Dear Bharat,
First thing first, if your frame of mind is "skeptical", we humbly request you to not proceed with us as nothing can be achieved with that mindset.
We work with a limited number of students and are very careful about whether a student is willing to work dedicatedly with all positivity and duly honor the processes and timelines. When the vibes are not correct, we humbly express our inability to mentor.
Let us still go ahead and address the concern here, for anybody reading this thread...
Quality of admission consulting is a subjective thing and when a firm works with so many students over 10+ years, there are bound to be some who will perceive the quality as not up to their expectations. You will find that with any first-tier consulting firm and as long as most in a sample of 50+ reviews are positive, a firm should be doing a good job- I take liberty of saying that for all our peer, genuine admission consulting companies.
Duly understanding a company's processes, asking the right questions, and going by the general flavor of reviews is a matured approach for reaching the decision of shortlisting a consultant. Leaving your email id this way is leaving the decision to chance- of whether a person responding to your post had a good experience. Besides, leaving your email id is against the forum rules and subject to misuse as anybody, irrespective of whether one worked with us, can write to you. On a lighter note, leaving your email id this way increases the likelihood of spam in your inbox
The best a genuine consulting firm can do is to ensure that there are clear processes and the same (together with clear expectations) are communicated to prospective students. Our set of initial emails, a detailed 10-minute video, and the counseling session take care of that. We ensure that the predefined processes are duly followed and then, there is a human touch in our "don't-say-no" policy that inspires us to take that extra request, go that extra mile but not tell a "no" to a student as long as the request is reasonable and ethical.
Rest, sometimes any consulting firm is only as good as a student. No matter how clearly we lay our processes and expectations and no matter how selective we become in deciding who we work with, there will always be some student who will not follow the processes, have no respect for timelines, and will feel completely and genuinely justified that the fault lies with the consultant
Example: We recently had a case where a student insisted that we ghost-write his essay during a video interview. On suggesting that such a practice would amount to cheating, the student threatened us with negative reviews
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All the best!