the overall performance of clerical workers,

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In an attempt to improve the overall performance of clerical workers,  [#permalink]

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Official Guide for GMAT Verbal Review, 2005

Practice Passage
Questions: 47 ~ 51
Page: 38 & 39

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.

It is possible that productivity may be a “hygiene factor”; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes “good enough,” higher productivity per se is unlikely to improve a rating.

1. According to the passage, before the final results of the study were known, which of the following seemed likely?

(A) That workers with the highest productivity would also be the most accurate
(B) That workers who initially achieved high productivity ratings would continue to do so consistently
(C) That the highest performance ratings would be achieved by workers with the highest productivity
(D) That the most productive workers would be those whose supervisors claimed to value productivity
(E) That supervisors who claimed to value productivity would place equal value on customer satisfaction

Inference


An inference is drawn from stated information. Go to the specific line reference in the question to find the reason that the author included the detail about unmonitored workers. Unmonitored workers are compared with monitored workers on a single point: what they believe to be the most important element of their job (and thus of their ratings). While unmonitored workers believe it is customer service, monitored workers point to productivity. The logical inference from the information given is that the author is using this contrast to show that CPMCS affect how workers think about their jobs.

(A) Unmonitored workers’ ratings are not discussed in the passage.
(B) The passage does not link unmonitored workers with a potentially effective use of monitoring.
(C) The passage does not connect unmonitored workers with inappropriate uses of CPMCS.
(D) Correct. The contrast in the workers’ responses demonstrates that CPMCS may influence how workers think about their jobs.
(E) The passage does not connect unmonitored workers with the effect of CPMCS on workers’ ratings.

The correct answer is D.

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to

(A) compare the ratings of these workers with the ratings of monitored workers
(B) provide an example of a case in which monitoring might be effective
(C) provide evidence of an inappropriate use of CPMCS
(D) emphasize the effect that CPMCS may have on workers' perceptions of their jobs
(E) illustrate the effect that CPMCS may have on workers' ratings


3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

(A) Ratings of productivity correlated highly with ratings of both accuracy and attendance.
(B) Electronic monitoring greatly increased productivity.
(C) Most supervisors based overall ratings of performance on measures of productivity alone.
(D) Overall ratings of performance correlated more highly with measures of productivity than the researchers expected.
(E) Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity.


4. According to the passage, a "hygiene factor" (line 27) is an aspect of a worker's performance that

(A) has no effect on the rating of a worker's performance
(B) is so basic to performance that it is assumed to be adequate for all workers
(C) is given less importance than it deserves in rating a worker's performance
(D) is not likely to affect a worker's rating unless it is judged to be inadequate
(E) is important primarily because of the effect it has on a worker's rating


5. The primary purpose of the passage is to

(A) explain the need for the introduction of an innovative strategy
(B) discuss a study of the use of a particular method
(C) recommend a course of action
(D) resolved a difference of opinion
(E) suggest an alternative approach


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Originally posted by vscid on 06 Feb 2008, 16:49.
Last edited by SajjadAhmad on 18 Aug 2019, 22:30, edited 13 times in total.
Updated - Complete topic (204).
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 07 Feb 2008, 02:06
2
1
1. According to the passage, before the final results of the study were known, which of the following seemed likely?

C That the highest performance ratings would be achieved by workers with the highest productivity
>> However, at least one study has shown that such monitoring may not be having the desired effect.


2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

D emphasize the effect that CPMCS may have on workers' perceptions of their jobs
>> In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity
>>measures of the relationship between overall rating and individual elements of perfor-mance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance.accuracy, and indications of customer satisfaction.


4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

D if not likely to affect a worker's rating unless it is judged to be inadequate
>> may be a "hygiene factor." that is, if it is too low, it will hurt the overall rating.


5. The primary purpose of the passage is to

B discuss a study of the use of a particular method
>> However, at least one study has shown that such monitoring may not be having the desired effect.
In the study, researchers asked.... <<Study and use of CPMCS>
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 03 Feb 2013, 22:44
3
C,D,E,D,B - my explanation below

1. According to the passage, before the final results of the study were known, which of the following seemed likely?
"In an attempt to improve the overall performance of
clerical workers" - The expectation was that the method will increase overall Ratings through monitoring productivity...


C That the highest performance ratings would be achieved by workers with the highest productivity

2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 10) primarily in order to

A compare the ratings of these workerswith the ratings of monitored workers
B provide an example of a case in which monitoring might be effective
C provide evidence of an inappropriateuse of CPMCS
D emphasize the effect that CPMCS may have on workers' perceptions of their jobs "the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings." - THis was the perception yet it was not really the case later on the discussion...

E illustrate the effect that CPMCS may have on workers' ratings

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. (False! Productivity is just a hygiene factor and it it is inadequate it will pull the ratings down but it's increase will not have that much impact as said in the last paragraph)
B Electronic monitoring greatly increased productivity. (Not the issue in lines 19-21)
C Most supervisors based overall ratings of performance on measures of productivity alone. (This is False! There are other criteria.)
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (The author did not make any contrast with expectations of the extent of the method's effect to his expectations...)
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity this is the inference although not mentioned exactly like this... combination of - "supervisors (20) gave considerable weight to criteria such as attendance,
accuracy, and indications of customer satisfaction" & "higher productivity per se is unlikely to improve a rating."



4. According to the passage, a "hygiene factor" (lines 22-23) is an aspect of a worker's performance that

A has no effect on the rating of a worker's performance (False! If inadequate, it will have bad effect on rating)
B is so basic to performance that it is assumed to be adequate for all workers (it is not an adequate criteria as other criteria are also considered)
C is given less importance than it deserves in rating a worker's performance (what deserves to be considered is not the issue)
D if not likely to affect a worker's rating unless it is judged to be inadequate CORRECT! "that is, if it is too low, it will hurt the overall rating"
E is important primarily because of the effect it has on a worker's rating (It is not mentioned as primarily important....)


5. The primary purpose of the passage is to

A explain the need for the introduction of an innovative strategy (No such strategy was recommended as needed)
B discuss a study of the use of a particular method (a study of the use of CPMS was discussed... CORRECT!)
C recommend a course of action (No such recommendation was made)
D resolved a difference of opinion (the main purpose is to discuss the anticipated effect of a method and the undesired effect)
E suggest an alternative approach (No recommendation or suggestion was made)
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 05 Jun 2014, 02:12
In the passage the author mentions that the supervisors and the workers thought that productivity is essential for ratings.
After that, he mentions that the supervisors rated workers on accuracy, attendance and indication of customer satisfaction.

My doubt is if the supervisors themselves thought productivity is essential why would they rate on basis of accuracy and other stuff??? :? :? :?
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New post 22 Aug 2016, 12:28
1
suntaurian wrote:
1. C
2. A
3. A
4. D
5. B.

Whats the OA ?


I think that number 2. is "D" and number 3. is "E".

Q2 states: It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to:

A. compare the ratings of these workers with the ratings of monitored workers >>> INCORRECT. Ratings of both workers (monitored and unmonitored) per se are not compared in the passage
B. provide an example of a case in which monitoring might be effective >>> Clearly INCORRECT! If you read a little but further from lines 11-12 you see they are discussing about assigning ratings and employees' and supervisors perceptions about employees' most important elements at their jobs.
C. provide evidence of an inappropriate use of CPMCS >>> INCORRECT! They don't say anything about inappropriate use of CPMCS. They do say that CPMCS may not be having the desired effect at the beginning of the passage, but there's no evidence of inappropriate use of CPMCS.
D. emphasize the effect that CPMCS may have on workers' perceptions of their jobs. >>> CORRECT! In this part there is a contrast ("In contrast to unmonitored workers...") between unmonitored workers and and monitored workers and supervisors' perceptions about the factors or important elements in their jobs: a) Unmonitored workers --> Customer Service (most important element in their jobs); b) Monitored Workers ---> Productivity > Critical factor in assigning ratings.
E. illustrate the effect that CPMCS may have on workers' ratings >>> INCORRECT! In this part of the passage they are talking about supervisors and supervised workers perceptions of the critical factors in their jobs: a) Unmonitored workers --> Customer Service; b) Monitored Workers ---> Productivity > Critical factor in assigning ratings. But here there is no comparison about the ratings themselves in each case.

So D would be the answer for this question for me.

Q3 asks: Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

A Ratings of productivity correlated highly with ratings of both accuracy and attendance. >>> Incorrect! Productivity is just a hygiene factor... if it is inadequate it will bring down the overall rating but if it is adequate its increase will not have that much impact...
B Electronic monitoring greatly increased productivity>>> Incorrect. Clearly Out of Scope
C Most supervisors based overall ratings of performance on measures of productivity alone. >>> INCORRECT. There are other elements they consider. According to the passage: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction."
D Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. >>> INCORRECT. There is no mention to researchers expectations vs reality.
E Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity >>> CORRECT. The passage clearly states that: "Supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction". Then, by the end of the passage it is stated the following: "It is possible that productivity may be a hygiene factor; that is, if it is too low, it will hurt the overall rating... beyond the point at which productivity becomes 'good enough' higher productivity per se is unlikely to improve a rating". This last part is particularly against correlation.

So the answer to this question would be E for me.

I hope this is clear.

Can someone confirm OA please?

Thank you!

Best,

EISP
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 07 Sep 2016, 06:14
In 2nd D & E are very close . Didn't get why D is preffered over E . As per the passage :

However, at least one study has shown that such monitoring may not be
having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity ..........

Since , it is not desired effect and it happened :?: , please explain .
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 21 Apr 2018, 02:09
Hi GMATNinja, Could you help with Q2 by explaining in detail? Why is A incorrect?

In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings.
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 25 Apr 2018, 11:18
2
hazelnut wrote:
Hi GMATNinja, Could you help with Q2 by explaining in detail? Why is A incorrect?

In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings.

Quote:
2. It can be inferred that the author of the passage discusses "unmonitored workers"(line 11) primarily in order to

(A) compare the ratings of these workers with the ratings of monitored workers
(B) provide an example of a case in which monitoring might be effective
(C) provide evidence of an inappropriate use of CPMCS
(D) emphasize the effect that CPMCS may have on workers' perceptions of their jobs
(E) illustrate the effect that CPMCS may have on workers' ratings

  • "Monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings."
  • On the other hand, unmonitored workers believe that the most important element in their jobs is customer service. In other words, unmonitored workers believe that customer service affects their ratings more than productivity.
  • Ratings data suggests "that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction."

So the monitored workers believe, or perceive, that productivity is the most important factor. The unmonitored workers, on the other hand, believe that customer service is the most important factor. The perceptions of the two groups are different. This suggests that being monitored has an effect on worker perception.

As for choice (A), we are not given actual ratings data for either group. We have no idea which group scores higher on average. All we know is that one group THINKS that customer service is the most important factor and another THINKS that productivity is the most important factor. The perception of the unmonitored workers might be more accurate, but that does not necessarily mean that they have better ratings.

The author is not trying to compare the actual ratings of the two groups. Instead, the author is trying to compare the perceptions of the two groups. Thus, (D) is the best answer.

I hope that helps!
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 23 Sep 2018, 03:26
Para summary - CPMCS > not effective > non-monitor - customer > monitored - productivity > factors such as attendance, accuracy, and indications of customer satisfaction. with wt. p is important to good enough level.

Main point - finding flaws in a system.
tone - critical.

1. According to the passage, before the final results of the study were known, which of the following seemed likely?
pre-think - productivity is the main factor for high rating.
(C) That the highest performance ratings would be achieved by workers with the highest productivity - yes

---------------------------------------
2. It can be inferred that the author of the passage discusses " unmonitored workers"(line 11) primarily in order to
(D) emphasize the effect that CPMCS may have on workers' perceptions of their jobs - yes; straight correct answer.

---------------------------------------

3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?
the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.

(A) Ratings of productivity correlated highly with ratings of both accuracy and attendance. - no
(B) Electronic monitoring greatly increased productivity. - no
(C) Most supervisors based overall ratings of performance on measures of productivity alone. - no
(D) Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. - no
(E) Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity. - has to be this one.

---------------------------------------
4. According to the passage, a "hygiene factor" (line 27) is an aspect of a worker's performance that
It is possible that productivity may be a “hygiene factor”; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes “good enough,” higher productivity per se is unlikely to improve a rating.
pre-think - it is needed till a limit.
(D) if not likely to affect a worker's rating unless it is judged to be inadequate - yes; mind the use of double negatives. Gmat put traps this way too.

---------------------------------------

5. The primary purpose of the passage is to

(A) explain the need for the introduction of an innovative strategy - no
(B) discuss a study of the use of a particular method - Closest of all. though i dont like this one.
(C) recommend a course of action - no recommend
(D) resolved a difference of opinion - nothing resolved.
(E) suggest an alternative approach - no
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Re: In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 14 Jul 2019, 16:47
Passage map:
p1: describes a recent experiment undertaken
p2. Derives an interpretation from the findings


Question 3
3. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 22-25?

The conclusion is that Supervisors gave considerable more weight to attendance, accuracy and indications of customer success than they did productivity.

A is incorrect because it states that productivity and accuracy/ attendance have the same weighting.
B is incorrect because it doesn't explain the difference in weighting given by managers
C is incorrect as it doesn't explain the shifting in weighting described in the conclusion
D is incorrect for the same reason
E is correct because it underpins why supervisors gave considerable more weight to attendance, accuracy and indications of customer success than they did productivity.
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In an attempt to improve the overall performance of clerical workers,  [#permalink]

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New post 17 Oct 2019, 06:19
any experts can help how to approach Q 3?
I have no idea how to attack this question.
I actually don't understand the logic of the following sentences
Quote:
This finding suggested that there should have been a strong correlation between a monitored worker???s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.
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In an attempt to improve the overall performance of clerical workers,   [#permalink] 17 Oct 2019, 06:19
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