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sakibchow
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GMAT reschedule failed. 02 Apr 2019, 22:32
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I am having an unusual case right now regarding of reschedule Gmat exam. I have an appointment on 13th April but on 2nd April I tried to reschedule and they have charged $60 from my credit card. But unfortunately, I haven't received any invoice from Pearson and the appointment date still remained same. I don't know what to do now. I called Hong Kong service center. But they wasn't really helpful. They told me that I have several account. Which is not true. Then they suggest me to mail Pearson. I am so much frustrated right now. Only 2 days left for reschedule or cancel. Should I reschedule again?
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DisciplinedPrep
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GMAT reschedule failed. 03 Apr 2019, 01:57
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Please do not stress. I advise you to immediately send an email to Pearson VUE. You can find the email addresses in the below link; you would most definitely receive a response within 24 to 48 hours. Also, I am surprised to gather Pearson customer care center representative was not helpful because the team is highly efficient and offers great help over the phone. You should try again.
https://www.mba.com/service/contact-us
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TheUltimateWinner
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Schools: Harvard '24 Judge '23 LBS '24 McCombs '24 Mendoza Tepper '24 Ross '24 Cox Marshall '24 Fisher Kelley '24 Jones McDonough '24 Owen '24 Terry BU Simon '24 Katz GWU Mason Babson Gabelli Foster '24 Goizueta '24 Scheller Stern '23 CBS '23 Booth '23 Haas '25 Wharton '25 Stanford '26 Johnson'23 Fuqua '23 Kellogg '23 Kenan-Flagler'23 INSEAD Aug 22 intake Olin '23 Said '23 Sloan '23 Carey Arizona "22 Yale '23 UC Davis Madison '23 Anderson '23 Carroll Carlson '23 Darden '23
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GMAT reschedule failed. 03 Apr 2019, 09:21
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sakibchow
I am having an unusual case right now regarding of reschedule Gmat exam. I have an appointment on 13th April but on 2nd April I tried to reschedule and they have charged $60 from my credit card. But unfortunately, I haven't received any invoice from Pearson and the appointment date still remained same. I don't know what to do now. I called Hong Kong service center. But they wasn't really helpful. They told me that I have several account. Which is not true. Then they suggest me to mail Pearson. I am so much frustrated right now. Only 2 days left for reschedule or cancel. Should I reschedule again?
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Which email ID you use to send your query? Could you send your query in the following email ID?
customercare@mba.com


If you get your expected score in gmatprep then why do you reschedule? It's totally depends on you, i guess.
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sakibchow
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GMAT reschedule failed. 04 Apr 2019, 04:11
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I have got a reply message from GMATCandidateServicesAPAC

"We understand your concern and regret the inconvenience caused, however, as per our records, we do not see any attempt to reschedule your appointment and we did not receive the rescheduling fee.
If you have been charged, the amount will fall off within 7 business days, if it does not we suggest you please contact your bank to reverse the charges as we did not receive it."

I can't understand should I try for reschedule again?
I have just 1 day left to reschedule the exam.
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TheUltimateWinner
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Schools: Harvard '24 Judge '23 LBS '24 McCombs '24 Mendoza Tepper '24 Ross '24 Cox Marshall '24 Fisher Kelley '24 Jones McDonough '24 Owen '24 Terry BU Simon '24 Katz GWU Mason Babson Gabelli Foster '24 Goizueta '24 Scheller Stern '23 CBS '23 Booth '23 Haas '25 Wharton '25 Stanford '26 Johnson'23 Fuqua '23 Kellogg '23 Kenan-Flagler'23 INSEAD Aug 22 intake Olin '23 Said '23 Sloan '23 Carey Arizona "22 Yale '23 UC Davis Madison '23 Anderson '23 Carroll Carlson '23 Darden '23
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GMAT reschedule failed. 04 Apr 2019, 08:51
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sakibchow
I have got a reply message from GMATCandidateServicesAPAC

"We understand your concern and regret the inconvenience caused, however, as per our records, we do not see any attempt to reschedule your appointment and we did not receive the rescheduling fee.
If you have been charged, the amount will fall off within 7 business days,if it does not we suggest you please contact your bank to reverse the charges as we did not receive it."

I can't understand should I try for reschedule again?
I have just 1 day left to reschedule the exam.
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sakibchow
Did you try by DBBL virtual card? It may create problems, sometimes.
You should try to reschedule again if you want to take the exam on the specific date. If your paying bank deduct from your credit card, they'll reverse it for sure. The time is very short in your hand. So, try to pay again by endorsing dollar (if it is DBBL virtual account).
Thanks__