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raul1706
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You should escalate this to pearson and write a email to GMAC help centre describe them your entire situation. Missing timer is a major thing..shouldn't be taken this lightly. I think they'll give you a free test coupon. Goodluck.

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Wow, I’m sorry to hear what happened. I’ve had a number of students who have had issues with the pens at the test center, but your experience takes the cake. What is your plan from here?
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raul1706
finally after 5 minutes the guy came in
raul1706
So whatever he went out and 4-5 agonizing minutes came back with 4 new pens,
raul1706
I raised my hand once again but nobody came in
raul1706
I didn't know what to do I raised my hand for a long time no one came in
Any of these will qualify you for a free retake/refund. They have video recording, so you have a solid case. Just list all of these issues out in your email/on the phone.

Yusuf Sarai is far better (more test takers and fewer reports of problems).
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Wishing u best of luck for retest..
Sorry to hear your experience on the first attempt..

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So sorry to hear your experience. I remember I had a bad experience in my first GMAT that the proctor couldn't sign me out during my 8 mins break. He wasted a lot of time that by the time I returned to my desk, my verbal has started for about 3 mins plus. I was destabilised as I rushed through the questions. I also got a horrible score so now I want to do the exam again but I won't have to use that centre again. There are lots of terrible centres like that. Though I didn't take it up but you should try to follow up with GMAC and pearson. All the best.

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