Please do not buy a Dell computer. I purchased the XPS 13 6 months ago and it has crashed 3 times already. Each time I had to
reinstall the operating system, thereby deleting everything stored on my laptop - files, pictures -everything. I would have lost
it all if I did not have cloud storage. Technicians could not help me retrive backup files from the hard drive.
To make matters worse, they asked me to pay more money above the basic warranty which I had already paid for to "fix" the issue, which
they could not do successfully. The first time it happened I was told it was a one-off event. This is
the third time this has happened. I've spent countless hours on the phone over several days, trying an
inordinate number of steps to no avail. Dell refused to give me a refund, replacement or exchange despite my "premium"
warranty. To add insult to injury, they claimed they would send someone over to fix it in 2-3 days. Being
that technicians don't work on the weekend and they have no emergency response.