The manager of Kart, a company that ships fragile glassware and china

The manager of Kart, a company that ships fragile glassware and china to customers worldwide, suggests that the customer orders be packed with newer, more expensive packing materials that virtually eliminate damage during shipping. The manager argues that overall costs would essentially remain unaffected, since the extra cost of the new packing materials roughly equals the current cost of replacing products returned by customers because they arrived in damaged condition.
Which of the following would it be most important to ascertain in determining whether implementing the shipping manager’s proposal would have the argued-for effect on costs?



A Whether Kart continually monitors the performance of the shipping companies it uses to ship products to its customers
B Whether a sizeable proportion of returned items are returned because of damage already present when those items were packed for shipping.
C Whether such products are damaged more frequently in transit than are most other products shipped by mail-order companies.
D Whether there are cases where customers blame themselves for product damage that, though present on arrival, isnt discovered until later.
E Whether the products shipped by Kart are more vulnerable to incurring damage during shipping than are other fragile products.

Source:Crackverbal